Hello - I have the 1.2 GB package with xFinity and I purchased a CM2000 to get the full speed as my old modem capped out at 942 Mbps. I hooked up the CM2000, activated it through the xFinity app but I am still getting 942. I have rebooted the modem several times and the modem appears online in the x

Both channel options appear to be in SD and not HD (1313 and 403). Why is there no HD option in 2023?

Never received modem I ordered and can't find out how to track package.  

I have an XB6. It’s been ok until recently. The frequency of this problem has increased over time. In the last week or so I am having to manually reboot the router, a couple times a day. The issue is lost  access to the internet. Checking for outage there isn’t one. I used to be able to disabl

Why am I not able to sign into the Starz app on my Flex box? It’s the only app that doesn’t allow me to sign in using my existing account, the only option on the Flex box Starz app is to subscribe and bill it to my Xfinity account, which is the last thing I want to do since I already have a subscri

Received email with attachment that indicates account past due. Haven't opened.  I think it's a scam. Do you want to take any action or should I just delete?

When I search for it, the address that comes up is searches is https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses But unfortunately the page does not work on my Android phone and Windows 11 computer. I get this error message 400 Bad Request Request Header Or Cook

I was able to activate my Premium Plus and it works fine.   However, how do I upgrade to Premium Plus?   The FAQ says to contact Peacock to get a special upgrade, however they have NO human chat/phone. Only a Bot.  There is no way, that I can find, to talk or chat to a huma

I’ll start by saying I’ve had the same setup for over 2-years with zero problems. Same gateway, same printer, and same HomeKit devices… About two weeks ago I began having trouble with my Hue lights, they all of the sudden stopped working in HomeKit (still functioned perfectly in the HUE app). My Can

I have 2 comcast email accounts. I added a personal email and my mobile phone to one of the accounts to use for 2-step verification.  When I went to do the same on the other email account, I discovered that the system will not allow me to add the same email and mobile phone to the second accou

My primary cable box has been having issues with the picture pixelating when watching live tv. It started after I upgraded my internet and got a new modem.  Xfinity sent me a new modem because the one I had wasn’t fast enough.  I don’t think it’s connecting to the new modem because previo

My dvr will only record 1 show at a time. I'm supposed to be able to record 6 simultaneously, but if I try recording 2 at the same time, I get a conflict notice and one won't record.

Just received several notices that 4 different devices that I don't recognize/don't own connected to my network via wired connection to my Gateway. This should be impossible, as I live alone and have jealously guarded my wi-fi password. The offending devices show up as follows: Apple DevicePavel-s-S

I need to add an additional TV box to my house but when the plan builder takes me to the completion page. It tells me that I need assistance adding the additional TV box. I was wondering if I could do it here, instead of calling the number?

I ordered my new iPhone at an Xfinity store as they did not have the model I wanted in stock. I asked about trading in my old phone as I had already looked into trade value on the website. The person assisting me said I would be able to to trade it in after receiving my new phone. So far I haven't b

It’s been days and I cannot get into my email! I keep receiving an error that the password needs to be reset. I’ve searched the community forum and tried everything that has been suggested by other users and tech-support without success. According to Comcast representative that I finally got on the

I awoke this morning to find that all emails from 10/21 to today (11/21) were missing from my inbox on my phone (IMAP client). I logged into my xfinity webmail and the emails are missing there also. I did not delete them and they aren't in trash or spam. I've tried clearing the cache on my phone bu

I started service this week at my new apartment and as soon as my router was turned on I saw there were 5 devices connected to my wifi, but I only own two. All of the other devices say they’re either wired to my router or connected via moca; both of which shouldn't be possible as I don’t share my wi

Need to add ACP to my service account

I have a one year contract signed 12/15/2022. My current bill says I have a contract until January 4th. I need to know the real end date of my contract.