1 Message
How to I leave a review?
A long time xfinity customer, I’m a senior who recently switched to the xumo streaming package to save money. It is turning out to be a nightmare My family set the new contraption up for me, but it had glitches. For days, there has been one hurdle after another. Hours on the ‘’chat’ didn’t solve the issues. (I was told to disconnect items, plug it back into another port, restart, and a myriad of other instructions, including going to another link). After all that didn’t work, a service call was set up; a rep came out and everything seemed to work fine. Now, a day later, the second tv won’t turn on though the xumo box does. This is overwhelming. How do I get to speak directly to a rep without going through this all over again?
XfinityKassie
Official Employee
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2K Messages
7 months ago
@user_14b236 Hello there! Thank you for reaching out to our Xfinity Forums Team and bringing your experience to our attention. I can see how this would be a frustrating experience, and would love to help you to get the issued ironed out. To begin, can you please send a Direct Message with your name and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Again
Expert
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32.3K Messages
6 months ago
Moved to Customer Service from Xfinity Compliments.
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user_6i5cnu
2 Messages
5 months ago
[Edited: "Inflammatory"].
Modem works great, as long as you're not streaming anything.
If I try streaming Newsmax, RAV, or any other conservative site, it streams for eight minutes and then loses signal and resets in about three minutes.
Amazingly, it will stream YouTube interruption free.
Wonder what's up with that?
I probably will try Earthlink or Frontier once I get shed of this loser.
(edited)
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user_ufyepz
1 Message
5 months ago
Firstly let me apart by saying goodbye All of xfinity employees in customer service [Edited: "Language"] and seriously need be retrained or replaced. Over and over again and again im constantly dealing with [Edited: "Inflammatory"] who cant communicate clearly, change account info without permission, apps fail, on line websites fail, automated service fails and refuses allowance of a human being ever!!! Go to transfer service as an address change/move. To find out at new address that is put in as a new account and install. Given a $200 install fee, and signed up for most expensive internet package without consent. A year later and still trying to fix it. Secondly the [Edited: "Language"] app that never works. Ask for extension, no confirm #. Call, no confirm number. Have that [Edited: "Inflammatory"] change vital onfo on account, lie, run around or [Edited: "Language"] employess that [Edited: "Inflammatory"]. Yeah i said it! [Edited: "Language"] is wrong with this company?! So leaving and going elsewhere. [Edited: "Solicitation"] If xfinity dont care aboit its customers, then it can lose them all. Worst service ever!!!!!!! [Edited: "All Caps"]
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thompson9812
Frequent Visitor
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6 Messages
5 months ago
I have read that the xumo streaming box is horrible in every way. I just got one due to the rewards I accumulated over a long period of time from xfinity. That is the only reason I got one. I don’t even want to hook it up due to such bad reviews for this box. If it is as bad as people say why should I hook it up anyway? I already have a Roku streaming stick and an Amazon streaming stick as well. So why should I even connect my “free” xumo streaming box?
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user_z881rm
2 Messages
5 months ago
Hi, Is there an email or contact that I could contact to provide useful suggestion about the Xfinity online TV experience. I have tested software for bugs and usability and think I could provide some valuable feedback that would help improve the user experience.
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user_ok7nt5
1 Message
5 months ago
It is very sad that Xfinity tells you that your equipment is bad when they are really having an outage in our area Denver Co 80216. Why just not tell the truth...very sad....
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user_il08pd
1 Message
5 months ago
Horrible customer service. Bill constantly going up and no one can explain why. Customer service can't explain their own billing cycle. Returned my equipment was told many many times that I still have the equipment. Trying to pay my bill and the balance still isn't correct. Don't waste your time with this company.
I have spoken to many supervisors and customer service reps rude. They don't read the notes on your account about your concerns you have to explain yourself over and over again.
Send codes to your email or cell phone like someone else going to call to discuss my account.
Will never use this service again.
If and when I get a correct bill I might pay it. Xfinity should be paying me for my time and energy that I have wasted to try and get this issue resolved.
