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cancel tv but keep internet

I would like to cancel my TV service but keep the internet. How can I do that? I don't see the direct message option that is listed in the previous forums.

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Help with refund

I need the lies to stop when being told about a refund I requested for a monthly charge when I returned the equipment I ordered and could not get it hooked up in my home. I have talked with at least 2 people on Xfinity chat about this and explained that when I ordered the x one that I couldn't get i

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Peacock Premium for free as a Dimond Level Reward Member

I was offered Peacock Premium for free as a Dimond Level Reward Member. That was August of 2023.  It's now Feb of 2024 and the issue is still not resolved.  I have talked to countless people about this.  I have taken off work to try to resolve the issue working with multiple levels o

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No upload speed change - Purchased Coda56 after xfinity email "Replace your internet equipment to enjoy faster upload speeds"

Email: Faster internet speeds now available Upgrade your internet equipment today! Good newsYou can now enjoy up to 5-10x faster upload speeds and smoother connections with your current Xfinity Internet package. Easy next stepsYour internet equipment is unable to deliver these new speeds,

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84

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Closed

Xfinity support

I tried to contact assistance thru the website but it’s down apparently. If someone could help me out that would be great . Don’t have time to sit on the phone for 45 minutes to try to talk to someone because I already have and nothing was solved. i keep getting charged for an $5 a month extra flex

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in store pick up

Good Morning! I recently just signed up for internet for my new house, and I opted in for the in-store pick up for the modem and other equipment. I got the confirmation message saying my order has been confirmed, and will be ready for pick up soon. I then got another message saying, My order will b

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Canceling Services

I have had a HORRIBLE experience, over the last several years, with comcast/xfinity. All I want to do is get ALL my services canceled. I tried the online chat several times and every single time it said it was too busy and i needed to call. I finally got customer service to cancel 2/3 services by sp

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66

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Trying to get my new service.

Have changed my service as of yesterday and was told I would receive a call to have it activated in less than 1 hour. It is now close to 2 days and no call.  Tried to get an agent on chat, which is how I made the change, and no agents available all day today.  Verizon is looking better an

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Need a replacement Wireless Gateway. Current one is making consistently loud fan noises all day.

I had bought a new plan and received the XB6 Wireless Gateway. A day after I set it up, it began making constant droning noises. I want a gateway that just doesn’t make noise. In terms of internet speed, everything seems to be fine. It’s just the noise that I don’t want. I’m wondering how I could p

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screensaver

I live in Northern California and last week (12/13/2023) I noticed that xfinity took away the choice to have the animal screensaver. Why was that decision made? It's bad enough that the screensaver is forced upon the customers, but to take away the choice and only provide landscapes/cityscapes is ve

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647

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Closed

Experiencing SYNC Timing Synchronization Failure

Recently connected a new Motorola MG 7550 router /modem. We've been experiencing periodic disconnections lasting from less than a minute to several minutes. Logs show the following.... Time   Priority   Description   Time Not Establis

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100

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Internet upload speed

I changed to the gigx2 plan which should provide up to 200 MBps. My old plan was the Gig Extra and limited to 35 MBps. Using xfinity's speed test I still show 35 MBps. I've rebooted my modem a handful of times and called support twice with no avil. Any advise on how to resolve this issue?

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How to unblock your device that has the xfinity app from a computer

Hi everyone, I accidentally blocked my primary device last night, which has the app installed. How do I unblock devices from a computer? Similar/same as this issue: ‎Blocked Device Not Showing Up to Unblock | Xfinity Community Forum Thanks in advance.

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35

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New Construction

Been working for multiple months to get infrastructure and service activated for my new construction. A few weeks ago, crew came and installed supporting infrastructure (i e. tap and pedestals) on my property in support of next steps toward final line to house and service activation. Since their wor

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Is [Edited] an xfinity phone number?

I got a call from this number where I was told that there has been some strange activity in my modem logs indicating that my firewall software needed to be upgraded. Nothing came of this other than the caller saying that he would put a note in my file that follow-up action would be needed (... updat

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Need spouse added to my billing address

As the title states, I need to add my spouse to the billing address for use in bank verification. I found other similar threads where the customer service representative said to send a message but I don't see that option anywhere in the UI. Thanks in advance for any and all help.

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apple mac outgoing email: Excessive failed authentication, ESMTP server temporarily not available

after being required to change my xfinity password when logging into xfinity mail, i failed to get new emails on my MacBook. i changed the password in the apple mail application, and was able to get incoming emails. however, outgoing emails would not go and the outgoing server shows as being "offlin

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Advanced security and other questions.

So, today had to upgrade my Xfinity modem/router. Which I had in bridge mode and wi-fi disabled, and just used my router. What they replaced it with was the Xfi white cube one. Had to use the app to activate it, went pretty smooth. I was looking to set it up the same as the old one in bridge mode si

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Cable Modem Uncorrectable Errors, Notice/Critical Events in Log?

I've been battling Xfinity internet issues for years. I replaced the modem for a Netgear CM2050V, purchased a hefty pfSense router, and installed MoCA adapters (completely isolated from the modem's coax line). The internet appears to be rock solid, except for some irregularities reported by the mode

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moving in same bulding

im on the first floor on my curent apartment 119 but they have given me a room on the 4th floor what do i need to do to have service in my 2 rooms i want to move the internet up to the 4th floor onley need tv in the lower room the hole apart/ bulding for now is all xfinity so i think i could just b

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