Once I noticed this issue in a few months, I contacted support, and they gave me a $45 credit. But since then, that credit keeps getting reversed and added back to my bill. On top of that, I’ve been told I now have to call in every month to get a $13 charge removed because the promotion can’t be re-

Yesterday I upgraded to a new Internet plan. As soon as that was done I lost all of mt TV service with Xfinity. I contacted Xfinity support via chat. They said it would be fixed in 1 hour. That was 12 hours ago. Still no TV service. I have a TiVo with a cablecard. Past experience with Xfinity has sh

Computer won't reboot after Comcast worked on lines.

Just a couple of weeks ago, I had a technician come to my home to fix a camera issue. Now, I am already experiencing problems with another camera. I’m frustrated and exhausted—every time I turn around, there’s another issue with your devices. What’s worse is being told I’ll be charged $100 for a tec

I canceled my service on July 1st and noticed I am scheduled to be billed on the 10th. Is it canceled? I would like a phone number to call

My 2,000 mb line is great in mornings. In evenings it drops as low as 300 mb. When I try to book a service call I get hit with $100 charge immediately. The problem is not mine. I disconnect everything from equipment and still get same results. As a former Comcast construction coordinator I know what

I relocated from Michigan to Georgia. My service in Michigan was never disconnected although I've called many times. I am being charged 1 of 24 installment fees for security equipment that is already my equipment that I previously purchased a year ago. I called and was told that the billing would be

Three weeks ago we called to have our bill looked at, as paying for just internet service, was marked up pretty high. We have the option of Verizon home internet in our area as well, and after 12 years you'd think they would want to keep recurring auto pay customers, right? Not apparently. An outsou

Is there anyway to have a proper detail review or my bill properly escalated so over payment can be received back . My bill was set but some things have went bad with my bill, i called in but it seems theres no explanation, to why just the contract is no longer offered do they cannot fix it. I tried

Hello, I’m trying to enroll in the Seasonal Convenience Plan, but the website only gives me the $20/month Seasonal Internet Access Plan (20 Mbps). I do not want Internet access while I’m away — I only want the basic Seasonal Convenience Plan at $8/month, with no Internet. Can you please help me swit

I've gotten messages stating "Final reminder from Xfinity: The Comcast.net email account you have not used in 2 years will be closed in a few days unless you reactivate it now. Learn more: https://t.xfinity.com/emailactivity". However, while I have two emails on file, one being my comcast (from when

My installment plan was cancelled without my permission or authorization I have been on the chat several times times with no resolution my bill is now extremely high with a threat of being suspended after this all has become emotionally exhausting and stressful several agents stated Xfinity billing

Doing this so my PSP 2000, Ps3, And Old Consoles in my house can connect to the wifi So, I Had the old Xfinity Box And it allowed me to change my Security mode to WPA. But I had a blackout and It fried my box or something so we had gotten a new box hours later luckily Not Im trying to change the Sec

DO NOT TAKE THE FREE SMART WATCH OFFER!! What a scam. They've been charging me a device fee from the get go!! I've now got 2 "free" watches because 3 weeks ago they said to return the first watch to the Xfinity store and the store said no they can't take it, I've had no less then 3 hours of phone ca

what con i not change my Xfinity id I want to change to a different id and find out how many users are using comcast.net in my family

Hello, I am a customer of xfinity for over 20 years. I used your chat services to try to lover my wifi bill. I have the 2 GB plan and have for years. I was trying to get the same deal as new customers get. New customers get 2 gb for $70 a month for a one year deal. In my attempt to get better pricin

I belong to 3 groups that use Google Groups for emails. I suddenly stopped getting their emails in my Xfinity account about 3 weeks ago, and missed some deadlines. I have been on these groups for over 2 years with no issues. Then the emails stopped arriving. They are not in my Spam folder. I have no

What and where do I find the wpa key? And what is it?

Returned Comcast Modem to replace it with a purchased Cable Modem Router. Xfinity rep changed my plan to account for this while adding a code for me living in the same place for the next six years. My auto payment method was deactivated. They said I had to re-add my payment method. Went to add a pay

I am unable to receive e-mails from various places, regardless if I add their email address to my address book, check spam folder, check e-mail filtering settings, and more. E-mail forwarding does not work either. I have had this issue since 2023 and have not yet been able to resolve it. It has caus