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Affinity Emails being Blocked
Comcast is blocking document notification emails from Affinity Credit Union. How can I get Comcast to stop blocking these emails to my comcast.net account?
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Forum not allowing me to post from PC
Not sure when this started, buy I can no longer post to the forum using any browser on my PC. The description field is always greyed out. I have tried 4 different browsers (FireFox,Chrome,Edge,CCleaner) and they all do exact the same thing. I can still post if I use the browser on my phone...
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Getting Started
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50% discount on bill after paying with Target card
I am pretty sure that this is a scam I just fell for 😡🤬😟… this number [Edited: "Personal Information"] left a message saying and I quote, “Hi there this call is for valued customers of Comcast Xfinity to remind that today is the last day to take advantage of our exclusive 50% disco
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Billing
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Scam Call?
We got a call from Xfinity supposedly from the following number [Edited: "Personal Information"] from Alma Arkansas. They wanted me to go to my router because they indicated there was a server issue for an upgrade that they were trying to do. I shut them down and told them I would go to my local Com
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Customer Service
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New Construction
I work remotely and will need internet as soon as my new home construction is completed. How can I get that started? My address is registered with USPS. Thank you.
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Customer Service
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Problem returning old set top box
When I try to print a label to return my ancient set top box, the system will only allow me to select my brand-new box for return. Both boxes show a Devices in my account view. I don't want to send the old box, or have them turn off my new box because that's what I selected when printing the label,
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Customer Service
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Trying to get replacement XG1v4-A Box
10 days ago the XG1v4 box I currently have started to act up, picture would fade to a pink hue, resetting box fixed or changing inputs to another source and returning to the XG! would resolve. Did a lenghtly text with an Agent who processed a replacement box. I recieved an XG2v2-P, which is n
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Customer Service
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Scammers claim unable to update my modem for updated network
Someone just called us (obviously sitting in a chatty call center area) saying they’ve been unable to remotely update our internet modem to match updates made to the Comcast network. I thought for a second and said I own my own modem. They repeated their need to update it or we lose internet access.
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Customer Service
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$100 residential trouble call charge
My last billing statement shows a fee for residential trouble call. Xfinity sent me the text to invite me to schedule an appointment and you promise that there is no additional cost to me. And the technicist didn’t mention that there would be a charge at all. Can you help me understand the reason fo
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Billing
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Internet Connection Issues - Intermittent Disconnections and Signal Quality Concerns
I am experiencing intermittent disconnections with my internet connection starting this morning and would like to request your assistance in resolving this issue. I have a modern cable modem, and the cable is in good condition. The problem persists even after rebooting the modem. Here is the stat
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Your Home Network
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Dispute $100 charge for a residential trouble call
I have a RESIDENTIAL TROUBLE CALL $100.00 Apr 30 in my recent billing statement That date is off by one day and the technician just came to confirm that my router was "bricked" by firmware push (which I believe is done by Xfinity
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Billing
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New contract - Services NOT what was promised and HOURS wasted trying to work with the service center. REPS cannot help me! Please help!
I have been a full-services, loyal customer for over 11 years (since April, 2012). A few weeks ago I noticed my bill had shot up quite a bit due to my contract ending. After a few calls to see if I could get a deal for an acceptible amount, I finally got an agent named Luis. Luis promised me
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Billing
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mobile customer support
does anyone realize that a customer support number for mobile services is not available on the site? I had to find it using a Google search. 😫
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Xfinity Mobile
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Official Solution
How do I change the default channel
My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?
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X1
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Premium DVR and CLOUD Storage
I have Premium DVR Service, but I don't think I need it anymore. Is there a way to check my cloud space and see if I can cancel it? Looking to save some money by removing it.
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X1
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Free Peacock
Why am I reading an online news article claiming Xfinity is taking away customers free access to Peacock premium? This had better not be true! Xfinity charges a small fortune for their services and this small perk was the absolute least they could do for us loyal customers!
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Customer Service
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Closed
How can i change the number of rings for home phone voicemail?
Everywhere I check it says that option is either on the "Checking Voicemail" tab or on the "Call Forwarding" tab under "Advanced Call Forwarding", but on that tab it says"This telephone number does not have access to Advanced Call Forwarding."
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Home Phone Features
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HELP! Issues receiving emails
I am not sure if this is the proper place to post this, but I can't seem to find help any where else. I am having issues receiving emails from tykamerica.com. I contacted our IT department and they said that they can see that the emails are being refused on the network level. It is only emails comin
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Galaxy S10e
Hi, When I delete email from my phone it is also deleted from the email server. Can that be stopped?
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Xfinity Mobile