U

Visitor

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1 Message

Tuesday, July 1st, 2025 9:53 PM

Detailed bill review

Is there anyway to have a proper detail review or my bill properly escalated so over payment can be received back . My bill was set but some things have went bad with my bill, i called in but it seems theres no explanation, to why just the contract is no longer offered do they cannot fix it. I tried to go back down to unlimited and thats not “include” its s 25$ add on. Well i was told today that she will not add it on and they will keep my bill high. 

Official Employee

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2.3K Messages

21 hours ago

 

user_svt29z Thanks for reaching out! It sounds like the promotion you were on has rolled off your account, and expired. It also sounds like you were on a promotion that included xFi Complete which is normally $25.00 per month. 

 

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