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It’s a device on my WiFi that’s saying it’s paused I need to unpause it

Question

 • Your Home Network

23

1

0

All records are "In-progress recordings..."

Fire TV Xfinity Stream v6.20.0.013. This has always worked when I take the stick elsewhere. A couple days ago, even recordings made weeks ago says, "In-progress recordings are only available on your in-home WiFi." On the same network, the app on my phone plays the recordings without a problem. Fi

Question

 • Xfinity Stream App

22

1

0

How to unpause a device

Trying to unpause a device through my exfinity app

Question

 • Xfinity App

295

2

0

Bravo Recorded shows

15 ish min mark audio continues and the video freezes. Seems to be a somewhat common issue from what I can find. Is XFINITY aware of this and just not finding a fix? What is going on??

Question

 • Xfinity Stream App

5

0

0

Email Accident safe list

Somehow I created a safe list with one entry and lost 3 days of email. Can they be recovered?

Question

 • Email

6

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0

Connecting more than 1 xFi Pod

I have just moved to a new home and on the new xFi Gateway, I cannot get more than one xFi pod to connect.  In the old house, it was an easy process.   I have spent hours including an hour on the phone with Xfinity, but no luck.   I have tried activating different ones firs

Question

 • Your Home Network

5

0

0

TV connection

Why is the tv freezing up and/or loosing volume?

Question

 • Non-X1 Service

25

1

0

Accepted Solution

Xfinity Rewards $1 Movies

I am a Diamond Reward. How often can I redeem $1 movie? Weekly? Monrhly?

Question

 • Customer Service

648

2

0

Accepted Solution

Upgraded Speed Package, But no difference in tests.

I recently upgraded by speed package from the 100 Mbps to the 1200 Mbps.   Prior to doing this i ran speed tests and generally recieved 85-90Mbps wired and 40ish Mbps wireless.   Today i upgraded my service and when running speed tests I'm getting....85-90 wired and 40ish wirele

Question

 • Your Home Network

46

2

0

Target Gift Card Scam

I was a victim of the Target scam last night and realized it too late. They mirrored my account and supposedly "paid" my current bill.  I am out a lot of money and am mortified that I actually fell for this.  It has to be an inside job because they had all of my info and I was getting tex

Question

 • Customer Service

145

9

0

Accepted Solution

Connection drops several times per day, Maintenance Ranging errors

This has been an ongoing problem for several years. It seems to go away for a few days or even weeks, but always comes back.  The last couple of weeks our connection has dropped many times per day for a couple of minutes at a time.  I've tried several modems and connected them directly

Question

 • Your Home Network

66

5

0

Need assistance with internet throttling

We've had issues with our internet being throttled before and yet again it's being throttled. Unfortunately I can't contact customer service or anyone to assist me because my internet is to slow and the customer service line automatically kicks me from the call. Any assistance with getting my intern

Question

 • Your Home Network

26

1

0

My service is out and can't get ANY HELP

Myself service has been down almost 48 hours and can't get help!!!! The 1800 number is down and the dumb assistant doesn't EVEN LOAD!!!@, NO INTERNET! NO CABLE! OAYING OVER $200/ MONTH FOR SERVICE THAT I DONT GET!!!!

Question

 • Xfinity My Account App

10

1

0

Unable to use streaming

I recently posted about not being able to use the streaming service and being given error code tvapp-0066. After a drawn out process I was told it doesn’t work with our LG TVs, despite them both being older models. I was given a return of $30 to purchase a Roku because I was told it should work on t

Question

 • Xfinity Stream Website

5

0

0

SMTP server configuration for Apple mail (and related issue)

I use an Imac that was configured years ago to use Comcast for Apple mail. I have 3 Comcast email addresses using POP3 for incoming mail. 3 days ago suddenly (zero configuration changes, upgrades, etc.) my main email address started refusing to send mail. It does receive incoming mail. The other two

Question

 • Email

167

32

0

How Do I Cancel TV?

I am looking to just keep the phone and internet, but I do not need the TV as I do not use it and don't want to spend the extra $40 just to keep it.

Question

 • Billing

15

1

0

XFINITY Wifi Profile -- Samsung A53 5G

https://forums.xfinity.com/conversations/xfinity-mobile/wifi-profile-mangement-has-been-disabled/61326e378ea20f79f83ec854?page=3 When I used my Xiaomi Poco X3 without any mobile network provider, the Hotspots app worked perfectly and would connect the phone to secure XFINITY hotspots. After jo

Question

 • Xfinity Mobile

17

1

0

Accepted Solution

Unreturned Equpment charges

I canceled my service in October and returned my cable modem to a nearby Xfinity store. November 1st I got a text message saying I had unreturned equipment to be brought back. I ignored it because I thought there was a delay in processing. Then on December 1st I got another text saying I had to retu

Question

 • Billing

9

1

0

HBO MAX STUCK ON LOGO

All my apps are working on my xfinity apps except HBO MAX it will load then stop and get stuck with a purple screen and the HBO MAX logo it won’t go any further. I have tried everything. Plugging out the tv , plugging out the cable box , restarting the router and plugging it back out and in. Check

Question

 • X1

32

1

0

charged after cancellation

I called Xfinity customer service Nov 8th 2022 to cancel my internet I had with them, and was told after November 11th 2022, I would not get charged AT ALL, however today Dec 4 2022 I was charged even more than what I was paying monthly. Now that I am trying to contact a live agent online they're te

Question

 • Billing

12

1

0

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