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Tuesday, December 5th, 2023 11:55 PM

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Random devices keep connecting to my new gateway.

Random devices keep connecting to my new gateway.  I live in an apartment complex. And I just got the XB7 gate way in my home & random devices keep connecting to it even if I turn off the broadcast WiFi name in the app. Any solutions?

Expert

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110.1K Messages

1 year ago

Perhaps they are connecting via the MoCA function / feature ? MoCA is an alternate hardwired way to connect your devices to your home network if ethernet cabling can not be used/run. It uses the existing coax cable wiring instead of ethernet cabling. 

Check to see if the MoCA feature in it is enabled. If it is, and if you do not have a POE (Point Of Entry) MoCA filter installed on the coax line, yours and your neighbor's gateway devices will be able to connect with each other like one big network. Disable it if you aren't using it. If you are, install a POE MoCA filter on the input port of the first splitter off of the street drop to keep the signal in your premises and to keep the neighbor's signals out. Your neighbors should also have POE filters installed.

To disable MoCA on your device go to the gateway login http://10.0.0.1  


Default login info is:
Username: admin (all lowercase)
Password: password


Once in you will find the drop-down on the left of the screen that is labeled “Connections”.

Click the drop down---> click MoCA---> right side of screen click “disable”---> save changes.

Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device. The best policy is to be sure to use that POE filter ! Amazon has them: https://www.amazon.com/SNLP-1GCW-Filter-Eliminate-Multi-Room-Interference/dp/B07SLD9QPH   

Or you can get one for free at your local Comcast / Xfinity store. 


If you are not using the MoCA feature on your home network, you can put the POE filter right at the back of your gateway device instead.

(edited)

2 Messages

1 year ago

The http://10.0.0.1 cant be found.  Is there another way to disable this feature?

Official Employee

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376 Messages

Hello @user_aerey5! You can turn off the Xfinity Hotspot feature by following the instructions in this link: https://www.xfinity.com/support/articles/disable-xfinity-wifi-home-hotspot. If you feel others are connecting to your private network, please change your remove the unknown devices from your network and change your password. 

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Expert

 • 

110.1K Messages

1 year ago

@user_aerey5 

Use a MoCA POE filter as indicated earlier in this thread. It's the best option anyway.

2 Messages

Thank you!  I logged onto http://10.0.0.1 at home and I was able to disable the "MoCA".  Now, the other tenants have not been able to connect to my WiFI.

Official Employee

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2.1K Messages

Thanks for the update, @user_aerey5. I'm glad @EG recommendations worked. Thanks, @EG. I would recommend other tenants to reach out separately, so we can help further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

110.1K Messages

@user_aerey5

Thank you!  I logged onto http://10.0.0.1 at home and I was able to disable the "MoCA".  Now, the other tenants have not been able to connect to my WiFI.

Please re-read this part I'm posting for the third time...

Bear in mind that we've seen many posts here that the MoCA feature gets turned back on with their overnight re-boots / updates for the device. The best policy is to be sure to use that POE filter ! 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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