XR15 remote issues

@XfinityMacey​ Yes I have tried all of the above several times, than only to call customer service and they take me through all of the same steps I have already done to no avail.  The first time this happened, customer service sent me a new remote after 7 days!! and it was an XR-11?? Old remote...wouldn't work with my tv.  Fortunately, my local store had re-opened and they gave me a new remote only to get home with it and it still didn't work, so they told me it was the box and we replaced it.  It all worked for about 3 weeks and then my remote stopped working again this past Sunday.  I knew all of the same tricks to do, re-pair, re-set, etc. and it still didn't work.  Went back to my store and they gave me a new remote late yesterday....still didn't work.  Now we had to get a new box again!  (I think I am receiving old refurbished boxes and that is the issue)  Even the one the store gave me yesterday looks "used" and old, but I got everything working again.  We will see how long this works... Been an comcast/xfinity customer for 25+ years, and have never had so many problems.  It is usually the billing, and not the service, but lately it has been both!  

@user_d59747, I'm truly sorry to see that such a long-time loyal customer is having issues with your remote and/or cable box like this! I am glad to see that you got it to work for you, at least for now!

If you notice, I moved your comment to create a new post, since the one that you commented on was very old and no longer being monitored for responses. If your box and/or remote starts acting up, please come back here for help, and our Digital Care team can ship you a new box, even overnight it if need be, so that you can enjoy your services as intended! Also, if you have any billing, plan/service concerns, we're here for you for help there, too! Our online team is a one-stop-shop for all things Xfinity, and we're available 24/7 to be here when you need us. 

For tonight, is there anything I can help with? I want to make sure your current needs are met before we sign off for now. :)

Help Again!!!!!  SO Tired of these remote/box issues....if you re-read my first comment you will see the problems we have had in the last 6-8 weeks.  The new box I received 3 weeks ago worked fine, paired remote and all was great until yesterday and once again for the 4th time!!! the remote will not turn off tv or adjust volume so just for kicks and giggles I tried to pair the remote again, re-set the remote and all of the solutions that customer service suggests ( I am getting to be a pro at this), and once again it does not work.  I cannot understand why I am getting faulty boxes or what the issue is, however every other tv in our home works fine and we have not had one issue with them, just the boxes that Xfinity is replacing.  As I mentioned in my comments above, the last box I received already looked "old" and like it had been through a few people.  I am extremely tired of having to get behind our mounted tv and remove the box take to the store and replace and get everything working only to have this issue every  3 weeks!  

I can definitely understand the frustrations and I will be more than happy to assist! By chance, is the TV that the box is hooked up to, a smart tv? I ask because something similar did happen with my box on my smart tv.