Researched the port 25 issue, and called 1-888-565-4329 as suggested by @XfinityCSAEmail , spent hours on the phone and was transferred to different department. But still nobody knows what to do. Since this is not unique situation, why cann't Xfinity setup a standard process so their customer servic

I would like to add my spouses name to our xfinity account

The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.

I am unable to set up a port forward to a device that is connected by an ethernet cable.    The XFinity application only shows devices connected by wi-fi.   I saw there were several other people posting similar problems but didn't see your solutions to them.     T

My initial desire was to set up a port forward to one of my internal servers. I did this just months ago to a different internal server. To my total surprise the ability to do so has been removed from the options when browsing to the gateway's management page and going to http://10.0.0.1/port_forwar

I have a new Xfinity modem that is not registering devices properly. It's showing devices as (Offline Devices) when they are clearly online. I need to setup port forwarding on some of these devices but am not able to since the modem thinks they are offline. How do I get the modem to understand t

My internet connection is working fine. However, when I log into the Xfinity App, I do not see my Gateway, nor any Devices. This is a huge issue since the Xfi website has been decommissioned, and even logging into my router's admin portal via 10.0.0.1 does not allow me to change any settings - al

These never come through, can you please whitelist [Edited: "Personal Information"]?

Hi! I placed an order for new service, however, I did not receive an order number or a confirmation email. I just want to make sure the order actually went through. Any help would be greatly appreciated. Thanks in advance!

For months now, I have been struggling with slow and choppy wifi after "upgrading" to the Motorola MB8611. I logged into the modem this evening to see a series's of MDD message timeout errors all down the page. Can a tech come out and take a look at the wires? I have unplugged and reset my modem a m

Hello! I have seen a few helpful posts here where people have been able to downgrade their current service and figured I would post here to see if I could get some help! I believe I currently have the 800mbps superfast plan, I originally went with this because I got a deal for a lower price my firs

Not sure what the issue is, but I've lost a work day for seemingly no reason. I just want to know what's happening.

I am a current Xfinity customer with Home Security on my account since 2018. Beginning in 2020 we began to experience a slow decline in accessibility to associated services. Initially, connection lost via internet. A technician visited my home for service. He advised that due to Covid restrictions,

Hi Team, Over the course of last 2 months, I have called the support of Xfinity internet and Mobile several times to confirm that I will be eligible for discount on internet bill once I get my mobile bundled with internet plan. Thus I went ahead and got two mobile connections. And it's been 1.5 mo

Is there away to increase the volume output for Bluetooth Headphones ? I’m hearing impaired.

On 08-Mar I called support to schedule a request to bury the xfinity line in backyard because it interferes with a construction project. I wasn't given a work-order for a technician visit, but was given a ticket tracking my request (ecm0000650646). I was told that someone would reach out in 24-48 h

I was just approved for the Lifeline benefit of $9.25 per month and I am already receiving the ACP benefit of $30 a month (through xfinity). I chatted with customer service and was told I can only have one. But that is not correct. The affordable connectivity.gov website states “You can apply your L

Is there a link for live chat with agent

​An account was opened up with the same name as mine in a state I have never resided in. Comcast/xfinity turned that account over to collections. For the past few years I get a letter from a collection agency (a different one each year) trying to collect on that account. I call Comcast/xfinity and g

I was told when ordering new Mobile Phones that I could switch my Xfinity Internet and TV services to another carrier if I found something that better fits my needs and it would have no affect on my Mobile Services. I remember at one time there was a $25 fee per line change if you didn't have Xfinit