Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (44.4K)
Xfinity store appointment
How can I set up Xfinity store appointment in this app
Question
•
Xfinity App
Xfinity Stream on Roku stopped working TVAPP-00101
I have been using the Xfinity stream app on my Roku device for years without a problem. When I tried using it today, it says "This device can only access Xfinity Stream on your in-home Xfinity WiFi." Error TVAPP-00101. I've confirmed that the Roku box is using my home WiFi conn
Question
•
Xfinity Stream App
Official Solution
Closed
Xfinity charging for INSP
I just received an email from INSP that Xfinity is going to charge $10 for INSP even though INSP doesn’t charge Xfinity for their programming. I don’t want that to happen. Why would Xfinity do that?
Question
•
Channels and Programming
Official Solution
xfinity stream on roku broken
So here we are again, this app is broken. Last night the stream app just closes every time you open it on Roku! Remove the app, re-add it same behavior! Still broken today! This is unacceptable! We put up with months of sound getting out of sync and now this. You guys need to hire professional dev
Question
•
Xfinity Stream Website
Voicemail
When I don’t answer, the caller is transferred to my partner’s phone instead of my voicemail, and we don’t have a joined account. He’s with Verizon.
Question
•
Xfinity Mobile
Accepted Solution
Cloud DVR Stopped Working
CLOUD DVR (NOT set top box) stopped working. Started getting herky jerky during FF day before. Now ALL recorded programs on all (2) TVs with Xfi boxes get stuck early on and will just stop. I have restarted modem several times and this does NOT fix it. Xfinity Assistant says may be a signal issue bu
Question
•
X1
Service suspension
How long after making a payment once service has been temporarily suspended until my service is restored?
Question
•
Billing
Closed
Internet connection drops every day at 1AM
I have an Arris S33 modem which I activated on May 27, and have discovered a connectivity issue which may or may not have existed before. I'm mentioning this because I've only recently been staying up later than usual which is how I discovered the issue. My internet connection drops every day at
Question
•
Your Home Network
Apple TV third party app on xfinity TV
Apple TV app constantly buffers and freezes. No issues over wifi on other devices when using the Apple TV app. This only happens on our TV with the embedded app. We were watching an MLS game and it buffered so much it was 8 minutes behind the actual game but it happens with all shows. We have up and
Question
•
X1
Official Solution
update tv box needed?
Yesterday I went into On-Demand and there was a message: "In upcoming weeks 1 or more TV boxes in your home will no longer allow you to access Xfinity On-Demand packages. To continue access we're updating your TV to X1 with new equipment". Really? How many upcoming weeks? W
Question
•
Non-X1 Service
Network name gone, can’t connect to internet.
My internet was working fine, updated some games on PS5. Then I got disconnected and could no longer find my WiFi network name on any devices. Reset my router manually and through Xfinity app (multiple times) still nothing. I purchased my own comcast router, it’s not the one that came with Xfinity.
Question
•
Your Home Network
Error TVAPP-00380 with playback of DVR recording
DVR Playback on laptop failing on all recordings. I have recordings from several days. Either does not start or starts then stops with Attempting to Resume Error. Sometimes tries to repeat a small section. Ultimately get Attempting to Resume Error or TVAPP-00380 error. Internet sp
Question
•
Xfinity Stream Website
Reckless driving
Hello. I want to report a driver. I was going through the school zone at atoka elementary in atoka tn. I had one of the Xfinity vans tailgating me and I assume because I was going to slow even though the speed limit through the school zone was 15 mph. He proceeded to speed up and pass me during the
Question
•
Xfinity Mobile
Hp printer Mac adress issues
My hp printer keeps disconnecting wirelessly. Report shows need to add MAC address filtering may be enabled, where to do this
Question
•
Your Home Network
Xfinity streaming service requires login everytime I use it (Apple TV)
I just got the Ultimate Channel Package with Xfinity along with Gig internet and pay over 300 a month for this service. I have called customer support many times but they always tell me someone will get back to me but no one ever does, so I'm trying one more time before I just cancel. I have two
Question
•
Xfinity Stream Website
Xfinity Speed Throttling
I have been a customer of Xfinity/Comcast for almost 3 years since I bought my first house. Starting in March, I noticed that my internet speeds were not reaching my paid for speeds of 800Mbps Download and 25Mbps upload, but instead I was getting 80-90Mbps download and 25Mbps upload. I restarted my
Question
•
Your Home Network
Smart Light bulbs not working with Xfinity faster router box
I just got a new faster Xfinity router and my smart light bulbs that go with Alexa is not working with this new router everything else working except my tcl 65 inch tv buffers more an none of the other tv’s do that.
Question
•
Xfinity Stream Website
Internet cable to house cut
I live at [Edited: "Personal Information"] . My name is [Edited: "Personal Information"] and today my electric company cut the internet cable to my house because it was hanging low across the road blocking traffic. I have no TV or internet now and need a technician to come put in a new wire to my ho
Question
•
Customer Service
Still Being Billed, Now for two months, after cancelling my account due to a move to an area not serviced by Xfinity
So I now have a bill for 45 days worth of service, despite having cancelled my account on 9/6, effective 9/14. I should have a partial bill 9/1-9/14, but I now have two bills, one for 9/1-9/30 and a new bill for 10/1-10/31. Doesn't Xfinity cancel an account after being notified? I spoke to an agent
Question
•
Billing