4 Messages
Random devices connecting to wifi
Random devices keep connecting to my wifi from a MoCA connection. Ive been unable to remove these devices as they keep coming back. I figured it may be the xfinity wifi hotspot so I turned mine off a couple days ago but random devices keep connecting. Im noticing my wifi becoming very slow with multiple devices connected. I need help removing these unknown devices and making sure they cant connect again.
Accepted Solution
EG
Expert
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108.7K Messages
1 year ago
If the MoCA feature is enabled, and you do not have a POE (Point Of Entry) MoCA filter installed on the coax line, yours, and your neighbor's gateway devices will be able to connect with each other like one big network.
Disable it if you aren't using it. If you are, install a POE MoCA filter on the input port of the first splitter off of the street drop to keep the MoCA signal in your premises and to keep the neighbor's signals out. Your neighbors should also have POE filters installed.
To disable MoCA on your device go to the gateway login http://10.0.0.1
Default login info is:
Username: admin (all lowercase)
Password: password
Once in you will find the drop-down on the left of the screen that is labeled “Connections”.
Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.
Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device. The best policy is to be sure to use that POE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH
Or you can get one for free at your local Comcast / Xfinity store.
If you are not using the MoCA feature on your home network, you can put the POE filter right at the back of your gateway device instead.
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XfinityJoshuaG
Official Employee
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331 Messages
1 year ago
@user_8ygz1f so sorry to hear that. Please send us a direct message with your full name and address so I can look into this on my end, thank you.
Here's the detailed steps to direct message us:
• Press Enter to send your message
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EG
Expert
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108.7K Messages
1 year ago
@user_8ygz1f
I see that my reply to you has been marked as a *Solution*. Can you please confirm right here on your public topic that MoCA was the issue ? Thanks.
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user_8ygz1f
4 Messages
1 year ago
Yes MoCA was the issue and turning it off fixed everything it seems
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EG
Expert
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108.7K Messages
1 year ago
Thanks for the reply ! Just turning it off may not be enough. Get that POE filter ! Best of luck to you and happy holidays !!!
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