user_si9188's profile

Visitor

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3 Messages

Thursday, October 31st, 2024 2:55 PM

IPv6 enablement

I’m troubleshooting an issue with connecting to Wi-Fi 6e and I’m currently thinking my firetv max second gen is not getting an IPv6 address

Gold Problem Solver

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5.9K Messages

8 days ago

This sounds like a problem for the Amazon Fire TV.

Your version may be too old for IPv6.

I would contact them.

Visitor

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3 Messages

I actually fixed it and started getting the ipv6 addresses. It was weird as usual but here is what I think fixed it. I switched out the dns for ipv6 using the google address. I put in both primary and secondary and it still didn’t work. I called google and they told me to remove the secondary address and it worked. 

maybe everyone knows this but the address is not right when it’s first there digits start with fsd 

but I don’t think ipv6 is ready since it was dramatically slower especially with images. The who fire tv Home Screen was blank and the app was sluggish. 

so I disabled it. Next I tried wpa3 and that let the devices to the 6e channel. 

But wpa3 is not backward compatible with lots of devices put in service before 2021 or 2020. That’s a hassle I don’t need. 

The weird part is I disabled wpa3 and the sticks still use 6e. 

tips on 6e is the distance from the router or mesh nodes is pretty limited with walls too. I just extended the mesh to that room and it’s fixed. 

I also moved from google pro 6e to eero 6e. Loving the eero so far. 


let me know if anyone has questions on this stuff. 

let me know if anything comes up and I’ll try to help. 

Expert

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107K Messages

8 days ago

First. WiFi protocol and IP protocol are not interrelated. What exactly is the issue with WiFi that you are trying to troubleshoot ? Is the Firemax TV dual stack (IPv4 and IPv6) capable ? Why would it need an IPv6 address ? Can it not be assigned an IPv4 address ?

Official Employee

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1.3K Messages

6 days ago

Hey @user_si9188, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Amazon FireTV device and the connectivity issues. I would be more than happy to offer my assistance looking into this further for you.

 

Are you experiencing issues with any other devices? Do you have band steering turned off or on? Do you also experience any issues with the device when it is connected to the wireless network? A device may only one or the other and may not support dual-stacked configuration. 

 

If you are not experiencing issues with other devices and IPv6 is just a personal preference, you may need to reach out to Amazon support directly to troubleshoot there device and recommended device configuration.

Visitor

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3 Messages

I got this working. It was my google mesh setup. It turns out the ipv6 killed my performance though. Not sure why but I turned it back off. Researching further the info on ipv6 was security overhead and perhaps address resolving? 



Official Employee

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1.7K Messages

 

user_si9188- Thank you for the update and for sharing so that other readers may benefit from the info!

 

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