Visitor
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1 Message
Connecting to my home network
Why are random people connecting to my home network without a password and I’m running out of wifi before the end of the month. [Edited: "Language"]
Visitor
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1 Message
Why are random people connecting to my home network without a password and I’m running out of wifi before the end of the month. [Edited: "Language"]
zandor60657
Contributor
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204 Messages
2 years ago
There are lots of possibilities. I'll just assume you're not running an open WiFi network that anyone can connect to without a password. If you are, well, that's your problem.
If the random people are not on WiFi it's could be MoCA. If they are on WiFi suck it up and change all your keys. Yeah, you'll have to punch the new on in on every WiFi device you have, but if someone got your key and your network is now full of randoms you don't really have a choice about that. MoCA is ethernet over coaxial cable. Up until the latest version it had no built-in security features, and even then IIRC they need to be enabled. MoCA is most commonly used to connect cable boxes to the Internet. Comcast Gateways and gateways/combo modem + WiFi router units provided by other cable carriers tend to support it. MoCA allows then to just plug a cable box or two or three into coax and your Internet gateway will get them all online. Cable boxes often use Internet connections for pay-per-view, on demand, etc. The messy bit is if you have a MoCA capable gateway or combo modem+WiFi router devices on other people's home network can connect to your network. In theory any MoCA capable gateway/combo unit install should include a MoCA PoE (point of entry) filter on the cable line to block that, but realistically linemen and installation contractors are sloppy about it and most people doing a self install have never even heard of MoCA. Fortunately MoCA PoE filters are relatively cheap -- about $10 last I checked. You just put one between where the cable comes in and the rest of the house. If you don't use MoCA just sticking it between your gateway/etc. and the cable will do.
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CCOtto
Problem Solver
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497 Messages
2 years ago
Hi, @
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
"internet-security-site-web.ho-g3.cf.comcast.net" is a private link to 10.112.21.* which is an internal/intranet IP address. Customers have no access to such an address. Attempts to access it result in browser messages like "The connection has timed out".
https://internetsecurity.xfinity.com/help/report-abuse is the site accessible to customers.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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