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user_3zdcw4
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Tuesday, July 15th, 2025 11:46 PM

Mobile Time To Switch?

I recently switched from Verizon Wireless to Xfinity Mobile.  The Xfinity salesman said that I would be reimbursed $200 for each devise that I brought with me.  This was what ultimately convinced me to switch as I had a balance with Verizon for the cost of two devices.  The salesman said nothing about a 30 day expiration for this offer.  Verizon was also extremely unhelpful and locked me out of my account after I switched, meaning I did not have access to my billing information.  I finally was able to obtain a copy of my final Verizon bill and submitted it for the $400 devise reimbursement/gift card.  Xfinity denied my claim and citing the fact that the Verizon bill was over 30 days old.  I guess I might have to switch again to a company that doesn't offer false promises.

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2 days ago

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XfinityMartyR

Official Employee

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2.7K Messages

4 months ago

 

user_3zdcw4 Thanks for reaching out! I would recommend contacting the Incentive Team directly to see if this can be reviewed closer for you. 

 

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user_cfw7od

Visitor

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1 Message

1 month ago

I submitted all the information needed to get my promotion money. I just want to know if it was received 

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XfinityChristy

Official Employee

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2.5K Messages

 

user_cfw7od Thanks for reaching out via our Xfinity Community Forums. I would be happy to reivew4 the status of your promotion and information received. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 
 
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_w47xiw

Visitor

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1 Message

24 days ago

I switched in August and this is the end of October and still have not received my reimbursement. I have called multiple times. It is a freaking joke. I will never switch again. I will be going back to US cellular. It was a nightmare

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XfinityEricB

Official Employee

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2.7K Messages

 

user_w47xiw Thanks for reaching out with you mobile concern about a reimbursement. I would be happy to look into why you haven't recieved any expected reimbursements at this time, and help get them completed for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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user_sp91gq

Visitor

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4 Messages

21 days ago

I am getting the same no help with the promise of a payoff to US Cellular for switching to Xfinity. I have called multiple times. I was given a ticket number but when I try to screenshot my bill to the time to switch app it says unable to process.  Is there no one to send this bill to via regular mail? The Xfinity store here in my town is a third party store, so they cannot do anything to help. It has to be a corporate store which for me is 45 miles away. There HAS to be an easier solution? I agree I sounded so easy to switch but it is not. This has been going on since Sept 5th

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XfinityPaula

Official Employee

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1.7K Messages

Hello @user_sp91gq Thank you for sharing the trouble we are having with paying off the account when switching to Xfinity mobile. I'm sorry for the trouble with not being able to upload the statement from your previous provider. I know this can cause a delay in the offer. I would love to help out and try to get the documentation over to the team for us. I understand taking a screenshot is having an issue, but if you have a paper copy of the statement are you able to take a picture of the statement and send it to us? 

I see that you sent us a direct message as well. I will follow up with you there for your account specifics, but please know that sending unsolicited direct messages, is a violation of Forum Guidelines, but we can definitely take care of this for you from here. It helps other members of the community with similar issues to find the answers they need.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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19 days ago

user_sp91gq

Visitor

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4 Messages

@user_sp91gq​  Hi Yes I will glady send a copy to you. THANK YOU! what is the address?

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19 days ago

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XfinityPaula

Official Employee

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1.7K Messages

@user_sp91gq If you can take a picture of the statement, please send it to us in our direct message. I can get it added to the tickets from there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

0

user_sp91gq

Visitor

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4 Messages

where do I find an attachment on this site to send a picture of my statement?

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19 days ago

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user_sp91gq

Visitor

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4 Messages

Can't I send it in the regular mail?

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19 days ago

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ceeotters

Regular Visitor

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7 Messages

2 days ago

Interesting. I've been waiting and waiting. They keep promising it's good and then nothing happens. I'm now on the phone where the guy is saying I was supposed to send them the phones and then buy new ones. No. That was a different promotion. I will stay with Comcast for both internet and phone because it's less than half what I was paying to Verizon, and service is fine. But this is really irritating. 

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