Billing

Hello there! We can double-check your billing more in detail if you would like. Sometimes, if the change is too close to your billing cycle end you would not see the change until your next statement is available. 

And congrats! Hope you are enjoying your new mobile service with Xfinity Mobile! You can use the Xfinity app for all your services including troubleshooting and billing. Check it out here or download using the QR code here: https://www.xfinity.com/support/articles/using-xfinity-app

To check here, send us a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

[Edit: added instructions for direct message]