U

Visitor

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1 Message

Tuesday, July 8th, 2025 10:50 PM

If I book a service call, automatically charged $100?

My 2,000 mb line is great in mornings. In evenings it drops as low as 300 mb. When I try to book a service call I get hit with $100 charge immediately. The problem is not mine. I disconnect everything from equipment and still get same results. As a former Comcast construction coordinator I know what is wrong.   The hub, or more likely the node is over saturated in the evenings resulting in slow connections. How do I get someone out here without paying? When I signed up for this service I was not aware how bad the customer service had gotten . 

Problem Solver

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704 Messages

6 hours ago

It depends.  If there is an issue caused by splitters, use of wrong cables, etc, inside your home, then yes, you will pay a fee.  If the problem is outside your home, or a fault with their hardware, you will not be charged a fee.  

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