D

Visitor

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6 Messages

Sat, Jan 29, 2022 12:59 AM

Paramount plus app not working with an X1 box

Hi there, tons of people including myself have issues with the Paramount Plus app streaming on Xfinity. Yes the actual streaming app, not the channel. We have a compatible box, but there is no way to upgrade the paramount+ app, and no way to delete it and re-download. Like everyone, it buffers too long as it's loading shows and it errors out, sometimes playing the show behind the error box. You have to try like 7 times before maybe it works. I have already tried logging in/out in the app settings, didn't work. I now am forced to use a fire stick to stream instead which is not convenient when we spend what we do for cable. Please provide working steps to get the latest version of the app and what is the latest version (the one we currently have is show 4.17.3 but the livestream app said it's in version 8! This must be old!

Why is there no way to update in the Paramount+ settings.) Also how can we just delete and re-install this app. It's not listed with Showtime, and other channels like that on my Xfinity account page, there is no link to the paramount+ app. Their website has no helpful info either except saying we must have an outdated version.

Visitor

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1 Message

10 months ago

We are currently experiencing this same problem and its annoying considering we are paying darn near $250 month for service. 

XfinityEthan

Official Employee

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1.1K Messages

@ebeeze824. I can understand the frustration and we are working with Paramount on the issue. I would be happy to keep an eye on it and follow up here. 

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XfinityRaul

Official Employee

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814 Messages

I hope you're having a great day, @ebeeze824. Just wanted to follow up with you to see if you're still experiencing the same issues as before. I noticed we've been working on this application problem and noticed we've made some updated since we last spoke. 

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New Poster

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2 Messages

@ebeeze84​  ANNOYING???

I'M [Edit ] OFF! 

(edited)

Visitor

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6 Messages

Yes it's still broken, the app doesn't load and I get an error code 04036. Online customer service chat just stopped answering me :(

Visitor

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4 Messages

@ebeeze824​ Only answer is to cancel Paramount +.  Call them at [Edited: "Personal Information"] and mention this issue and you will get a refund.

(edited)

Official Employee

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528 Messages

10 months ago

@user_dbd3a9 Thank you for bringing this to our attention. I can understand how this would be frustrating. I am always streaming so I know the importance of having it work properly. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Visitor

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4 Messages

10 months ago

I tried to open Paramount plus and it told me I needed a new cable box, despite being about 1 year old.  They shipped me a new one and it’s been a complete disaster. I have to go through setup every day now.

Visitor

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1 Message

10 months ago

I have paramount plus via Amazon prime and it won't let me stream paramount plus either via the flex box.. so it's not just the app but a deal probably between Xfinity and paramount

Official Employee

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348 Messages

Hmm, that is super strange. Our team would love to help you get this all figured out. Do you get a specific error message when the attempting to connect to Paramount+? Thank you so much for getting us in the loop @rhonda1979.

I am an Official Xfinity Employee.
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Visitor

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1 Message

I am having the same issue with paramount, comcast sent me an XG1v4 box , and still no help. 

Official Employee

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592 Messages

Hello. I know this can be frustrating. We are working with Paramount to find relief. We hope to have this resolved soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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6 Messages

Thanks, now the app doesn't work at all, and kicks me back into cable

Visitor

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6 Messages

@XfinityThomasB​ the error code is 04036 when it sometimes half loads the app ) shows as a black screen, some empty boxes, with side menu, but no show images download. In the last couple days it completely stopped working, and kicks me back into regular cable. 

Visitor

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2 Messages

10 months ago

I have had issues with Paramount+ even after Xfinity sent a new box that was supposed to work.  The box they sent is the XG2v2 (Non-DVR; Pace Model). After having to set the new box up and drive back the old box, still it does not work. You can get into the application, choose your show, but when you try to watch, the loader spins and spin and then says there is an error. The problem is there is no number after the dash where it is supposed to tell you what error it was. The only option is to try again. Well after trying and trying it still has issues. On a very rare occasion usually after dozens of error ridden attempts the show will work, but at the cost of clicking buttons for about 30 minutes. Other times there is nothing. We have tried many different ways of loading the shows, nothing seems to be any more successful than others. I keep thinking that there will be an update for the application. If the xfinity customers are having issues which is a considerable amount of people, they would determine where the bug is and fix it. Well after months and months of waiting, there is still no update or fix. Either Xfinity has no clue what they are doing or Paramount+. Does not seem too hard to pin down what is causing the issue and coming up with a solution.

Visitor

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1 Message

10 months ago

The P+ app worked fine for me until yesterday. App partially loads and then quits with a error APPS 04036. Restarted the xfinity box, still no relief.

Official Employee

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1.4K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you are experiencing issues with the app and would love to look into this further. Please send us a direct message to "Xfinity Support" with your full name and address.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

I also began having problems opening Paramount + a few days ago. When I open the app, I can see the side menu icons but cannot navigate to them. A colored green rectangle is the only other thing shown on the screen along with the three “loading” dots continually running. We have a XG2v2-P box attached to a Roku TV. The Paramount + app works fine on a Samsung TV that has a Xi6-T box. So I’m thinking it may be a problem with the box XG2v2-P box. Please advise. thanks

XfinityAaron

Official Employee

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845 Messages

Hello and thanks for reaching out @user_d559d3. I am sad to hear you are having issues with the Paramount + app on your X1 cable box. It has been a couple of days. Are you still having issues or were you able to get this resolved?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

10 months ago

I'm unable to access the app as well. Same error code as the other posts. It's been this way for at least three weeks. I've tried to access the app almost every day with no success.

