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user_ld2yf6
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Friday, January 17th, 2025 8:44 PM

port forwarding wrong ip

Hi, I have seen this asked before but not really resolved. So I set up port forwarding for a PC that I use for my camera system. The forwarding stopped working and I now see that the IP address that I set that ends in .54 shows in the Xfinity app  saying  reserved ip address ends in .53 so it does not match and it does not work, Calling Xfinity yielded NO help.  HELP?  Thanks, Adam

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Updated 

30 days ago

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XfinityJohnG

Official Employee

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1.8K Messages

5 months ago

Thank you for reaching out to us here @user_ld2yf6. I will be happy to look into any issue from here with that port forwarding. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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user_ld2yf6

2 Messages

Hi, I could not find any direct message Icom anywhere so I am just replying to your response, For now Xfinity (I had to go to a higher tier support person)  helped me with the issue for now but I may be back. Thanks, Adam

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5 months ago

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XfinityBenjaminM

Official Employee

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2.1K Messages

 

user_ld2yf6 Please go into your user profile within your Forums account and make sure you have Direct Messaging enabled. Once you do that, you should have full access to DM us as needed.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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zhoffmanj

Visitor

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1 Message

I know this is late, but for anyone that does stumble across this:
My workaround for was to set the IPV4 address manually, and dissalow the IPV6 address so as not to cause issues. Not sure if it was actually necessary, but it worked for me. I had a device on port .55 that would only forward on the app through .115, so i changed the ipv4 address to .115, refreshed my xfinity app, and i was able to leave the port forward in place on .115 and have it work for my computer

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30 days ago

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