Visitor
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1 Message
My email was hacked
I need help as my email was hacked and I am no longer receiving emails even after resetting my password and adding multi-factor authentication
Visitor
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1 Message
I need help as my email was hacked and I am no longer receiving emails even after resetting my password and adding multi-factor authentication
XfinityRichard
Official Employee
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2.3K Messages
1 month ago
Hi there, @user_adw8wb I'm sorry to hear that your email was hacked. You would need to contact our customer service and ask to be transferred to our Customer Security Assurance team, so that team can assist you further.-Richard
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Koookie
New Poster
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4 Messages
1 month ago
This happened to me too! Within the last few days. The hackers set up a rule in the email settings to forward all email received to a different email address. Change your account password and delete that rule they set up.
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Again
Expert
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32.3K Messages
1 month ago
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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