Hello everyone. I have been having problems with my internet since April. I have had techs out here that have replaced cables and wiring but still have the same issue going on. Power levels have been changed to spec. Several different modems purchased and the same problem remains. The issues is inte

I have paperless billing so never saw this before now. Not sure if an issue but would like a clarification. My Bill has Peacock listed twice in the Add on section. I had Peacock when it was originally free. I added it through being a Diamond Customer. Where does the second one come from. Not plannin

how can I get ahold of a person to talk to about my bill? I was charged an in-home service fee, someone came out and looked at our equipment and couldn't even figure out what the modem was. and it ended up being there were multiple service problems that an experienced technician had to come out and

So the person who owns the house that I am living at has AT&T installed and active and really doesn’t want any holes drilled, would a technician need to drill holes and bury a new line or is there a way they can use one of the old cables?

Subject line says it all. The option "upgrade your DVR service from your X1 TV Box by going to Main Menu > Saved > Recordings > Upgrade DVR Plan (located below the list of recorded programs)" as described on this page does not exist on my X1 box. There is no option to upgrade from my online account

I need a live person so I can comparatively see the difference between my current package 125 to upgrading to the 185 package. Also does 185 package iinclude Fandual for free ? Or do I still have to subscribe . what channels are on 185 package that are not on my current 125 package? What will be my

I've encountered an issue with the last two Xfinity modems I've had. The external IP addresses assigned to these new modems are based out of Rockford, Illinois, even though I live in Downers Grove. Specifically, the IPv6 address locates me in Oak Park, but the IPv4 address (which most streaming serv

When I try to start Peacock, it goes to a screen with a sad looking cat, "Something went wrong" and a retry button. This has been happening for a couple weeks. This is on an XiD-P. I have two of them and a DVR, the other XiD-P works fine as does the DVR. The only issue I have noticed is just this Pe

So I've been using DVRs pretty much since their inception and I find fast forwarding past commercials on Xfinity recorded shows frustrating to say the least. I've used various devices and streaming devices and Xfinity's playback controls are not the worst but definitely not the cream of the crop. Wh

I want to turn off my TV without turning off the TV box so I can listen to Music Choice without the TV on

Called in this week to ask about getting a better price on my internet/tv service. Wound up getting a deal on a different TV tier (will save me $100 a month) but Xfinity is sending me new X1 boxes. I already have 2 Cisco rgn200n DVR boxes. Mine store recordings locally and have coax connections for

Just doing this to activate direct messaging.

I have the upgraded package with all the regular stations (no movies) I had MeTV yesterday now it says I need a subscription to up grade but there is no other upgrade?

Email on outlook on my laptop suddenly stopped working a few days ago. When I bring up outlook, I get a send/receive error and nothing happens. No email has been picked up on outlook since then. Although the same thing happened on my iphone., somehow resetting a password returned functionality to th

New user here. I have downloaded the Xfinity app and try to sign in but it keeps telling me to enable my browser. I use Chrome as my default browser and it is fully enabled. I have cleared my cookies and cache a. I have restarted my phone multiple times. I have uninstalled and installed the app mult

I want to stop receiving CNN and MSNBC. Can I delete these channels and get charges for them removed from my bill? They don't provide news and are a waste of money. Thanks.

Since upgrading to an Xbox gateway, our iPhones and iPads won’t reconnect automatically when re-entering the Wi-Fi zone. The gateway was swapped out again yesterday. iPhones are up to date with software and have reset the network completely. Devices are set to connect automatically. What are the nex

My bill (cable + internet) went up $60 a month from July 2024 to August 2024 and there were no changes made to my service plan. I need help with eliminating this excessive monthly increase. Look forward to speaking directly with someone who can help resolve my issue. Thank you.

I'm looking at getting Xfinity Self Protection, but I have concerns about the requirement that outdoor cameras have to be plugged into an indoor outlet. Do people just run the cable to the inside and then down an interior wall, or is there a way to run it inside the wall so you don't have to see the

Hi there, tons of people including myself have issues with the Paramount Plus app streaming on Xfinity. Yes the actual streaming app, not the channel. We have a compatible box, but there is no way to upgrade the paramount+ app, and no way to delete it and re-download. Like everyone, it buffers too l