Official Employee

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286 Messages

Thank you so much for being patient and trusting our team to help. Would you please try uninstalling and reinstalling the app? 

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Visitor

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2 Messages

And how does one uninstall and reinstall the paramount plus app? 

Visitor

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2 Messages

And how does one uninstall and reinstall the paramount plus app? 

Official Employee

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246 Messages

Hello @user_dbd3a9 While there is no way to uninstall/re-install the app on the TV boxes, we can definitely troubleshoot further to get this resolved. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

9 months ago

I have the same issue with P+ and my main X1 box, in the living room....very finicky.  I have NO ISSUE when streaming P+ on any of the additional satellite boxes in the family room and bedrooms.  

CCMiguel

Gold Problem Solver

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354 Messages

Hi @user_d9058f thank you for your message. I can help! I will have to troubleshoot the box for you from my end but that requires to get your account details so can you follow the instructions below to get started. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I no longer actively support the Xfinity Forum or work for Comcast. 

Visitor

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5 Messages

After 6 months of reporting the same issue… Same issue swapped multiple boxes the P+ app doesn’t work. You are pathetic! 

Visitor

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1 Message

8 months ago

I have the exact same problem with Paramount plus. I get error code 3205, 3105, 2103. The app loads but when I try to play a movie or series I either get these error codes or 

Official Employee

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472 Messages

We'd be happy to help further in troubleshooting the Paramount+ application with you! May I ask, are the error codes you're receiving upon attempting to play a program via only the TV services/X1 Box? Or do you know if you're able to login and stream from an alternate method, such as logging into the Paramount+ application on perhaps another smart device/computer?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

8 months ago

Yep, same issue here as everyone else. Nothing I've done works to rectify it. This has been happening off and on (more on than anything) since I signed back up for Paramount +. 

CCLuis

Problem Solver

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493 Messages

Good morning, @JamesB4. Thank you for taking the time to bring this to our attention. It would be our pleasure to look into this further. Could you please send our team a direct message with your full name and full address so that we can assist you further?

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

I no longer work for Comcast

Visitor

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1 Message

8 months ago

Yes same here on Paramount 

and it’s only Paramount plus .

All the other streaming apps work fine .

Netflix 

hulu

prime 

they should get it fixed and stop charging until they do . 

Visitor

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1 Message

7 months ago

Same problem.  App won’t load

.  Restarted the box 3 times 

XfinityAnna

Official Employee

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792 Messages

I am sorry to hear you have run into trouble using the Paramount + App @user_57737d. This is my go to app when I am looking for a series to watch. I can't imagine the headache you must have. Let's work together to get this fixed up for you. First, what type of cable box do you have (X1, Flex, wireless)? Do you get an error code when you attempt to open the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

7 months ago

i totally agree.  i have tried on many occasions to remove the paramount+ app from xfinity account w/o success.  i've tried to delete it from my xfinity account online w/o success. need a solution to help this this resolved. it is very nerve wrecking to not be able to watch something i am paying money to use. 

XfinityJimmy

Official Employee

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380 Messages

Hello @bturner0322, thank you for reaching out to us. We will be happy to take a further look into the issue that you're having with the Paramount Plus app. I know you mentioned that you have tried to remove it. Are you getting any type of error message while removing it? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

7 months ago

I am having similar problems to everyone else with Paramount+.   If I try to watch via the app in the Infinity X1 apps menu, it constantly freezes and crashes.  Interestingly, the service seems to work just fine if I'm watching on a smart TV which has a direct internet connection and a version of the app loaded into the TV itself, so I can sidestep the cable box entirely.  Unfortunately, the TV I actually watch the most is apparently too old, and Paramount+ doesn't have a version of their smart TV app which is compatible with it, so for that one, the Xfinity app is the only game in town.   Or would be, if it actually worked.   I have subscriptions to several other streaming services, and the others generally work fine regardless of whether I am using a smart TV app or going through the Infinity box.  I only have this issue with Paramount+.   

Official Employee

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753 Messages

Hello there @user_33f19f!  Thank you so much for taking the time to reach out to Xfintiy Support with Digital Care here on our Community Forum. We are so glad to hear from you and want to make sure that all of your concerns with your servies are addressed and resolved.  No worries!  You have reached out to a team of experts, and we are going to get things squared away for you.  Please feel free to shoot us a DM with your full name and address so that we can get this taken care of.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3wmSCVW 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

7 months ago

Same issue as all the other people who have posted here. Credit back should be given since it’s inaccessible via Xfinity~!

WHEN WILL THIS BE FIXED????

(edited)

Visitor

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6 Messages

@Jetaged​ xfinity had the nerve to have a manager call me....he I left me a message saying it was suddenly all resolved...all fixed....a blatant lie

XfinityAbbie

Official Employee

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1.2K Messages

@Jetaged Thank you for taking the time to let us know you are also experiencing issues. I want to look further into this for you. 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Fix Paramount Plus Comcast… it’s no secret.. it’s busted…. We continue to pay our bills you need to do your part.

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