2nd day it's been out and I work st home. Has anyone heard an eta on when it will be back up? Generic message saying they'll fix when weather improves. Yesterday they said our outage affected 1-50 customers, now 1000-2500 so it's getting worse lol. Usually we have great service, surprised this is ta

Hello All, I had my service hooked up yesterday, my cable to the house was bad so they ran a temp yesterday ( 300-400 speeds on my cell ) and they came out and buried it today.  Props for the quick response time to get the new cable buried.  But now my speed is from 50-75.  I'm com

We had a appointment to have new service set up at our new construction home a few weeks ago. Xfinity showed service was available, and technicians came out.  They ran a temporary line to the house, and said there was not enough signal strength and they would have to put in a ticket for a "boo

When I attempt to logout of email on the Xfinity web-site I get a message stating, "Server unreachable". It then slowly retrieves my email again.  This can occur up to four or five times when I finally get successfully logged out. I have been receiving this error for the last two years.&nbs

What is the status of the below?? (You closed my last thread so I'm reposting.) I was told February or March '23 now i can not even text you "we need to speak to you an agent will call you"! So do not give me the number again. If I wanted a phone call I wouldn't have texted!!! Sounds like your los

Hello All, I had my service hooked up yesterday, my cable to the house was bad so they ran a temp yesterday ( 300-400 speeds on my cell ) and they came out and buried it today.  Props for the quick response time to get the new cable buried.  But now my speed is from 50-75.  I'm com

Our X1 box has been responding slowly, especially for prime, netflix and HBO max. Shows are also stopping and spooling.

​Issue: Internet connection drops, then modem self reboots​ ​Issue suddenly started ~1-2 weeks ago early March 2023​ ​Xfinity 200Mbps internet.​ ​Modem specs: Moto MG7550​​  Hardware Version  V1.0  ​​   Software Version  7550-5.7.1.4​ ​Is there any known is

Hello. I have Ben charged $100 for a technician visit to my home when the problem was not of my making. I had requested, weeks in advance, a change of service from one apartment to another in the same building and was told it was all set up. It wasn’t. Thus the visit. Also, my affordable connectivit

Received this visa debit card from Xfinity. I've activated it and set the PIN. I can see the balance on website but I can't use it anywhere. Restaurants, markets, gas, and online, all declined. Resetting the PIN does not help.  What else should I do? 

Transformer box in middle of driveway has been repeatedly run over mostly by random people turning around. it has currently been hit again and has wires hanging out. Called and got a ticket number ecm0000743699 was supposed to be contacted within 24 hours. That time has come and gone with no resp

There are a couple of shows we've been watching On-Demand for several years, and they were always free. For one of them, the new  2023 season had two episodes for free, but the third episode is "pay".  The previous seasons are all still free.  For the other, the two episodes of the n

I have cancelled my cable service through Xfinity and now just have internet service. I didn't realize that I had to cancel my Hulu subscription first.  Now I'm being charged for something I'm not using.  How can I or may I please et some help on cancelling Hulu through Xfinity?

DVR recording times off The timing is off when fast forwarding through commercials and cuts off the end of all programs. How can I fix this?​ Extending the stop time doe not work for me because I already have 2 program's recording the next time frame.

I was notified there was going to be an internet outage in our area for an "upgrade" on March 7th. Prior to then, I was consistently getting 200-300Mbs on my Netgear CM700 and 250Mbps plan. After the "upgrade" my speeds slowed to 160-170Mbs and never higher. Xfinity sent me an email saying I can

I recently received an email that states my promotion is ending soon. It has a link to click on that says "see plans". When I clicked that link and logged in I was quoted $25/mo for 200Mbps "Connect More" plan, which I'm currently on. I liked the quote for this plan and clicked through the options t

My internet has been down for 2 days, service page says it is due to "dangerous storms" its currently sunny outside. There is no ETA no information besides "we are working on it" the last update was two days ago. To add to this, aparently when there is an outage there is no way to talk to a human. P

need My internet install today have everything already

Hello, This seems to be a common issue but my dvr is not recording the shows I have scheduled and then randomly deletes the ones I do have before I can see them. I am the only one in my home and I did not delete them. I tried resetting the system, rescheduling the shows and every other tip provided

Got my Xfinity gateway internet yesterday I put it together but it's a cable Cox in the wall that's rusty and hard to get it out of the cable Cox so I need someone to come out and fix it so I can use my internet