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Thursday, January 23rd, 2025 4:01 AM

New Construction Serviceability

I have a new build house that’s showing unavailable in the billing system that I would like to get corrected. The lot I’m on was subdivided and the neighbor can order service but not me. Thanks!

Accepted Solution

Official Employee

 • 

1.6K Messages

5 months ago

 

user_cc9afy My team can look into your serviceability concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

Visitor

 • 

2 Messages

3 days ago

I am trying to get service at a new building. Bo in construction told me 4 weeks ago that we would have service in 2-4 weeks. No service and he won't call me back. This is so frustrating. My address is [Edited: "Personal Information"]. Is there anyone I can call? Frank [Edited: "Personal Information"]

(edited)

Official Employee

 • 

1.4K Messages

 

user_7l0wm9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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