@user_g66ory I'm sorry to hear you're looking to cancel your services with us. Is there a particular reason as to why you'd like to disconnect your account? Is there anything I can do to help change your minde?
@user_g66ory I apologize for the negative experience you've had, so far. I would love the opportunity to turn your things around. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We did respond to your message — we’re still here with you! Just a heads-up that this our messaging platform is not a live one-on-one chat, so there may be some short delays while we assist others, type our replies, and review the conversation.
We really appreciate your patience, and we’re here every step of the way. If you'd like to continue, just respond to our last message and we’ll jump back in to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaul
Official Employee
•
2.1K Messages
20 hours ago
@user_g66ory I'm sorry to hear you're looking to cancel your services with us. Is there a particular reason as to why you'd like to disconnect your account? Is there anything I can do to help change your minde?
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