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once i view an email it no longer shows
At xfinity.com, I view a message and then exit email. When I log back in, it no longer shows and is not in trash. How do I keep them viewable?
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Network
I need to speak with a live agent
I need to speak with a live agent, please.
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Customer Service
SIM Card delivery - Xfinity Mobile is the Worse!
I have been on the phone with a call center that sounds like its in India - ON HOLD for about 48 min. I am in a state that does not have Xfinity Mole nor Comcast cable. I am in need of overnight shipment for a SIM card and have been on hold as they figure it out. I have called 3 times and been sen
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Customer Service
Do you actually have live people still working there?
I've just about had it with xfinity customer service. I tried contacting someone last month when my bill went up. I tried the chat function first and spent 30 minutes going round and round with a bot, never getting to an actual human being. I then tried calling. Again, round and round with the autom
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Customer Service
How to I cancel my TV service but keep my internet?
I've been trying to do this online but have been sent around in circles for the past hour! This is breaking the California "click-to-cancel" law, Assembly Bill 2863, which requires businesses to provide a simple and immediate way to cancel subscriptions online, using a clear and conspicuo
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Channels and Programming
Outages
Why does xfinity prepaid net keep having so many outages? It's ridiculous its no type of weather goin on and it just stop working for no reason at all xfinity really need yo work on they outages
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Your Home Network
Broken promises and horrible service
For well over a year I have complained about my service. I have called numerous times, I have received calls from xfinity and I still have not received the service I pay for month after month. I have been promised so many times that my issue will be resolved. I am going to file a complaint with the
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Customer Service
I've Cancelled My Services, But There Is No Escape. Fraud, Auto Pay, and Dead Phone Support Lines.
I cancelled my services with Xfinity at the end of March because I was moving into a house that already has internet service. Everything was fine for about a month, until... Last week I received a notice that I had an upcoming bill of $70 as well as another bill scheduled for the following month for
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Billing
Internet drops every night for around 5 minutes
I've been having this issue for 6+ months where my internet drops once a day every day. Have communicated with Xfinity tech support numerous times each time they indicate they are boosting the signal or some other buzz word and problem continues every night. Finally got them to sent a t
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Your Home Network
Can't Find my Email [Edited]
I was told I do not have to payvyo have a comcast email as for years in co I had xfinity internet and cable. What is going on? [Edited: All Caps]
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Track order
it has been 2 and 1/2 weeks since I was supposed to receive my Wi-Fi boxes and I have not
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Customer Service
New charge for WiFi from $35 to $94.77
I was told by xfinity yesterday I would be charged $36.33 for 1.2 Tb
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Customer Service
Stream app “favorite channels” glitch
Often my Xfinity Stream app(which I use through Roku) says don’t have any “favorite channels”, when in fact I have had favorites for years with Xfinity. This happens about half the time I fire up the Stream app. Is there an update or fix for this?
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Xfinity Stream Website
My email won't let me log in on my phone but is fine on my desktop.
All of a sudden, when I try to log into my email account on my phone, which is something I've done using a browser for literal years - like a decade - it tells me my password is incorrect. Never mind that it's saved in my iphone and hasn't changed. When I log into my Xfinity account on my desktop us
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Comedy Central cut out for The Daily Show 4/28/25
Why was Comedy Central cut off for The Daily Show today? All other channels were fine. Please advise.
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Channels and Programming
Horrible customer service
I need to dispute a matter beyond the Mobile supervisor. My phone was stolen out of a package before it reached my door. Now in order to get a new one shipped to me I have to pay again. Who treats their customer this way???? Needless to say we are leaving Xfinity mobile. Your prices are horribly hig
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Plan
Spam
Everyday I get bombarded with spam for outlook email addresses. All of the are about finding errors on my website or to sell me seo services. I need this to stop. Would love some suggestions. Thanks!
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Port Forwarding
I have tried going into advance settings and all I get is unexpected error, I have also tried the Xfinity Assistant and it does not give me the right options either. Resetting the Device also doesn't help. How do I fix this bug?
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Xfinity App