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Mobile Billing Issue

I upgraded my phone early, sent my old phone back, and it was accepted/the upgrade was approved. However, my next mobile bill, which is scheduled to process next week, has not reflected this, and is charging me $200. I would like to have the erroneous charges removed from my bill before it goes thro

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Hanging wire in my backyard

Hi. I have xfinity wire hanging in my backyard for PAST 2 MONTHS and I have made multiple call attempts but no one has came to fix it. It's a trip hazard for my son and has made the backyard unusable for us. I have also sent a direct message today about the same. PLEASE SEND SOMEONE TO FIX IT. PLEAS

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Biggest mistake of my life

Switching to Xfinity mobile was the biggest mistake of my life they lied to me about the cost I’m not paying more than I did at Verizon and Verizon doesn’t slow down your data usage after a certain amount of gigabytes my phone calls are terrible they keep cutting out my text messages keep sending as

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Channel 1262 says I need to subscribe

I am an Xfinity customer with a 185 channel plan. Channel 1262 Colorado Rockies it’s supposed to be part of my plan. When I select, it says I need a subscription? Why

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Billing problem, not receiving offered promotion

I'm looking for assistance resolving a billing problem. I was provided info in Nov 2023 that convinced me to transfer my mobile service to xfinity. The promotion I was offered has still not been applied to my bill and I have been told numerous stories as to why I have not received it.  1. I se

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billing issue - device fee

I have been getting charged device fee on a phone that was supposed to be free with a contract. I have tried chatting 3-4 times and called and talked to an agent over the phone all who have reasured me over and over that I will get this refund but I have not. I am disappointed. Does anyone have an e

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Accepted Solution

Closed

Xi6 box question

I love how responsive this box is to remote control commands, and the fact that it can do Dolby Vision is definately an upgrade too. My set up has an XG1V4  (DVR) 4k box and the Xi6 box. My questions are: 1) Why is the Xi6 box behind the other box by about 15 seconds,(this is separate fr

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Why is it impossible to talk to a live agent?

Every time I try and get my slow internet resolved I get put in contact with a both, who after asking a few questions disconnects from me and I have to start over. This happens both over the phone and over text. Has anyone had any luck getting them to respond and resolve your issue?

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53

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Collections notice?

Just received this text: Welcome! You will now receive texts from Credit Management, a Debt Collector on behalf of Comcast Cable#OfMsgsVariesMsg&DataRatesMayApply Info: https://s-url.pro/rk2mTL844-745-6612To optout reply STOP Reached out to billing support and they couldn’t find anything that w

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Modem Recommendation

I recently switched to Comcast after almost 15 years with Fios. We have an extensive MoCA set up, which I would like to continue to use. I tried using my existing Fios g1100 router by connecting it to the Arris T25 Surfboard with no luck.  It works fine as a wired/wireless router, but doesn't

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Free camera not free

Has anyone been successful removing the fraudulent charge of 2.50 each months for 24 months for the rewards camera that was labeled as free?

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132

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Mobile bill charged after I canceled service

I cancelled my xfinity mobile service the day the billing cycle ended and I woke today to a charge for xfinity mobile. Kind of a dirty move to get one last bit of cash.

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Happy Customer

I would really like to thank Happiness for her perseverance in resolving my issue. She was attentive and listened to my concerns. Happiness you are God sent, thanks you for your compassion and empathy in resolving my issue! You have made my experience pleasurable and you have kept me as a customer,

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Accepted Solution

Channels Freezing

I have experienced this over and over again in the past 30 days. The picture freezes for about 30-60 seconds and then starts back up. This happens on multiple occasions and channels. Sometimes it just gets a picture distorted instead of freezing. Why is this happening and is anyone else experiencing

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122

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Texts don't send

I switched to Xfinity mobile service about 2 months ago and I have to restart my phone three four times a day because my text failed to send. I called Xfinity and was told I couldn't speak to an agent until I worked with their Mobile Assistant so I wasted time with that only to be told the Mobile A

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Awful service and no resolution

Same freezing screen problem, new equipment, multiple service calls, will be canceling service. Customer service is a disaster. This has been going on for almost a year.

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unable to access email with third-party tool overseas

Hello, I am currently overseas and I am unable to use Outlook to receive emails via IMAP unless I use a VPN connection. If I don't use a VPN I am being asked to enter my password and the connection does not work. Seems to be some kind of filtering on the Xfinity/Comcast server. My mail setup is corr

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My secondary TV box has forgotten how to pause and rewind

Hi, my PX032ANI TV box has forgotten how to pause and rewind while watching live TV. When I try, I'm getting a "this set-top box doesn't support it" error message.  I was thinking this was an erroneous message (since I used to be able to pause and rewind), so I rebooted both boxes...but that h

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ticket question - [edited]

Hi, This is user_25hc1q [edited for private information] and I want to follow up on my ticket status [ticket numbr.] Thanks

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New construction help

I have worked to activate my address in your system. Now how can I get help getting service. This has been completely frustrating because I can’t speak to anyone. I need a direct number for the team who activates new construction service.

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