Visitor
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3 Messages
IPv6 enablement
I’m troubleshooting an issue with connecting to Wi-Fi 6e and I’m currently thinking my firetv max second gen is not getting an IPv6 address
Visitor
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3 Messages
I’m troubleshooting an issue with connecting to Wi-Fi 6e and I’m currently thinking my firetv max second gen is not getting an IPv6 address
MNtundraRET
Gold Problem Solver
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5.9K Messages
8 days ago
This sounds like a problem for the Amazon Fire TV.
Your version may be too old for IPv6.
I would contact them.
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EG
Expert
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107K Messages
8 days ago
First. WiFi protocol and IP protocol are not interrelated. What exactly is the issue with WiFi that you are trying to troubleshoot ? Is the Firemax TV dual stack (IPv4 and IPv6) capable ? Why would it need an IPv6 address ? Can it not be assigned an IPv4 address ?
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XfinityDemitrius
Official Employee
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1.3K Messages
6 days ago
Hey @user_si9188, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Amazon FireTV device and the connectivity issues. I would be more than happy to offer my assistance looking into this further for you.
Are you experiencing issues with any other devices? Do you have band steering turned off or on? Do you also experience any issues with the device when it is connected to the wireless network? A device may only one or the other and may not support dual-stacked configuration.
If you are not experiencing issues with other devices and IPv6 is just a personal preference, you may need to reach out to Amazon support directly to troubleshoot there device and recommended device configuration.
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