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Orange Light on Pace XID-P
I recently started to see an orange light on one of my XiD-P Non-DVR boxes. Upon plugging the device in, the light comes on. There is also no output seen on the TV used.
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X1
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15106 problem on Pixel 4a 5g
Can watch NBC & ESPN on my phone; don't have a tv. The rest of the channels that I've tested give the black screen "We're having some trouble. 15106" message. Have uninstalled/reinstalled Stream. Any suggestions on what I could try next?
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Xfinity Stream Website
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Double charging for over 1 year
I originally had xfinity $50 per month service. My apartment then offered community internet for $60 a few months later, so I kept my original account. Then, they changed the price from $50 to $111, so I enrolled in my apartments community. My apartment has been charging me, and I just found out, so
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Billing
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Six days straight with multiple hours long outages
I am now on day 6 of having at least one multiple hours-long outage for my home internet. One just happened a few minutes ago. Each time this has happened, the outage is almost instantly acknowledged on the app as "network damage" that is "under investigation". The outages are always estimated to be
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Customer Service
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Early Termination Fee Scam
I activated a plan with Xfinity on June 3rd, 2024. I specifically requested the shortest plan because I would not need it for over a year. The agent on the phone said I could cancel anytime and said that she gave me the shortest plan. I canceled the plan on May 7th, 2025 and returned the equipment i
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Billing
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WiFi Now Keeps Disconnecting on Second Device
I am using Xfinity Wifi Now Hotspot for internet until I can get another job. I use it on my computer and phone. However, the phone keeps disconnecting from wifi at certain times of the day and night. When I try to reconnect, I get "connection failed" or "Cannot connect to IP." Is this a typical occ
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Your Home Network
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WGAL
Why is Comcast dropping WGAL channel 8 Lancaster, and the Philly station. Seems like you don't get it. In Pottsville, PA, our market is more to the South than up North. WBRE and WYOU are owned by the same company, and broadcast the exact same nightly news, and their newscasters are subpar. From the
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Channels and Programming
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can't connect to 192.168.100.1
Attempts to access this address come up unsucessful. Trying to access modem settings to change password.
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Your Home Network
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autopay discount
I was notified on my bill in December 2023 that the discount for autopay by credit card was going to be reduced to $5. I was not aware that there was a discount for autopay. I set up autopay on my account in December 2023 to get the discount. My bill for this month still doesn't show a discount. Am
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Billing
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Do I have to call Xfinity to enable "pay as you go" plan when traveling internationally?
I recall several years ago, you had to call Xfinity to enable the ability to call when traveling in another country. So you had to do that BEFORE leaving the US. Is that still true, or is Pay as you Go automatically enabled?
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Plan
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What time was a recording watched
Can you please tell me what time a recording of the FGCU Men’s basketball game against FIU was watched yesterday? I watched it when it was Live starting at 7pm but the recording today says WATCHED so if I watched it Live will the recording show watched? Thanks!
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Customer Service
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Fraudulent website xinfinity.com
Due to a typo, I accessed xinfinity.com to resolve a login issue and ended up being charged by a company called JustAnswer.com for $77. They stated that I'll be charged $1 fully refundable, but then once you pose the question, they fleece you without warning. Please be aware of this fraudulent websi
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Customer Service
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Horrible employees, terrible customer service response
I recently signed up for Xfinity mobile after hearing if I sign up for a new internet promotion, I would get 20 dollars off a month on my home internet bill. I called a sales member to do this. They signed me up for mobile first and then informed it would be same cost if I just kept my internet plan
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Billing
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Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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Flex
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Need to Cancel my Xfinity services without a phone call
I am trying to cancel my Xfinity service and I am being redirected to a call back. I want to complete cancellation process online without a call back. Let me know ho to do that.
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Customer Service
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Cancellation from Abroad
I recently had to move out of the United States on short notice and therefore I was unable to cancel my internet service while I was in the US. I am currently abroad with seemingly no way to call or communicate with anyone about cancelling my service and I am still getting charged monthly payments.
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Customer Service
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Equipment heading to wrong address
I recent moved across the US, and had all of the confirmations saying my new equipment would be delivered to my new address. However, yesterday I got the tracking number, and it had the destination as my old address. I talked with an Xfinity agent, and they assured me that it was headed to my new ad
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Customer Service
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Is the Gateway XB7 MoCA Enabled?
Is the new XB7 Gateway capable of being connected to an Actiontec MoCA adapter to enable ethernet connection to TV.
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Your Home Network
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X1 System Update fails
Stuck in endless loop of 'waiting for SNMP trigger', 'Aquiring Software', 'Failed to aquire URL' Reboots, starts process again and again and again. Blackhawks game being missed! lol
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X1
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Adding spouse to billing statement
Hello, I have contacted two different agents with peer to peer chat to add my spouse onto my billing statement (his name appears below mine) the first agent said it’s not allowed and only one of us can be on the statement. The second agent took 15 minutes to tell me they received a CPNI not authenti
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Billing
