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You can search here for "Arris connected" and find a bunch of those posts here. Might be a cable box you own, or it might be your neighbor's device connecting over MoCA (ethernet over coax) if you are in a close neighbor situation like an apartment/
New device connected - not mine
I received a notification “a new Arris device connected to your home network” This was not me and I did not share my password with anyone. I assume a neighbor connected to my WiFi? I paused the device as I do not want anyone connected to my WiFi. What do I do now and how do I make my WiFi more secur
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That will work as long as MoCA is enabled in the XB8, and the other rooms are connected to a central MoCA-compliant splitter (5-1675 MHz) splitter. You should also install a MoCA POE (Point Of Entry) filter on the input port of that splitter.
MOCA Support with Xfinity
Hi, I recently moved into a unit where there are only coax outlets in the rooms. Right now I have an Xfinity Gateway Router XB8-T plugged into the coax outlet on the first floor and use the WIFI network. However, I have two rooms upstairs that want wired connections. This is a rental so I cannot cha
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There are lots of possibilities. I'll just assume you're not running an open WiFi network that anyone can connect to without a password. If you are, well, that's your problem. If the random people are not on WiFi it's could be M
Connecting to my home network
Why are random people connecting to my home network without a password and I’m running out of wifi before the end of the month. [Edited: "Language"]
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I switched the MoCA radio button on (enabled MoCA) on my XB7 and used a single MoCA adapter for the upstairs office. Replacing a temporary eathernet cable run from the modem up the stairs down the hall and into the office to solve a spotty wifi issue
XB7 cannot run Pods and MOCA
TL; DR Comcast XB7 (Technicolor CGM4331COM 2.0) cannot simultaneously support xFi Pods (single gigE model) and MOCA (Actiontec ECB6200). The MOCA link drops anywhere from a few seconds to a few minutes and the Pods frequently re-mesh. Unplug either all the Pods or all the MOCA transceivers and all e
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Perhaps they are connecting via the MoCA function / feature ? MoCA is an alternate hardwired way to connect devices to a home network if ethernet cabling can not be used/run. It uses the existing coax cable wiring instead of ethernet cabling. Check
Devices connecting to new modem that are not suppose to.
We rent are basement out and the people that rent it out also have Xfinity and their devices are showing up as connected to our gateway along with our own devices. Our devices are also showing up on theirs too. I have done a factory reset on our gateway and I have also changed the password to our Wi
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Perhaps they are connecting via the MoCA function / feature ? MoCA is an alternate hardwired way to connect your devices to your home network if ethernet cabling can not be used/run. It uses the existing coax cable wiring instead of ethernet cabling.
Random devices keep connecting to my new gateway.
Random devices keep connecting to my new gateway. I live in an apartment complex. And I just got the XB7 gate way in my home & random devices keep connecting to it even if I turn off the broadcast WiFi name in the app. Any solutions?
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Hi Again, I was able to get MoCA to work with no issues. The only problem is now I can't disable MoCA in the gateway. I have tried several times. Once it goes through the process of disabling the enable button will flip back on. I have called tech su
Looking for official Xfinity documentation or advice on setting up MoCA connection with a XB6-A
I want to run an ethernet connection from one of my Coaxial ports in my home office instead of running ethernet throughout the home. I’m trying to piece together how this all works. I have a Multi-room DVR filter connected outside to the Coaxial cable. Is this considered a MoCA filter?Inside the hom
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@jkruiser Was this issue ever resolved for you? A user here suggested getting the XB10, but I don't see how that is going to solve the issue because MOCA 2.5 runs on the same frequency as DOCSIS 4.0 which is most definitely causing your interference
Moca with XD4 modem (X-2gig)
We recently upgraded to X-2Gig service and received an XD4 modem (which i understand is a DOCSIS 4.0 modem), and while the service works great at first at full speed, it drops to half speed after a few hours. This speed drop does not happen with our MoCA adapters unplugged, so I suspect some interfe
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Apartment or close neighbor situation? Are you using any coax connected cable TV boxes? (determines how you fix it). It's possible you are in a "pause war" with a neighbor due to unintentional MoCA connections -- your devices joining their ga
My Xfinity modem keeps pausing my devices
My Xfinity modem keeps pausing my devices, when i go on the app it say’s they’re not paused, but when i try to load up a webpage, it says the device is paused. This is beyond frustrating, I’m paying for a service that doesn’t even work
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Hey user_p3dwe0, thanks for reaching out to Xfinity Support on our forums. Does your modem have a MoCa setting? I've seen it especially in apartments, where other devices are being picked up through MoCa although they aren't actually connected to you
Can someone please explain these ip and Mac addresses connected to my router via ethernet?
