"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting a refund, and cancelling all Xfinity products that I currently have. The amount of time that it has taken me to just get in touch with a live agent is deplorable. Xfinity/Comcast was once one of the only TV and internet providers but times have changed and in order to keep their current clients and attract new clients they engage in deceitful advertising schemes like this one. If you reached out to Xfinity about a current issue with your plan and you were offered an ipad with a one time shipping and activation fee of around $55 please let me know. This "free ipad" was part of a current promotion they had going on which helped lower my Xfinity internet. It did indeed lower my internet but then I was hit with a separate charge for a $499 ipad and it now says i owe installments. This will be a class action lawsuit as I have already spoke to an attorney. If you google this scam it has happened to many people and it should not continue. [Edited: "Solicitation"] Thank you!

Colby

Responses

jpmc44

New Poster

•

3 Messages

9 days ago

Just realized I too was scammed. Either I could reduce my service to $176 a month or $140 with a free iPad. I explained I didn’t need an iPad but was assured this was their best deal. Then I find out there’s shipping and activation fees. Today I learn I’m now signed up for a $60 a month phone/data line. Never told that was part of the FREE iPad deal.

XfinityWilliam

Official Employee

•

1.1K Messages

jpmcclane

Thank you for reaching out to us. I understand how frustrating it can be to feel misled about a promotion. Let's get this sorted out for you. 😊

Addressing Your Billing and Plan Concerns

We appreciate your loyalty as an Xfinity customer, and we want to ensure you're on the plan you agreed to. Here are the steps we can take:

Review Your Account: I'll review your account to confirm the details of the promotion and the charges associated with the iPad deal.

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

jpmc44

New Poster

•

3 Messages

I was the third person through the door at 10 am when your Auburn WA store opened. Waited 20 minutes for a representative. Still don’t know what the one employee does who stood in the lobby and did nothing the entire time I was there. Caesar Delgado was very helpful and accepted the iPad and cancelled the data/phone plan with a refund. There seems to be a huge disconnect between your Chat service and your store. I was told on Chat there was a shipping and activation fee but never told about the data fee. Caesar said he had never heard of this promotion and said shipping is always free. So far I have see no fees on my bill for shipping and activation. Except for Caesar, my experience with Xfinity was terrible. I also filed a consumer protection complaint with the Washington AG’s Office.

7 days ago

EG

Expert

•

109.6K Messages

8 days ago

The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityJorge

Official Employee

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2K Messages

8 days ago

user_hw6ynk Thank you so much for using our Forums and for contact us reagarding your recent experiance with the ipad. Our team is here to lok into this to see how we can make this right. Please send us a DM with your name and address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

user_la79u3

3 Messages

7 days ago

This happened to me too! I its been an uphill battle, still unresolved. Please add me to your lawsuit.

user_la79u3

3 Messages

7 days ago

This happened to me too. It's been an uphill battle and is still not resolved. Please add me to your lawsuit.

Customer Service

user_hw6ynk

"Free" Ipad scam

jpmc44

XfinityWilliam

Addressing Your Billing and Plan Concerns

jpmc44

EG

XfinityJorge

user_la79u3

user_la79u3

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