I have the same issue. Sometimes just refreshing the page allows it to load. My best solution has been to turn ON my adblocker. If necessary turn it off when the site loads.
mikebox121 Hello, are you still having issues with xfinity pc streaming?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_v2wrxb there currently isn't an ETA for the Xfinity Stream Portal issue, but did want to assure you that our engineer team is aware and working to get this resolved as quickly as possible. There is an open ticket I've been watching over the past few days. The work around provided until the stream website is fixed, is to download the Xfinity Stream App to a mobile device or tablet. Sorry for the inconvenience, but wanted to pass along the Xfinity Stream App work around.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_heavps thank you for creating a post over Xfinity Forums. There is a known issue with the www.xfinity.com/stream portal our engineer team is aware and working to get this resolved as quickly as possible. There is an open ticket since 7/14, and I've been checking for updates over the past few days. The work around provided until the stream website is fixed, is to download the Xfinity Stream App to a mobile device or tablet. Sorry for the inconvenience, but wanted to pass along the Xfinity Stream App work around.
I'm unable to watch anything on Xfinity as it is stuck in spooling on the Xfinity Stream screen on my PC. When I manage to get to the stream page, whether it is movies or networks, and I click to play, I encounter the same problem: either the stream spools or the action is simply cancelled.
I have been having this same problem for almost 3 weeks! I can't watch TV on the little screen on my phone. This is definitely unacceptable. It is hard to imagine why it can take so long to fix something they created. Telling to just download the app on a mobile device is just ignoring the urgency of a real fix. I have also tried mozilla, chrome and duckduckgo to no avail.
Hi there and welcome to Comcast @4299515 . Thank you so much for taking the time and reaching out to us here on our forums page. You are in the the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityRoberto I don't know what you are talking about, there's no way for me to direct message anyone. Your advice is outdated, apparently. Do you not know about the website redesign?
Same here. I mean it always takes forever to load (worst website out there), but this is ridiculous. It’s been like this all week—endless purple “loading” screen.
Wow. Okay so today it finally let me log in, but the website still isn’t fully functional (not that it ever was). Apparently they’ve been updating their website and just lied to everyone—as online streaming was clearly INTENTIONALLY down—wasting countless hours of people’s time and charging them for a service they couldn’t access. The website looks different, so it’s obvious this is what they were doing, but not much on it actually works (like if you select “watch now” or anything else, nothing happens). Xfinity is begging for class action I swear.
I've been having same problem for days - I din't realize others were also having this problem for weeks - [Edited: "Language"] - Xfinity charges a fortune - there should be no problems. When is going to be fixed?
We appreciate you letting us know you've been experiencing something similar user_n4wb49. Rest assured this is something our engineers with our Xfinity Stream team are aware of, and are actively working to get this patched up as soon as possible 👍 There's no timetable for the fix at this time, but you should still be able to access Xfinity stream through our dedicated TV or phone app until it is. Thank you again for your feedback!
I am having the same problem! The only thing that makes me feel better is knowing that it is not just me, so I am not necessarily really "forbidden", even though the outage sites say the server is saying that. I only get a purple screen when I try to watch something. With my Adblock Origin and Ghostery turned off, I can get into the streaming website and see my favorite channels. But when I click on a program I want to load, it's this purple screen again. This is the first time I have noticed this problem. My TV works fine, but I can't stream on my desktop PC. It's very frustrating!
@pleaseandthankyou Okay, so the only thing that is working is that I am able to watch prerecorded videos in my DVR area. So try recording whatever program you want to see.
pleaseandthankyou Thank you for your patience, our engineering team has been working on this issue. You might try using safe browsing, on incognito mode for your web browser.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Xfinity: Your Xfinity Steam Webpage is not working; it is never leaves the blue-purple, synchronous flashing three-dots splash screen. And, it has been out of order for at least four days, and not the first time either. How about devoting some serious coders to work out whatever the problem is and let customers return to using what we have paid for. How about it?
Thanks for reaching out to us, we do apologize for any inconvenience you're having, have you tried clearing your cache sheets and cookies on your device
also are you able to use the Xfinity streaming app on a mobile device to view your TV services?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
No, the question is most definitely not answered nor has this persistent problem been solved. To recap: The Xfinity Stream Website has been unavailable for days, both from Firefox, Edge, and Chrome, on two different computers (I tried using my workstation and Dell laptop) and several Android phones. This problem is not due to cache or app; it is a problem with the Xfinity Stream Webpage. What's the deal?
