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Unable to sign into app on Flex box

Why am I not able to sign into the Starz app on my Flex box? It’s the only app that doesn’t allow me to sign in using my existing account, the only option on the Flex box Starz app is to subscribe and bill it to my Xfinity account, which is the last thing I want to do since I already have a subscri

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Scam

Received email with attachment that indicates account past due. Haven't opened.  I think it's a scam. Do you want to take any action or should I just delete?

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Where does one go to create another log in?

When I search for it, the address that comes up is searches is https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses But unfortunately the page does not work on my Android phone and Windows 11 computer. I get this error message 400 Bad Request Request Header Or Cook

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Peacock Premium Plus - how to upgrade

I was able to activate my Premium Plus and it works fine.   However, how do I upgrade to Premium Plus?   The FAQ says to contact Peacock to get a special upgrade, however they have NO human chat/phone. Only a Bot.  There is no way, that I can find, to talk or chat to a huma

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1.3K

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Xb7 * HomeKit * Airprint

I’ll start by saying I’ve had the same setup for over 2-years with zero problems. Same gateway, same printer, and same HomeKit devices… About two weeks ago I began having trouble with my Hue lights, they all of the sudden stopped working in HomeKit (still functioned perfectly in the HUE app). My Can

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Remove personal email and mobile phone from an account ?

I have 2 comcast email accounts. I added a personal email and my mobile phone to one of the accounts to use for 2-step verification.  When I went to do the same on the other email account, I discovered that the system will not allow me to add the same email and mobile phone to the second accou

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Pixelation issues on one tv after getting new modem

My primary cable box has been having issues with the picture pixelating when watching live tv. It started after I upgraded my internet and got a new modem.  Xfinity sent me a new modem because the one I had wasn’t fast enough.  I don’t think it’s connecting to the new modem because previo

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dvr not working correctly

My dvr will only record 1 show at a time. I'm supposed to be able to record 6 simultaneously, but if I try recording 2 at the same time, I get a conflict notice and one won't record.

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Closed

Devices that aren't mine connected to my Gateway network

Just received several notices that 4 different devices that I don't recognize/don't own connected to my network via wired connection to my Gateway. This should be impossible, as I live alone and have jealously guarded my wi-fi password. The offending devices show up as follows: Apple DevicePavel-s-S

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I need an XiD box but the plan builder won't let me do it

I need to add an additional TV box to my house but when the plan builder takes me to the completion page. It tells me that I need assistance adding the additional TV box. I was wondering if I could do it here, instead of calling the number?

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iPhone Trade In

I ordered my new iPhone at an Xfinity store as they did not have the model I wanted in stock. I asked about trading in my old phone as I had already looked into trade value on the website. The person assisting me said I would be able to to trade it in after receiving my new phone. So far I haven't b

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Email password error

It’s been days and I cannot get into my email! I keep receiving an error that the password needs to be reset. I’ve searched the community forum and tried everything that has been suggested by other users and tech-support without success. According to Comcast representative that I finally got on the

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Closed

Missing emails from 10/21 to 11/21

I awoke this morning to find that all emails from 10/21 to today (11/21) were missing from my inbox on my phone (IMAP client). I logged into my xfinity webmail and the emails are missing there also. I did not delete them and they aren't in trash or spam. I've tried clearing the cache on my phone bu

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Closed

Neighbors devices somehow connected to my moca?

I started service this week at my new apartment and as soon as my router was turned on I saw there were 5 devices connected to my wifi, but I only own two. All of the other devices say they’re either wired to my router or connected via moca; both of which shouldn't be possible as I don’t share my wi

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ACP has been approved as of now. Need to add it to my service

Need to add ACP to my service account

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Contract end date

I have a one year contract signed 12/15/2022. My current bill says I have a contract until January 4th. I need to know the real end date of my contract.

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Can't Port Forward

I haven't been able to access the port forwarding page of the Xfinity App for a week.I have spent a collective 8 hours on the phone and XFinity App with various agents and supervisors. 4 of them have said a Specialist would call me back. No Specialist has ever called me back. I have confirmed the

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Playback issue 1001 error 4

I am unable to watch any "available TV Go" channels or Recordings on my mobile devices (Google Pixel 6 and Amazon Firestick) when I'm away from my home network. I get playback issue 1001 error 4, with Live TV Go channels on both devices, and then "Well that didn't go as planned" again on both device

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351

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Moving to a second home while keep first home's service for awhile

Hi there, how can I add xfinity internet service to a second home on my account, and not schedule the termination of my current home's service? It's b/c I bought a house recently and I want to add internet service to it while it's being remodeled. Thanks, Yi

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Double Billed... Moved to a new house mid-billing cycle... should not have been billed again already

Hey guys, I just moved in. My billing is automatic on the 5th of each month. I used the website to set my move in date for the 17th of November. On that date, we packed up our router and modem, and moved from one address to another, and plugged it all in. The internet was working immediately, and

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