Visitor
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10 Messages
Move gateway
I attempted to move my gateway to improve connectivity but when I moved the gateway to the new location my streaming service seemed to buffer (cut out). I reviewed the information available on the Xfinity website and it made it seem easy. Did I miss a step?
train_wreck
Contributor
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57 Messages
1 day ago
It sounds to me like the new location's coax connection isn't as good as the one in the previous location. If you move the gateway back to the first location, does buffering improve? One of the moderators on the board will probably reply to take the chat private, but the solution could potentially involve examining the coax layout of the house/apartment and making sure any unnecessary splitters are removed, ideally giving that location's outlet as direct a path back to the outside coax line as possible. Good luck!
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EG
Expert
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110.8K Messages
19 hours ago
@user_675df2
Is this via WiFi or a hardwired Ethernet connection ?
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EG
Expert
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110.8K Messages
18 hours ago
@user_675df2
OK, what do the modem's signal status values look like at the second location ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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