Visitor
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1 Message
Loyalty Discount
Hello, I received an email stating that I would be receiving a loyalty discount; however, I don't see that it was applied to my upcoming billing cycle. I called customer service, and although they've been trying to assist for over an hour, they insisted that my email was not legitimate. That said, every link in the email directs me to the official Xfinity site, which leads me to believe the email is legitimate. The email address that they told me over the phone matches the email that I received. I’d really appreciate help in resolving this. According to the message, my introductory promotion ends on July 14th, and the monthly loyalty discount should apply for the next 12 months. Thanks.
XfinityMarshante
Official Employee
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248 Messages
10 hours ago
Hello @user_zrlo8a, Thank you for taking the time out of your day to leave a post. I hope your week is off to a great start. We would be glad to look into this email you receive to see if it is accurate. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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