There is a known issue with there being issues with the Xfinity stream portal https://www.xfinity.com/stream/ that our technicians and engineers are working on to resolve.
So the workaround currently is the use the Xfinity streaming app on a mobile device
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am having the same issues and have followed all the troubleshooting requirements and still no resolutions! Xfinity Support please advise an up to date response as to what is happening!
@user_36e1as A similar problem occurred with the Xfinity Stream webpage a few years ago, and was identified as a coding issue in the webpage program. (See XfinityOrlandoM's response above.) At that time, it took Xfinity several days to fix it after this community kept posting that it was their problem and not the users'. I find it extraordinary that Xfinity, who thinks of itself as a major player in digital communications, is so inept as to let this type of problem repeatedly manifest itself, but then again, I am constantly surprised by Xfinity (and not in a good way).
@user_36e1as We are seeing customers report that they now have access. Are you able to stream at this time?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thursday, August 14, 2025: I am now able to connect and use Xfinity Stream's webpage. Nothing changed on my end. No idea what may have changed on Xfinity's end.
@agentLXXXVI. I'm glad to hear the issue is resolved. If you need anything else, don't hesitate to create a new public submission. Have a great day!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
mikebox121
Contributor
•
37 Messages
2 months ago
I have the same issue. Sometimes just refreshing the page allows it to load. My best solution has been to turn ON my adblocker. If necessary turn it off when the site loads.
2
user_v2wrxb
Visitor
•
11 Messages
2 months ago
When will this be fixed?
1
XfinityJustinC
Official Employee
•
1.7K Messages
2 months ago
Hello, @user_heavps thank you for creating a post over Xfinity Forums. There is a known issue with the www.xfinity.com/stream portal our engineer team is aware and working to get this resolved as quickly as possible. There is an open ticket since 7/14, and I've been checking for updates over the past few days. The work around provided until the stream website is fixed, is to download the Xfinity Stream App to a mobile device or tablet. Sorry for the inconvenience, but wanted to pass along the Xfinity Stream App work around.
0
0
4299515
Frequent Visitor
•
12 Messages
2 months ago
No ETA on the portal issue?!?
I'm unable to watch anything on Xfinity as it is stuck in spooling on the Xfinity Stream screen on my PC. When I manage to get to the stream page, whether it is movies or networks, and I click to play, I encounter the same problem: either the stream spools or the action is simply cancelled.
6
user_05t6i9
8 Messages
2 months ago
Same here. I mean it always takes forever to load (worst website out there), but this is ridiculous. It’s been like this all week—endless purple “loading” screen.
2
user_n4wb49
Visitor
•
1 Message
2 months ago
I've been having same problem for days - I din't realize others were also having this problem for weeks - [Edited: "Language"] - Xfinity charges a fortune - there should be no problems. When is going to be fixed?
(edited)
1
0
pleaseandthankyou
Visitor
•
3 Messages
2 months ago
I am having the same problem! The only thing that makes me feel better is knowing that it is not just me, so I am not necessarily really "forbidden", even though the outage sites say the server is saying that. I only get a purple screen when I try to watch something. With my Adblock Origin and Ghostery turned off, I can get into the streaming website and see my favorite channels. But when I click on a program I want to load, it's this purple screen again. This is the first time I have noticed this problem. My TV works fine, but I can't stream on my desktop PC. It's very frustrating!
2
agentLXXXVI
Contributor
•
45 Messages
1 month ago
Xfinity: Your Xfinity Steam Webpage is not working; it is never leaves the blue-purple, synchronous flashing three-dots splash screen. And, it has been out of order for at least four days, and not the first time either. How about devoting some serious coders to work out whatever the problem is and let customers return to using what we have paid for. How about it?
3
0
user_36e1as
Visitor
•
1 Message
1 month ago
I am having the same issues and have followed all the troubleshooting requirements and still no resolutions!
Xfinity Support please advise an up to date response as to what is happening!
2
0
agentLXXXVI
Contributor
•
45 Messages
1 month ago
Thursday, August 14, 2025: I am now able to connect and use Xfinity Stream's webpage. Nothing changed on my end. No idea what may have changed on Xfinity's end.
1
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