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TerriB
20th Anniversary celebration
Inquisitive Mind
Crowd Pleaser

Contributor

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3.1K Messages

Wednesday, June 25th, 2025 5:43 PM

How to make personal and preferred email the same on my account

There is a personal (yahoo.com) and preferred email address( comcast.net) on my account. I keep getting important Xfinity email on my yahoo acct only. I only use that account to catch spam and some other things. I want all my Comcast/Xfinity email to come to my comcast.net address. System will NOT let me change my personal email to be the same as my preferred or to remove the personal email completely. Xfinity assistant is zero help. This should be easy to do but nope. Driving me nuts. Bottom line is that I want just ONE email address on my account please. Help and thanks

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Updated 

2 days ago

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XfinityDena

Official Employee

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3.4K Messages

2 days ago

Thank you for reaching out @TerriB At this time we do require for you to have a personal email on the account for security. We also no longer create Comcast email address for new account and removing inactive Comcast emails as well. 

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TerriB

Contributor

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3.1K Messages

The issue is that I am not getting Xfinity emails to my Comcast acct which is my preferred account . I am only getting them on my yahoo acct which I rarely look at. Thats the issue....I want all emails from Xfinity to come to my Comcast email which is my preferred email in your system so why am I getting any email from Xfinity at all to my called personal email that should be secondary? Everything should come to my preferred email or is there something I am not understanding?

I got this in my yahoo acct.....Enjoy another year of Peacock Premium – ON US! . This is kind of important but did not come to my preferred acct which is on Comcast.net. I just happened to go to Yahoo to clean out all the junk and saw it. I get lots of Xfinity related email on yahoo and not on comcast.net

(edited)

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2 days ago

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XfinityThomasB

Official Employee

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2.1K Messages

Thank you TerriB

 

Happy to check how everything is listed, our team can pull up the profile and view the primary and secondary contact emails that are listed. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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