Regular Visitor
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6 Messages
XG1v4-A Cable TV box failed, I JUST WANT TO EXCHANGE!
Xfinity makes even the simplest issue time consuming and frustrating. I am a technical person, worked for the largest network companies in the world for 40 years, tried all the trouble shooting steps before launching online support, did the steps again because they make you. I KNOW the box is bad. I rent two boxes, swapped them, and confirmed one no longer works and the box that works is working fine in the location the bad box was not. How hard can it be to drop a working box off, I'd even drive to the nearest Xfinity store to make the change but they rarely have the XG1v4-A in stock.
XfinityThomasB
Official Employee
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2.1K Messages
12 hours ago
Howdy GRHolland, the XG1v4 is a pretty common box, that is just our 4K DVR. You had already gone down to the store to try and swap the unit? You would lose the content stored on the internal HD when you would swap, just as a heads-up.
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