Edit 7/14/2024: Thanks for the advice everyone, we're going to get a tech out and see if they can help usFor the past few weeks I've been having connection drops that only last for a few seconds, but still disconnect me from online games and my PC shows that it is unconnected to the Internet when it

Apparently I cannot send a direct message to the corporate level care team until I make a post first. Then the direct message icon should appear.  So here is my post.

I have xfinity wifi at my home but would like service at a second address. Is it possible to have 2 service addresses under the same account.

Hello. I currently have 2 locations on my Xfinity account. At my Homewood, IL location I have 1200/200 internet, with speeds exceeding those numbers. At my Tinley Park, IL location I also have 1200/200 internet, with download speeds exceeding 1200. However, my upload speeds are capped (throttled) at

I just changed my internet package. On the phone, they gave me the option to have my equipment shipped to me or pick it up in store. Since I have to return the old equipment anyway, I said I'd just pick it up in store. How do I know which store to go to? There are two near my house. And when will my

I have a ticket # for 3rd party tech to come back to my home to remove internet cable line that was routed away from house (by Xfinity) into family room, because I had new siding installed on my home and required cable line to be out of the way of the siding contractors. At the same time tech needs

I want to unsubscribe to Disney Plus. On my Xfinity account, it says to unsubscribe, go to disneyplus.com. I did that and it said to unsubscribe to Disney Plus, I need to do that on my Xfinity account. Since i couldn't unsubscribe at either place, I called Comcast and they looked at it and told me I

Is [Edited: "Personal Information"] a legitimate Comcast phone number?

I recently purchased my own router because the XFi Gateway's port forwarding wasn't working and I had a gift card. After checking all of my settings four times and still not having the ability to forward ports, I have to conclude this is not a problem on my end anymore. Is there something I need to

Figured this would be better here. I received an email of the new benefits for Veterans. One of the benefits is Free unlimited for a year. I am already bundled with TV, Internet, voice, and cellular. When I went to the store no one knew anything about it, only add a line and get 1 line free for a ye

Hi, I’m a Houston customer without internet since Monday. Hurricane Beryl knocked a neighbor’s (a few lots over) tree down from their backyard into an alley, pulling down all the cable lines and blocking the alley. Will I need to wait until my neighbor removes the tree to get internet back? The tr

Yesterday morning (1/26/24) a garbage truck ripped an Xfinity cable line down from the pole behind my apartment and it has been there all day yesterday and all day today. My Internet has been down because of this. I have tried numerous times to report this to Xfinity without success. I know the prop

**Billing Error** In April 2024, I requested a transfer of my internet service to my new residence and asked for a new modem, as my old one was outdated. The representative assured me that a technician would visit my new home and provide the new modem. However, no technician arrived. I called to req

my power is restored but I did not have internet for 5 days straight this is frustrating from xfinity I don't know when will it be restored can you please provide me with an estimated restoration time. I am thinking of cancelling xfinity if I don't have internet

How to get rid of ASL on HBO MAX movies

My xfinity email is not synching on my mobile app and is timing out without loading through a browser.

The Xfinity orange cable has been laying in my front yard and across my driveway since June 8, 2024. I cannot get a straight answer as to when it will be buried. How can I get it buried?

Received an email from Xfinity.com (not xfinity.com) titled "Your bill suspension." The email pretends to be official from xfinity using a "make a payment" button right at the top right (probably a link to fool people who might be a little more confused than I was at first-the link to financial dest

Looking for options to start new contract with lower monthly amount. Will need to look into different options going forward if I am not able to cut costs. Service has become too costly.

I am given the option to record Music Choice channel, and I have space on my DVR, but when I select RECORD, it doesn't do it.