Skip to main content
user_svt29z
1st Topic

Visitor

 • 

2 Messages

Tuesday, July 1st, 2025

Detailed bill review

Is there anyway to have a proper detail review or my bill properly escalated so over payment can be received back . My bill was set but some things have went bad with my bill, i called in but it seems theres no explanation, to why just the contract is no longer offered do they cannot fix it. I tried to go back down to unlimited and thats not “include” its s 25$ add on. Well i was told today that she will not add it on and they will keep my bill high. 

Question

 • 

Updated 

22 days ago

22

1

0

Oldest First
Selected Oldest First
XfinityMartyR

Official Employee

 • 

2.4K Messages

29 days ago

 

user_svt29z Thanks for reaching out! It sounds like the promotion you were on has rolled off your account, and expired. It also sounds like you were on a promotion that included xFi Complete which is normally $25.00 per month. 

 

2

0

user_svt29z

Visitor

 • 

2 Messages

Just became a customer, on a yearly contract, the information told to me was its no longer offered, that still doesnt explain a review on my bill. For over payments. I tried escalating my bill i was denied .  

Like

Reply

22 days ago

0

XfinityKassie

Official Employee

 • 

1.9K Messages

 

user_svt29z Thank you for the additional details. I can see the concern, and like to help you look into this further. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

forum icon

New to the Community?

Start Here