Thank you for reaching out to us in our Forum. Are you still having an issue controlling the volume and on/off button on your remote? If yes, are you able to work all the other functions? Also, is this a voice remote?
My XR15 remote is only working to change channels. Volume, Mute & Power button are not working. This happened to me about 3 weeks ago and after numerous calls with Xfinity and trying to reset and reprogram I had to get another remote. It has been working fine for about 2 1/2 weeks and this remote just stopped controlling volume and power! Help!!
XfinityChad2
Official Employee
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263 Messages
3 years ago
Did you try and program it first?
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CCDaryl
Problem Solver
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828 Messages
3 years ago
@user_ffd8c6
Thank you for reaching out to us in our Forum. Are you still having an issue controlling the volume and on/off button on your remote? If yes, are you able to work all the other functions? Also, is this a voice remote?
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user_d59747
Visitor
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3 Messages
3 years ago
My XR15 remote is only working to change channels. Volume, Mute & Power button are not working. This happened to me about 3 weeks ago and after numerous calls with Xfinity and trying to reset and reprogram I had to get another remote. It has been working fine for about 2 1/2 weeks and this remote just stopped controlling volume and power! Help!!
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