Visitor
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1 Message
New modem external IP wrong location
I've encountered an issue with the last two Xfinity modems I've had. The external IP addresses assigned to these new modems are based out of Rockford, Illinois, even though I live in Downers Grove. Specifically, the IPv6 address locates me in Oak Park, but the IPv4 address (which most streaming services rely on) places me in Rockford. As a result, I can't access local stations on my streaming services.
I've contacted Xfinity support multiple times, but they haven't been able to resolve this. They mention changing my IP address, but that only affects the internal IP address, not the external one, which remains locked by Xfinity.
Is there any way to change the external IP address to reflect my actual location?
Accepted Solution
EG
Expert
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107.7K Messages
2 months ago
Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a back-burner thing to get corrected. The only thing that you can do is to report it. You can try this;
https://www.maxmind.com/en/geoip-location-correction
https://support.google.com/websearch/contact/ip/
https://ipinfo.io/corrections
https://www.whatismyip.com/ip-address-geolocation-incorrect/
https://ipregistry.co/data-corrections
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.
You can also try this;
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.
And you could also try using a VPN service but it's a crapshoot on what IP / endpoint geolocation will be presented to their servers.
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XfinityBradM
Official Employee
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723 Messages
1 month ago
Hey there, @user_jda200. It sounds like you're having issues with geolocation for your IP address. Unfortunately, we are not able to assist with this, however, our resident expert, @EG, has drafted an awesome solution to your inquiry. Let us know if their solution worked for you.
(edited)
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