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Almost a year of Xfinity outages with no resolution

Here once again hoping that someone at Xfinity can help or provide answers to the outage issues I've been having for almost a year now. As reference, I posted about this back on 6/13/23 in these forums, with still no resolution by Xfinity Twitter teams or phone calls to Xfinity. Just a constant run

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How to email a complaint against an Xfinity Service Technician

How do I email a complaint against an Xfinity Service Technician? I have called multiple times and have been on the phone for too long, bounced around from person to person.  I am supposed to receive call backs from supervisors, but never do.  I get caught up with the Xfinity Chatbot that

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help understanding Xfinity router event logs

there are several entries in my router event log that I would like to understand. several entries such as "[Wifi 8419]: KeyPassphrase Changed" and I didn't change any password or anything at the times listed for these events.    We did change the original router password on 3/11 [18:24:0

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xFinity Outage Map

Why does the xFinity Putage Map not show any outages at all for the Entire U.S. when I know that my area currently has no service?

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technical support

I can receive and respond to text messages but can not initiate a text. Sometimes it says I'm not connected to internet, but I am.  All other devices work that are on WIFI.

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Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account?? I get

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Customer Service

I tried to process my payment on time several times on the app and it kept saying they were experiencing technical difficulties and couldn't process payments at this time. Then, when I went to call to explain this to an agent, it kept taking me through the most miserable automated customer service.

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Email is not sending

My outgoing emails are not being received when being sent using the Xfinity.com email on my Safari browser. I do not use another email program...I access my emails directly by logging into my Xfinity account on Safari. When I compose an email and press send, it goes into the sent folder but the reci

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Stream App and Web Site are not showing content correctly.

I see this especially in my Android Stream App where the scheduled recordings show the header for the days, but the recordings under the headings are in reverse scheduled order. For example, the header shows Today, Apr 16, but each of the scheduled recordings are listed for 4/29.  I have to sc

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Accepted Solution

No audio on MSNBC Streaming 12/2/23

The audio is working on the television for MSNBC but not streaming on my iMac or iPhone here in Eugene, OR. Can someone weigh in on this?

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Continual outages

3rd day in a row your service that I pay for has gone down without warning. Why so many outages? 80922.

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CUSTOMER SERVICE LIED TO ME AND NO ONE HELPS

I called to cancel service and was transferred to the retention department who then put me into a plan that would save me but in order to do so it involved a $45 credit but need to get mobile service. Never had their mobile service and was unfamiliar with it.  I asked 3-4 times what are the hi

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Iphone 15 Stolen in transit. Xfinity rejected my claim even with police report and pictures.

I ordered an IPhone 15 and new line with Xfinity on January 8th. I already have 5 other lines with Xfinity and have been satisfied with their service. When the box arrived it was taped and looked normal so I signed for it. I took it upstairs and opened the box and found someone between Xfinity and m

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Outgoing email doesn’t get sent in Wi-Fi

This is the strangest thing! I cannot send out Comcast emails on my home Wi-Fi (Verizon FIOS). They are just sitting in the Outbox. As soon as I switch off Wi-Fi to the AT&T cellular network, the email gets sent out. I do receive them on Wi-Fi, but they are not being sent out. Another strange th

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39

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Accepted Solution

Tranferring service to renter from owner.

I recently (early this month) got Xfinity wifi in my home to run my sprinkler system. The home will now have a new renter. They are getting a new xfiniti account. Is there a way for me to transfer my equipment to them?. I am out of state so difficult to go back and pick up equipment and turn it in

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Netgear CM2000 dropping connection - Logs provided

We have a a Netgear CM2000 for our Xfinity modem and recently it's been dropping connection. Pulled some logs after checking all of the connections. Here is some info from the connection status page and I also included a picture of where the connection comes into the house at a splitter (which I don

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Favorites are gone

Favorite tab used to work on xfinity app on LG smart TV but no longer work. They work online and on my phone. I have tried everything. Customer support many times, tech came out to house, I got a better modem and wifi repeater and have a wifi analyzer to choose the best channel on my router. Tried a

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internet essentials wireguard vpn installed on raspberry pi, modem = CGM4140COM in bridge mode, wireless router

I recently switched to internet essentials and I have a modem/router model CGM4140COM. Before I put the modem in bridge mode I set the ip address to 192.168.0.1. I attached a wireless router to the modem and the only way to get the ethernet ports on the back of the router to work was to set the IP t

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Customer support and Supervisors who deliberately lie

After almost 3hrs on phone with cs a supervisor by name Stephanie comes on line, I think cool I'll get this fixed but I was wrong.Ifbubhave been told ACP is ending the end of APril it is true. This supervisor proceeds to tell me that what it meant was it's not taking new customers that it wasn't end

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Pinned

Xfinity Password Guidance for Account and Information Security

As part of our commitment to our customers, we may at times require you to update your password for account protection.    When resetting your password, be mindful of the following:    The Primary account holder can request a mobile number or non-Comcast email address be added to the ac

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