2 Messages
Audio Drop Out Using Xfinity Stream App
Looking for suggestions to resolve audio drop outs on Golf Channel and a few other channels when using the Xfinity Stream App on Apple TV 4K.
Always looking for answers!
2 Messages
Looking for suggestions to resolve audio drop outs on Golf Channel and a few other channels when using the Xfinity Stream App on Apple TV 4K.
Always looking for answers!
XfinityMartyR
Official Employee
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1.2K Messages
1 month ago
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user_jc1209
Contributor
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40 Messages
27 days ago
I have the same sound dropouts with various models of AppleTV (now all on the latest iOS 17.6), especially during commercials where one ends and another begins. Sadly, after reading many forum comments over the last two years this issue never seems to get resolved. I am an IT professional adept at troubleshooting. The 2 common elements in this issue are the AppleTV and Xfinity app. There is nothing wrong with my equipment or network. I have no issues with my Rokus or LG webOS while using Xfinity app, although it is slow to load on webOS. Rebooting the AppleTV and changing its audio settings seem to resolve the issue temporarily. It's almost like there is a small memory leak (an issue that builds over time) while using the xfinity app.
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user_h8a6dx
2 Messages
25 days ago
I also have this same exact issue with Apple TV 4K box and Xfinity iOS streaming app. I’ve also had a technician to my house, in fact another one is coming to my house tomorrow, and they cannot resolve the issue. The audio drops do not happen while streaming through webOS on my TV. It’s also now happening on my iPad so there’s definitely something wrong with the Xfinity streaming app.
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