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Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos
Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have numerous Sonos speakers. Each one is configured and working fine. However, when I try to add Sub and/or Surround speakers to the sound bar (Sonos Arc) it will not wor
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Your Home Network
user_jc1209 Hello! Thank you for reaching out to us here and we are sorry to hear of the issues you're having while using the Xfinity Stream App. We can try deprovisioning your wireless devices to see if that helps resolve the issue. When you have a
Audio Drop Out Using Xfinity Stream App
Looking for suggestions to resolve audio drop outs on Golf Channel and a few other channels when using the Xfinity Stream App on Apple TV 4K.
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WiFi network keeps disappearing
I’ve had two different modems in the last week (an X7b and now an X8b) that I’ve setup and created wireless networks with. With both modems, the wifi network appears for a day or two and everything connects to it beautifully. Then, inexplicably, it disappears and no device can locate the network. An
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Your Home Network
Hello, @user_3d3c6b Thanks for choosing to work with us here online so we can help address your concerns as a community. We want to be available to help support you whenever you need it. Security cameras offer a lot of peace of mind and it is ver
WiFi change wireless security camera
A lot of the security cameras say it won’t work with 5 GHz only 2.4. What am I supposed to do because it looks like my modem is set on 5 GHz?
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Hey there, @kmc13001TC. Thank you for making the switch, we're happy to see you're part of the Xfinity Community! We do not sell our Xfinity Wireless Gateways and if they are sold through a 3rd party vendor, and are attempted to be reconnected to our
Modem Recommendation
I recently switched to Comcast after almost 15 years with Fios. We have an extensive MoCA set up, which I would like to continue to use. I tried using my existing Fios g1100 router by connecting it to the Arris T25 Surfboard with no luck. It works fine as a wired/wireless router, but doesn't seem to
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Hey @user_si9188, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Amazon FireTV device and the connectivity issues. I would be more than happy
IPv6 enablement
I’m troubleshooting an issue with connecting to Wi-Fi 6e and I’m currently thinking my firetv max second gen is not getting an IPv6 address
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Hello @uEUcLnQf . My apologies you are experiencing this issue. As long as you have a strong password, with Xfinity xFi, your network should be secured. Please make sure that these devices that keep connecting to your network are devices that should
Unknown New Devices Connecting
I’m renting a gateway from Comcast so I use the xFi app to manage things. For the past few days, I’ve had a constant stream of new devices connecting. None of them are mine. I tried removing them after they’ve disconnected but they keep coming back. I tried pausing them but they connect again with a
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Mobile Time To Switch?
I recently switched from Verizon Wireless to Xfinity Mobile. The Xfinity salesman said that I would be reimbursed $200 for each devise that I brought with me. This was what ultimately convinced me to switch as I had a balance with Verizon for the cost of two devices. The salesman said nothing about
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Plan
user_rlk3sn thank you for using the Xfinity Community Forums page to reach out regarding assistance with your wireless services. I know how important it is to remain connected in a world being more digital by the day. Please send me a direct message
WiFi help
Hello, I was told that my services would be good until tomorrow at the end of the day. That’s when I will have the funds but my account has been suspended can you look into this please. ASAP
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Hi, @user_us8pi8. To piggyback on @EG's request, you can find how to check your signal levels and log in to your Gateway HERE. When you get to this page, you can hit Control + F, and type in "Check Your Signal Levels" to find it faster since there is
Wifi strong - internet totally unreliable
Internet goes down intermittently all day, everyday. It is so frustrating. My network test shows everything is strong and speeds are x% more than they should be, but internet goes off constantly, leaving me staring at circles, or getting kicked off completely. Right now, I'm connected to my network,
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@Schbond I have a month old XG1v4. It very definitely has a hard drive, a 2-1/2 inch, 500GB. A 2-1/2" drive easily fits into the XG1v4 chassis. If you look above in the thread (3rd post down) you can see the internal photo from the FCC registration
Cloud DVR versus Physical DVR
Possibly it's because I've been a software engineer for 40+ years, but I'm confused. I recently took the X1 Koolaid, moving from a Non-X1 DVR to the XG1v4 which came with the addition of the Cloud. The joke is that the way our account was setup, using the Beta Stream app, we already had Cloud record
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The MB8611 is not certified for Mid-Split. You need to be using a modem listed on the Next Gen Speed Tier list here https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024-07-18_Full-List-of-Compatible-Devices.pdf What are
New Gigabit Upload Speed
Hi- I recently updated to the "new" Gigabit plan, which claims to have download speed of 1000 Mbps and 150Mbps upload. I ran speed test and it shows around 20 Mbps, which is more or less the old plan (1000/25). I was wondering what could be the reason? I have my own modem MB8611, which is DOCSIS 3.1
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@mfranch88 Hello and good afternoon. Thanks for posting to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service
connect X1 box to ethernet
I just received an Xfinity XG1 box. I hooked it up to a coaxial outlet & for the most part, all works good. receive all channels as needed. I did noticed that accessing apps (Netflix, Prime, HBO, etc) is kind of sluggish compared to my Fire stick. Would hooking the box up to a hardline ethernet conn
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ANSWERED: What to Do If You Can't Make Calls with Your Xfinity Voice Service
What to do if you can't receive calls with your Xfinity Voice service Here are a few solutions to try when it appears your phone service isn’t working. Troubleshooting tips If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following steps applies to
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Phone
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Second TV Hook-up
Hi - current internet customer here looking to add a TV package. I've researched how to install the primary X1 box but have not been able to find much on how to hook up an additional TV. My primary box will be in the basement and the secondary will be on the first floor. Will I have to run coax from
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X1
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My Experience with Arris TG1682G Gateway
Hi All, just want to share my experience with Arris TG1682G gateway. Summary: TG1682G gateway wireless speed is not very good. Set the gateway to bridge-mode and used my own router; significant difference in wifi speed. If you have issue with TG1682G wireless speed, definitely try with your own rout
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Your Home Network
@user_881df8 thank you so much for your comment for help with your Xbox still coming up paused after checking the app to make sure it is unpaused. This can happen on your device's end if it gets stuck with the paused connection. Resetting the Xbox an
Desktop unpaused in app but desktop says it is still paused
My desktop tells me it’s paused every time I connect to wifi, but in the Xfinity app it says it is unpaused and fully connected. I have reset my modem, reset my desktop, reset my phone with the app, all several times. I have paused and unpaused my desktop, I have tried everything I can think of here
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Is this Xfinity rental hardware, or something else? If something else, a model number would help. There was a problem a while back where for whatever undisclosed reason (no technical explanation was given), Xfinity gateways couldn't communicate to
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Need to Reprovision Modem
I had a minor outage early in the morning. Now Wi-Fi won't connect to my mobile, so I thought re-provisioning might be a way to go. The Xfinity "Assistant" is useless, as there is no human attached on the other end of the chat. I am not interested buying add-ons. All I need to know is how to re-prov
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