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user_ew8382
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4 Messages

Saturday, June 14th, 2025 6:26 PM

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xfinity support: need to cancel peacock but can't

I want to cancel my peacock subscription, but I keep getting the same error message "

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.". Please cancel this subscription!

Question

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Updated 

10 months ago

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Accepted Solution

XfinityMarcus

Official Employee

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2.1K Messages

10 months ago

 

user_ew8382 thank you for using the Xfinity Community Forums page to reach out today. I understand that you are trying to remove the Peacock feature, are you subscribed through your Xfinity account or Peacock directly?

 

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user_ew8382

Visitor

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4 Messages

I'm subscribed via my xfinity account. I can't cancel via the peacock app directly; they redirect me back to comcast.

10 months ago

0

user_ew8382

Visitor

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4 Messages

@XfinityMarcus replied above

10 months ago

0

XfinityMarcus

Official Employee

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2.1K Messages

user_ew8382 Okay, let's get your account pulled up to take a closer look at things together. By the way, out of curiosity what makes you want to remove the Peacock service?

 

I will follow up with you using the direct message thread you send before.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_ew8382

Visitor

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4 Messages

I wanted to cancel before I got charged for the Peacock service. I eventually chatted with an Xfinity agent and they shifted me to a cheaper internet plan, which also renewed my Peacock service for another 2y. So this is now resolved.

10 months ago

0

XfinityEva

Official Employee

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2.3K Messages

Thank you so much for giving us the opportunity to assist with your account and for your time working with our Team! We appreciate your business and choosing Xfinity! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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