The service line installer trenched through my main sewer line pipe from running the communication line. How does the repair or reimbursement process work.  Roto-Rooter rep is available to repair but I don’t if you need to see the damage before the repairs are  made.  How do we proce

I am trying to return my old box but the only option for return is the new box that was sent to me. So how can I send the old equipment back

I am now divorced and would like to change my account to be under my name instead of my ex-wife's. What is the process? Do I have to go into a physical location?

Hi! I'll try to be as thorough as I can be here to get accurate advice. On Saturday (10/23) I moved in to a new apartment, which still had a valid and working Xfinity service. Landlord told me to set up an account for myself. On Sunday (10/24), at around 11:30AM, I created my Xfinity account,

My bill (cable + internet) went up $60 a month from July 2024 to August 2024 and there were no changes made to my service plan. I need help with eliminating this excessive monthly increase.   Look forward to speaking directly with someone who can help resolve my issue.  Thank you.

Hi, I nee to retrieve my xfinity ID in order to log into my account. When I try to look up my xfinity ID, xfinity says that my address isn't recognized. When I put in my phone number, I get this error code: HTTP header is larger than 10240 bytes.

Ran into this problem at an xfinitywifi hotspot recently. These are the public hotspots Xfinity runs in many locations, typically off of Xfinity wireless routers (if you're here though, you probably already know that). My OpenVPN client would connect, and access to non-https websites worked, acces

I went to 10.0.0.1 and inputted admin and password. Now chrome is saying I should reset my passwords. Is this site safe and secure, or should I be worried

I want to start off by saying that my family is low income, and we receive the ACP discount every month. Every once in a while, we call Comcast to see if there are any other discounts currently available to help us with our bill.  Most times when we call, there usually aren’t any discounts ava

Long-time Xfinity customer here. Decided to move mobile service from AT&T to  Xfinity Mobile in September 2024.  Signed up over the phone for promotion to trade in our 4 AT&T iPhones for $1,000 credit for each trade-in for 4 new iPhones with Xfinity Mobile.   We received our

Is it possible to retract emails?

Xfinity app shows storm ready wifi "needs attention" but the app also shows cellular data strong signal and battery backup at 100%. I had an internet outage here and the storm ready wifi did not kick in to keep me online. What is the issue? I've tried power cycling Xfi router and the storm ready wif

Starting at the beginning of this week, an aol.com user stopped receiving any of my emails. I can receive her emails.  I can send and receive emails to and from non-AOL users.  What's weird is that my wife can send emails to this same AOL user.  I haven't made any changes to my email

Tonight I decided to try out VPN for a little while. I tried to download new messages (I don't use web mail), and XFinity temporarily refused to accept my password.  It said it temporarily blacklisted my email because it didn't like my IP address.  That's stupid.  So I turned off VPN

I have my 2.4 GHz and 5.0 GHz WIFI networks broadcasting separately.  I  understand that Xfinity discourages this and that the default is to combine the two and let the gateway sort it out.  Unfortunately, I have two networked light switched from Leviton that don't seem to like that and will not con

I was considering downgrading my internet service level from the 600 Mbps plan to the 100 Mbps plan. If I make this change and find that it does not meet my needs, can I upgrade to a higher level without penalty? How does this type of change effect my 12-month contract? Thank you

We will be renovating our home in a couple months and was wondering how we can maintain our DVR planned recordings. We will have to unplug/disconnect most of our electronics for a while. Does the DVR console need to be connected in order for our shows to continue to record? I'm assuming the satellit

Hi, I ordered service at an Xfinity store for a month from now, and I was assured that it's a No Term Agreement plan. Meaning, no Early Termination Fees since we're moving out of the country at some point in the next year. I double-checked under the Legal Agreements and Contracts section in my pr

Hello, I have been trying to cancel my account and have already submitted a cancellation request. However, the customer service call I received was very unhelpful and declined to cancel my account without reason. Could anyone assist me?

My XR15 remote is only working to change channels. Volume, Mute & Power button are not working.  This happened to me about 3 weeks ago and after numerous calls with Xfinity and trying to reset and reprogram I had to get another remote.  It has been working fine for about 2 1/2 weeks a