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timeline to return equipment

I submitted for a move and am taking my xfinity modem with me. However, I no longer need the xfinity flex TV box I have and opted to return it. I am unclear if I need to return it within 10 days of the submission I just made (within 10 days of today), or within 10 days of my service ending at my CUR

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Unfair higher pricing for existing customers compared to new customers

I am very dissatisfied that after contacting customer service as an existing customer with home internet service and two phone lines, Comcast/Xfinity will not match new customer lower price offers for existing customers. This is an unfair and unprofessional way to do business with a customer since 2

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16

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Rewards tier status

I’ve verified my military status with the Xfinity rewards and the page says I’m verified but there’s no change in my tier status. I read where it can take up to 10 days to complete, but it’s been over 30. Is there another step?

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Placed phone calls

I have Xfinity land line phone. I was online to look at my call history to look up a phone number that I recently called. While I was there, I found that there are a lot of placed calls from my number that I didn't make. This one number, over and over, I went back as far as Dec 8 and stopped so I'm

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4K

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Can someone tell me if this is a phishing email /fraud?

I received this email today. Is this real or phishing Fraud?  Please let me know.   screenshot attached

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How can I speak to a live person?

When I call the service line, the robot ends up texting me a link instead of transferring me to a representative. When that didn't work, I tried the chat and after 4 different chats I realize that I don't think they do anything and just tell you it's being resolved or some other nonsense. I asked to

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pay my internet bill with my health insurance card (UCard)

I am an Xfinity Internet and Xfinity Mobile customer. I pay both bills automatically with a credit card. Now I would like to pay my Xfinity Internet bill with a card from my health insurance that allows me to do so. Does anyone know how to enable this way of paying?

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41

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I can't access my account

I literally just signed up. When I log in, none of my account information shows. It's really quite strange. When I try to access support, it doesn't recognize my phone number, and I haven't been provided with an account number. But I signed up and selected the service and equipment to be shipped. I

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Unable to sign in after requesting new service

New customer. Just bought a house. The prior owners used xfinity, and the xfinity website says the address is eligible. I chose a plan, set a time, and made an account. I verified my phone and email. Now the website won't let me sign in, and I have no confirmation that anyone is coming at the reques

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Military reward status not updated

I confirmed my military status several weeks ago and my reward status has not updated to diamond

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Peacock Premium is activated but I can't use it

1. I am a diamond member and my bill says Peacock Premium is included in my plan. 2. I have activated my Peacock account, but when I try to watch something that is Peacock Premium I am asked to subscribe for $5.99/month. 3. I am signed into Peacock on my TV with the same email that I activated Pea

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rewards status

Good afternoon Xfinity, I have been a customer since 07 and had platinum status. currently I see that my status has changed to silver can you provide support or answer to why the change?

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Didn't get a bill this month.

I went to pay my bill online as i always do without issues. When i opened up Billing on Xfinity it shows $0.00. I check and noticed i haven't received my latest bill, all i see is the bill i paid last month. I mean usually i get an email saying my bill is ready, i haven't received that either. Any h

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Can't Receive Emails

Hello, I have never received any emails since the creation of the account several years ago. Only recently did I start receiving email updates from Xfinity.  Aside from that, this account does not receive emails.  I can send emails from this account and they are successfully received.&nbs

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Gigabit X2 Package Speeds

Long story short I've been a Gigabit customer for over 2 years, my promo ended and my price jumped 25%. It appears you can no longer reach a real person over the phone, so through chat I was sold this Gigabit X2 package at the increase cost, with the benefit of 2000mbps down and 200 mbps up. My hom

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Outlook from office 2019 no longer works on comcast email servers

Recently I had 2 comcast email accounts stop working on my Office 2019 outlook program. it continues to ask for password even though it is correct. I have tried multiple steps suggested in numerous articles and on this community to remedy the issue however it will not connect to the server. I can co

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direct messaging xfinity

I had awful customer service today and would like to send an email to someone at xfinity. I saw another post showing how, but I do not have that chat option to direct message. I am extremely unhappy and looking to change service providers. It should not be this hard to communicate with someone. Is t

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Email not synching

My xfinity email is not synching on my mobile app and is timing out without loading through a browser.

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Loyalty/retention policy

Will Comcast match AT&T's offer? I have a business. I'm paying over $160 after taxes for Basic service... not even 30 MB down nor 6 MB up. AT&T is offering me $70 plus taxes for 300 MB UP AND DOWN! And no router charges. AND NO CONTRACT! Will Comcast match AT&T in order to keep me?

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Bury Cable

I recently had a tech come out to get my internet working and did a cable drop that goes across my driveway. When the bury crews come to do their job will they go under the driveway or have to rip up some of the concrete?

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