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Can you keep Xfinity Mobile Service when cancelling Xfinity Internet and TV
I was told when ordering new Mobile Phones that I could switch my Xfinity Internet and TV services to another carrier if I found something that better fits my needs and it would have no affect on my Mobile Services. I remember at one time there was a $25 fee per line change if you didn't have Xfinit
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Xfinity Mobile
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Downed cable line
I spent an hour trying to alert Comcast/Xfinity that the cable line is down hanging over my driveway and laying across my neighbor’s driveway — of course we have no internet service. There is still no voice command or written command on your autochat that recognizes such a scenario — which is ridicu
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Customer Service
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what is FW.IPv4 ln2wnmis drop , 6203 Attempts, 2023/4/29 08:37:51 Firewall Blocked
I have been getting FW.IPv4 ln2wnmis drop , 6203 Attempts, 2023/4/29 08:37:51 Firewall Blocked on my router I can't find ln2wnmis anywhere
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Your Home Network
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Xfinity Stream Stopped Working
This is my second day being unable to open any xfinity stream live TV channels on my iPhone, so I cannot cast anything either. Please note this has nothing to do with Chrome updates or issues, my chrome works fine on all other apps. The issue is the Xfinity Stream app. Please fix this issue asap and
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Xfinity Stream Website
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Xfinity Stream Error: TVAPP00251
Xfinity Stream App not working. I’m getting error message: TVAPP00251. Been 4 days now. I will call Xfinity as well and ask them to adjust my monthly bill.
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Xfinity Stream Website
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Visa Card Expired
Hi Team, I have a $450 Visa Debit card that was never activated and recently expired. I didn't realize the date was so soon and I'm hoping you can help me get this reissued so I can use the card. Thanks for your help! Chris
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Xfinity Mobile
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Access not Authorized Error
Hi, Whenever I try to use the Xfinity App (purple background with the "Sign In" button), I click on "Sign In" and am prompted to login on the xfinity.com website. Then after logging in on the website, I get "Access not Authorized" "You signed in successfully, but you must be an Xfinity user to e
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Xfinity App
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Current month ACP credit not showing up, bill due tomorrow!
I switched to Xfinity Internet covered by ACP in March. My first bill was offset by the ACP Credit, but now a bill is due tomorrow and this month's credit has still not been applied. I understand from other posts that this is not uncommon. I don't want to have any late payment issues with Xfi
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Billing
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Unlimited data temporarily unavailable
It says temporary unavailable when I try to add unlimited data via the website
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Customer Service
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Fraudulent service
My comcast internet went down around 11:30 am May 15 2023. I found this number ( do not call them) [Edited: "Personal Information"]. Spoke to someone with a very heavy , indecipherable accent. I explained the situation. She asked me to recycle my modem, which I did. Still no inter
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Customer Service
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Outlook login fail to IMAP server
Both my wife and I are unable to download emails via Outlook. Both on Windows and IOS. We get repeated popups of the Enter username and password to server imap.comcast.net. Outlook error: Cannot connect to server We can access emails through browser, so we know the username and p
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Router Upgrade: Got Same Exact Router
Hi, I got a prompt within the My Xfinity app that my router was eligible for an upgrade. I happily accepted; they sent me a package, but inside the package was the same exact router as I had before (an XB3). Was this package sent in error? Or was the upgrade prompt a bug? Or does the new router d
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Customer Service
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Sewer line damaged by contractor burying cable line
Hello, A few months back after hurricane Ian a technician came out and replaced a damaged cable line, then a few days later a contractor came out to bury the line. When the line was buried it cut through my sewer line and put the cable right through the sewer pipe, causing over time sewage to
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Customer Service
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ACP Credit
ACP credit hasn't been added to my account yet and billing is coming up in a couple of days.
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Billing
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New c7100v Modem/Voice Activate/Setup Questions
I am currently using a Netgear c7000v2 Cable Modem/Router. I have internet only and my curren plan is CONNECT MORE 200Mbps DOWN10Mbps UP and auto-pay. I bought a new Netgear C7100V Cable Modem/Router/Voice. Its essentially the same modem as the c7000v2 except that it has Voice(Tel 1 Tel
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Home Phone Service & Equipment
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How do I connect Canon MG6320 wireless printer with Xb7 modem?
This wireless printer has recently become unable to connect to my network. When I try to reconnect, the printer identifies an "access point," but since there's no button for me to press on the modem, the printer is unable to actually connect to the access point and just times out. So how do I get
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Your Home Network
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TV not returning to last channel watched
Lately the power on channel is not returning to the last channel watched. I have refreshed and restarted and that did not help. Our TV in the bedroom is working just fine. This is very frustrating and I see others are having the same issue. Please fix this!
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X1
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Status of Cable Box Shipment
On May 3, I ordered a new "TV Box" to replace my old one. Order confirmation was received the same day. I have not received the box within the 3-5 day estimated shipment window. Will I receive a tracking number or some other means to monitor shipment of the package. Sincerely,
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Customer Service
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Closed
Customer service “help” proves absolute incompetence
(See photos of my Chat here)Let me begin with this statement which begins each individual C/S person’s text with Online Chat, meaning there can be multiple instances (customer is handed from one C/S person, and connected with another C/S person) throughout the entire Chat (thread). “I appreci
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Customer Service