New Poster
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17 Messages
AOL user not receiving my emails
Starting at the beginning of this week, an aol.com user stopped receiving any of my emails. I can receive her emails. I can send and receive emails to and from non-AOL users. What's weird is that my wife can send emails to this same AOL user. I haven't made any changes to my email settings. Can someone help?
Accepted Solution
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Got it! Have you had the recipient check their Junk/SPAM folder?
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XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hi there! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_RR103. We are so glad to hear from you and want to ensure your email concerns are addressed. This may be a concern for the receiver of your email. No worries! We are going to take a closer look on our end for you. Are you showing the emails you are sent going into your drafts folder?
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user_RR103
New Poster
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17 Messages
2 years ago
Hi! I don't see any emails in my drafts folder but they're in my sent folder. Thanks.
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user_RR103
New Poster
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17 Messages
2 years ago
That was it! I guarantee the recipient didn't make any changes, and I'm in her address book but AOL started sending all my emails into her spam folder.
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