U

Visitor

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2 Messages

Friday, July 4th, 2025 1:28 PM

Why emails from Google Groups not getting to comcast

I belong to 3 groups that use Google Groups for emails. I suddenly stopped getting their emails in my Xfinity account about 3 weeks ago, and missed some deadlines. I have been on these groups for over 2 years with no issues. Then the emails stopped arriving. They are not in my Spam folder. I have no rules pertaining to their email. What can I do to start receiving their emails again?

Thanks

Official Employee

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1.8K Messages

20 hours ago

We want to make sure you are receiving all your emails that you need especially those for these groups! Here are a few things to check:

  • If you're using another program or website to get your email, make sure it's not set to delete your email messages from the server automatically.
  • There's a limit on the size of email messages.
    • If someone tries to send large videos or photos, you may not get them.
    • Our servers support messages up to 25 MB.
  • Check your spam settings.
    • You can customize them to deliver it to a spam folder.
  • While you're in Mail Settings, make sure you haven't turned on email forwarding.
  • If you're missing a particular message, you can search your Inbox.

Also, how are you accessing your email? Are the emails missing when you check through an email app or the Xfinity Connect site, or both? 

Expert

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111.5K Messages

14 hours ago

Concern moved here to the E-mail help section.

Expert

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31.9K Messages

10 hours ago

@user_45f365 

I belong to 3 groups that use Google Groups for emails. I suddenly stopped getting their emails in my Xfinity account about 3 weeks ago, and missed some deadlines. I have been on these groups for over 2 years with no issues. Then the emails stopped arriving. They are not in my Spam folder. I have no rules pertaining to their email. What can I do to start receiving their emails again?

Thanks

Google Groups closed down several months ago.  The groups are still out there, though, but you'll need a reader of some sorts in order to get them.  This is the one I use.

https://support.google.com/groups/thread/302709970/google-dropping-groups-in-nov-2024?hl=en

(edited)

Visitor

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2 Messages

Again,

I did some searching and have not found where Google Groups has closed down. 

In fact, I found a website that explains Google Groups and how to use them. This was written as recently as May, 2025.

https://hiverhq.com/blog/google-groups

Steve

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