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Live stream issues

Out of the blue, CNN live streaming is no longer available on my phone app. No changes have been made to my subscription. In fact, the cost of my subscription recently increased last month. This issue started today. Need this fixed asap

Question

 • Xfinity Stream App

53

3

0

Xb8

I want to be notified when the xb8 modem is available to order

Question

 • Customer Service

16

1

0

FX's The Old Man episode 3 is missing from On Demand

FX's The Old Man episode 3 is missing from On Demand. It has been loaded to Xfinity Stream.  Please work with the network to provide the missing content.

Question

 • On Demand

170

3

0

Xfinity Wi-Fi down, using AT&T iPhone hotspot Wi-Fi

When Xfinity goes down, which is fairly often, we use our iPhones as Wi-Fi routers (AT&T cellular) and everything is like normal. About the only issue is we can’t watch Astros baseball because Xfinity says it is not allowed - you have to use “your home Wi-Fi”. What can we use as “home Wi-F

Question

 • Your Home Network

15

0

An Arris device just connected to my home network?

What does this mean? I have an internet only plan and I just got this alert.

Question

 • Your Home Network

16

0

0

Audio constantly cutting out - Only on specific channels. NOT a local/wiring issue

Another constant issue with xfinity. Watching the Golf Channel. The audio feed is continuing to cut out. It even happens during commercials. 1. I have checked everything on my end, connections are all fine.2. I am not having the same issue with most other channels3. I have powered down everything,

Question

 • X1

101

5

Ping spikes and packet loss

I'm trying to diagnose why my ethernet connection is receiving packet loss and large ping spikes every 30 minutes or so. When playing games or using voip I'll lose connection for about 5-10 seconds. This is starting to get frustrating and I've done every recommended remedy to no avail. This is defin

Question

 • Your Home Network

38

3

0

Wireless

Is there a Wireless cable box available?

Question

 • X1

93

1

0

Why won’t my router recognize my Solaredge inverter through an Ethernet connection?

I have run a cat5 Ethernet cable between my Xfinity router and my Solaredge inverter and opened my port #1 forwarding. There is no indication of communication between the two. Is there a way to enter the MAC address of the inverter into the device list?

Question

 • Your Home Network

38

4

0

download speed significantly different between between 2 different devices connecting to the same gateway location

I have a 2 month old iPhone 13 which registers a speed around 550mbps or faster at one distance from the gateway. I have a 7-10 year old PC at the same location that connects to the same gateway with ~45 mbps. Why are these two results so different? Is it obvious that it might be due to respective a

Question

 • Your Home Network

20

1

0

xfinity stream on Apple TV device

The new Xfinity Stream app on the Apple TV device is seriously flawed. In order to watch live TV, the Apple TV device must be connected through Xfinity wi-fi. This makes no sense if you are at a different location other than home. The app works fine anywhere on mobile devices. So why can't it work o

Question

 • Xfinity Stream Website

10

0

0

bad customer service

Every time I have an issue with either my cable or my internet, I cringe. I postpone calling , I do everything but call, text or email because I think that the Xfinity has the worst customer service I have ever experienced. going on day 5 with no TV .  one rep  actually was rude to me, so

Question

 • Customer Service

49

3

0

Can’t access account

When I try to log into my account I get a message that I’m logged in but my account details cannot be accessed. How do I get past this?

Question

 • Sign-In and Account Management

11

1

0

Disney +

I can not get into Disney +. It tells me I need to update my equipment but my equipment is new and it’s the only app or channel I can’t access. It doesn’t even let me get into the app and if I click no thanks to new equipment- it kicks me out. Can someone help please??? Stephanie  [Edited:

Question

 • On Demand

12

1

0

Cloud DVR versus Physical DVR

Possibly it's because I've been a software engineer for 40+ years, but I'm confused. I recently took the X1 Koolaid, moving from a Non-X1 DVR to the XG1v4 which came with the addition of the Cloud. The joke is that the way our account was setup, using the Beta Stream app, we already had Cloud record

Question

 • X1

179

6

Trouble Joining Xfinity Rewards

What would make my account not eligible for xfinity rewards? Based on the list of things on the xfinity site that would make an account ineligible my account should be eligible and I am the primary owner of my account. So not sure why it keeps saying my account is not eligible 🤷🏽‍♀️

Question

 • Customer Service

14

1

0

I have an email administrator with appsuite. It’s a personal email address

Administrator was not given permission to look at all my emails. It is not a business email account

Question

 • Email

24

1

0

Phone number for management help in customer service.

I need to bypass the typical route for actually talking with someone who might care about true customer service. I have called to get the new XB8 modem 5 times and last conversation with a service representative I was told because of all my FAILED attempts to get a new modem that for sure it would s

Question

 • Customer Service

23

1

0

Xfinity Stream app

My xfinity stream app is not working. I’ve tried everything

Question

 • Xfinity Stream App

12

0

0

Stream app not working

My xfinity stream app is not working. Nothing I’ve tried works

Question

 • Xfinity Stream App

4

0

0

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