1 Message
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting a refund, and cancelling all Xfinity products that I currently have. The amount of time that it has taken me to just get in touch with a live agent is deplorable. Xfinity/Comcast was once one of the only TV and internet providers but times have changed and in order to keep their current clients and attract new clients they engage in deceitful advertising schemes like this one. If you reached out to Xfinity about a current issue with your plan and you were offered an ipad with a one time shipping and activation fee of around $55 please let me know. This "free ipad" was part of a current promotion they had going on which helped lower my Xfinity internet. It did indeed lower my internet but then I was hit with a separate charge for a $499 ipad and it now says i owe installments. This will be a class action lawsuit as I have already spoke to an attorney. If you google this scam it has happened to many people and it should not continue. [Edited: "Solicitation"] Thank you!
Colby
jpmc44
New Poster
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3 Messages
5 months ago
Just realized I too was scammed. Either I could reduce my service to $176 a month or $140 with a free iPad. I explained I didn’t need an iPad but was assured this was their best deal. Then I find out there’s shipping and activation fees. Today I learn I’m now signed up for a $60 a month phone/data line. Never told that was part of the FREE iPad deal.
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EG
Expert
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112.8K Messages
5 months ago
The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.4K Messages
5 months ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_la79u3
3 Messages
5 months ago
This happened to me too! I its been an uphill battle, still unresolved. [Edited: "Solicitation"]
(edited)
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user_oaacym
Visitor
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2 Messages
3 months ago
I too fell for this scam. I spoke with an agent via chat. He offered to lower my bill to $180 and send me an iPad which $30 of the $180 would go to pay for the iPad. I have printed out the entire conversation and filing a small claims suit against Comcast.
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user_r0fvzf
Visitor
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1 Message
3 months ago
Just happened when I was trying to get the missing cord for a Xumo box. How is Xfinity allowing this to hsppen
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user_h4aoss
Visitor
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1 Message
3 months ago
I tried to lower my bill and just got offered a free iPad and monthly charges lowered in $70 dollars. Too good to be true and then he said that he would need my social number. I hung up and googled Xfinity iPad scam and boom! Ugg I still need to lower my bill and I was on the phone for almost 30 minutes when I hung up!
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user_bhw29x
Visitor
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1 Message
2 months ago
They just tried this on me. Even when I questioned them about the $499 payment people are claiming to see, the person denied it. If so, and others can prove they were indeed charged that amount, this is outright deceitful and unlawful.
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user_wv5v7s
Visitor
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1 Message
2 months ago
Exact same thing happened to me. Genuinely disgusting practice from xfinity, I'm cancelling all services asap. Loyal customer for almost a decade and they just straight up scam you
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user_boebp3
Visitor
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1 Message
2 months ago
This was tried on me but I did not go through with the free iPad offer as I quickly looked at “iPad Sam Xfinity” and this thread showed up. This is a very decitful way of generating income. It is generating ill will for Xfinity.
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user_onewaytrippe
Visitor
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1 Message
2 months ago
I signed into my account to look for an outage, and got a message saying I was eligible to get a new modem/router to swap out with my current one to maximize my service. I jumped onto chat to confirm this was all I had to do, and next thing I know I'm getting offered a "free" ipad AND a better internet plan just because I'm such a loyal customer. I said no, and that I wanted my plan unchanged, but now I'm scared they have somehow sabotaged my account simply by swapping out old equipment. This sucks, and I can't cancel my service because Xfinity is the only game in town. How is this not fraud?
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user_qk6gve
Visitor
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1 Message
1 month ago
I too have a “Free “iPad with a one time payment of $50. And now have an additional $40 charge each month for the iPad. I have talked with agents about 10 times, plus one management person and I have yet to get a resolution of any kind
[REMOVED: PERSONAL INFORMATION]
(edited)
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user_3wlznj
Visitor
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1 Message
28 days ago
Happened to me today.
Here is the text of the chat with "Harsha"
[Edited: "Personal Information"]
(edited)
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adik_chick
Visitor
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4 Messages
28 days ago
It happened to me to. I was just asking to cancel a Home Phone Line and these agents were giving me bunch of loyalty promotions to lower down my monthly costs. I found out they have removed my add-ons and will tell you to add it again under another promotion. I had talked to 3 agents and they offered me 3 different promotions and this last one ending up scamming me with free ipad just pay a one time fee of $50. I already sent a message to Xfinity Support under this Forum and have to see it will get resolved.
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