Okay if y ou look at the ARP list showing what's connected via ethernet which there is only ONE THING connected to my router via ethernet and that is my ARRIS SURFBOARD 8200 DOCSIS 3.1 Modem, which I just replaced the previous surfboard believe was a 6xxx series but was docsis 3.0 and also I have th
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Accepted Solution
If the MoCA feature is enabled, and you do not have a POE (Point Of Entry) MoCA filter installed on the coax line, yours, and your neighbor's gateway devices will be able to connect with each other like one big network. Disable it if you aren't usin
Random devices connecting to wifi
Random devices keep connecting to my wifi from a MoCA connection. Ive been unable to remove these devices as they keep coming back. I figured it may be the xfinity wifi hotspot so I turned mine off a couple days ago but random devices keep connecting. Im noticing my wifi becoming very slow with mult
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As far as I know you can't have multiple accounts to the same residential address without jumping through hoops. That's ok because it's not the best way to do it anyway. Usually I would suggest running fiber to outbuildings like a garage since
Internet in detached garage office
We have xfinity cable internet in our house and have multiple Google home devices to extend to our garage which is about 150 feet away. Internet works OK out there, but I need a strong signal to teach zoom classes. I talked with someone at Xfinity that said we could get a second gateway and shipped
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@XfinityKei I am still having issues. A Comcast/Xfinity tech came out this morning and successfully installed the MoCA POE filter on the coax line outside of the house. I've then logged into the XB8-T gateway, have "Enabled" MoCA function, and it sa
MoCA setup w/ Xfinity XB8-T gateway
It has been a nightmare attempting to connect with a human on this question, as it seems to be too specific for any of the automated A.I. to handle via phone and chat assistant- I have an XB8-T modem, and am attempting to configure a MoCA (Multimedia over Coax Alliance) setup to give other rooms in
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@PistolWallet wrote; The issue I was having was related to MoCA being activated on my xfi gateway. Once that was disabled, the speeds returned to normal. The network was being interfered with by my neighbor's network. Turning off MoCA locked down
Slow speeds, can't connect to online games, dropped from Xbox parties
I activated a new account last Saturday with the gigabit plan and renting an xfi gateway, and since then, there have been two full days where I was unable to play online games with friends and the wifi connection will generally be very slow (xfinity app taking 45 seconds to load, websites not loadin
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I'm not persoanlly sure if the XB7-A performs any better than the -T on MoCA performance, but i know how you feel. I had the same issue when I had my XB6-T, but it wasn't as bad as yours. It started out really bad, but then it improved over time, and
XB6 Gateway and MoCA - Any Difference between Arris and Technicolor
I am on the X1 platform for TV, internet and phone and until recently had an XB3 (TG1682G) gateway. I have an ARRIS XG1v4 DVR box, an XG2 box and 3 Xi5s. I set up a MoCA network using 3 Actiontec ECB6200 MoCA adapters and 2 WCB6200 MoCA adapters (one on each floor). The adapters are running on whate
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user_ofypa2 If you are not seeing all of your devices, and seeing unrecognized devices on your network you may need to disable the MoCA feature on the Xfinity Gateway or have a POE (Point Of Entry) MoCA filter installed on your coax line.
Connected devices
I have over 11 devices connected to the WiFi with xfinity gateway XB8, but the app only shows 5 or 6 devices connected. It shows my iPhone, laptop, and Amazon echo not connected and they have been connected for almost three days now.
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This sounds like a MOCA Filter issue and not the same issue I had. I am from Boston and was linked to somebody in Colorado. If you are linked to somebody that close to your house then somebody is missing a MOCA Filter and the boxes are getting into c
Someone else’s recordings showing on my account!
This is the second time this has happened in the last two months. Out of nowhere, my DVR (both on the physical box and Stream App) is showing somebody else's recordings. My box is now flooded with shows that recorded days ago, which were not there this morning. Clearly something is mixed-up as these
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@pgoldberg wrote: The information about using a MoCA to Ethernet adapter was posted on the AVS forum by a Comcast engineer. What specific technical information do you have to verify that it no longer works. personal experience. returned my two MoC
4K boxes require Xfinity Modem?
I chatted with Customer Service to request 4K boxes for my TVs that are 4K, including a DVR. I have my own cable modem and router so was told that the 4K boxes are wireless and require a leased Xfinity router/modem. First, is this true, and second, does Comcast have a plan to allow the 4K boxes to w
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Same issue with SBG6782-AC update. After three 'hard factory resets' and reconfigurations, left the MOCA disable and operating with WiFi on devices for now. Hoping that Comcast / Xfinity has another update to fix this MOCA bug in the near futu
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SBG6782-AC got a firmware update yesterday, can't load web interface
Looks like my (purchased) SBG6782-AC got a firmware pushed to it about 24 hours ago. Since then, the modem has internet, but I can't access the web interface. Chrome complains about a certificate and won't load it at all, Safari can get past that but then only loads a tiny amount of the page and sto
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