Thieves
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user_w9bfns
Visitor
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1 Message
3 months ago
Deceptive customer service. Xfinity used my debit card to order me a cell phone that I never requested. I been trying to cancel mobile service. Xfinity lied to me saying they never received phone. Ups confirmed phone was shipped.
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user_cy3eaw
Visitor
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1 Message
2 months ago
Xfinity is the worst company ever. The service rarely works and getting service or support is a joke. I tried cancelling this service, but surprisingly they didn't cancel it. I walked into a store, dropped off my equipment and told the store person to cancel my service. I was then billed and charged $250 for services I didn't receive. I was on the phone with their terrible customer "service" line for hours only to find out they will not refund my money. Great business idea, charge people for services they don't get and then keep the money. Nobody should do business with Xfinity or the other companies. I want my money back!!!
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user_uyu1zs
Visitor
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1 Message
2 months ago
Worst customer service ever. I'm being charged monthly for equipment that I didn't order and can't seem to get an address to return it to. I had to go through all the live chat [Edited: Language] 'pick your canned response options' before it would get me to a live chat agent. However, SHRUTI (the agent) [Edited: "Inflammatory"] because it took 5 minutes (and multiple requests of "Please answer my question") for her to provide the answer for where to return the equipment with 'Google it'. My other ask was how to reduce my over $200/month service to something more reasonable like the Xfinity NOW service at $45/month. Her response was that she was working on a refund??? Then she asked me how my day was going. I asked her to answer my questions first. Then about 10 minutes of nothing she posted this " :) " That's when I said I'm out. I just [Edited: Language]' want an answer! Reduce my bill, give me a qualified customer service agent to talk to and an address to return my equipment to!! OH, and I Googled the nearest store... yeah, 20 miles away and I have to book an appointment. Wow, that's going to be fun. [Edited: "Inflammatory"] Fortunately, our city is installing municipal fiber optics. [Edited: "Inflammatory"]
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user_o5hqg5
Visitor
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1 Message
2 months ago
Absolutely the worst customer service I have ever experienced in any industry
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user_2pmo9g
Visitor
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2 Messages
2 months ago
The worst experience ever, worst customer service and worst internet service on top of that now after I paid for my service, service was paused for no reason and nobody can’t help fixed the issue, they even send a technician to checkout the cables, he changed the box and help me setup and everything looks good on my end but still service it’s paused and they don’t wanna give me a refund, I like this since Saturday and today it’s Wednesday smh
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user_9emhgz
Visitor
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1 Message
1 month ago
Xfinity Business is horrible. I work for a business in Greenfield, Indiana, and it goes out constantly. Of course, I have my reliable T-Mobile hotspot I can use. Love T-Mobile. Xfinity is out doing supposed repairs in Greenfield today and yesterday. They do this every so often, saying "They are improving the service." When will we see improvement? Very unprofessional for a large company like this to have ongoing issues. I would recommend spending less on your marketing efforts to promote Xfinity business until you get it right.
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user_v22vio
Visitor
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1 Message
27 days ago
I just want to add my experience since Xfinity makes it hard to leave any kind of review that people can see. They harassed me about upgrading my plan, to which I kept saying no, until the deal was just too good to be true...I was promised 600mps, unlimited data, the Xfinity modem with no charge, for 5 years "guaranteed" no contract for $70. I still have the screenshots from the agent promising this, as well as the email confirmation stating this. Shortly after agreeing to it, I started receiving texts and calls daily saying I needed to return equipment. I reached out and was told they had the issue fixed. They did not, and I was charged for equipment I didn't have. About 3 weeks into my new plan, I received a call saying my promotion was over and my bill was increasing by 50%! I reached out, was told I was mistaken and I never had the deal, even though I had proof. I finally transferred to a supervisor who have me another deal, not as good as the first, and only for 12 months. We will see if they actually honor the deal this time, but either way I am not happy that I was offered a deal that they never intended on honoring.
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