4 Messages
FREE Smart Watch are FRAUD Offers
DO NOT TAKE THE FREE SMART WATCH OFFER!! What a scam. They've been charging me a device fee from the get go!! I've now got 2 "free" watches because 3 weeks ago they said to return the first watch to the Xfinity store and the store said no they can't take it, I've had no less then 3 hours of phone calls about false promises and lies from Xfinity. You lie saying it's free then charge me for the device, you lie about activation period, you lie about letting me return the watch and want to send me a new one and just send the first watch back. Lie again. I've spent hours on the phone with Xfinity. I'm seeking assistance from my bank and looking into legal action. I cannot believe the horrendous customer service Xfinity offers. I will not be sad to end this relationship soon.
tuffigirl
Contributor
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185 Messages
9 months ago
I am going to say this for the millionth time on this forUm and then I'm never saying it again… If you do not see the offer on the website, it is not legit! PERIOD! No employee has the authority to give a free watch or a free phone and I will never understand why people don't get that.
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CCXanadu
Retired Employee
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300 Messages
9 months ago
Hi @user_a2mxgd it sounds like there's some research that we can help with! I know that you've worked on some calls already, but we still have some tools in our toolbox and I'd like to get to work on figuring out these promo issues with you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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jk69
Visitor
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11 Messages
9 months ago
I am going through the exact same thing. I am paying but it is not over till over. I have a number to call tomorrow but I copied and saved all chat transcripts. I have been fighting with this a couple months now. I spoke to magistrate about a small claims suit so taking one more step tomorrow. Trouble is I have many hours of calls and chats invested in this . I am a very busy guy its getting ridiculous. I can move to another carrier but I do not want this to affect my credit. I did NOT want a smart watch in the first place, It was basically shoved down my throat as being "totally free for being a diamond member".
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user_7f6edc
Visitor
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3 Messages
3 months ago
They push the smartwatch [Edited: "Language"]. It’s obvious the “agents “in some foreign country are getting kickbacks for every smart watch they sell.
The “agent “lied to me. I specifically asked if there any hidden costs. Absolute no is the answer. Push, push, push he did. I did not bite because he was pushing way too hard.
I now see that this entire thing is a scam. of course, it would impact my bill. He absolutely lied to me should be fired. Xfinity corporate for pushing this lie [Edited: "Political"]
unbelievably unethical!!
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user_a14r6o
1 Message
3 months ago
I am currently on a live chat w xfinity due to outage. The chat agent is pushing SO hard to give me a watch.. they just said 'trust me' when I said I'm not sure. Thank you for these posts! I'm sure it has saved me countless headaches!
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user_rv9ati
Visitor
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1 Message
2 months ago
I have been going through the exact same thing with xfinity. After I made a freud claim, they turned around and added an additional $6.99 per month to my service. I have filed 2 claims so far to no avail. I am going to file an elder abuse claim with the FCC. Meanwhile, I am going to the store that defrauded me with the so called "free" watch that didn't even work. They will not be thrilled when I speak of freud in a very, very loud voice. This is so frustrating, it's threatening my well being. In my case, I was wearing my perfectly fine and better quality watch, that actually had all the apps for my health that I needed. The Xfinity fraudster claimed this "free" watch was better, newer, and had all the apps for health I needed. It did not have the Afib app which my doctor wants me to use.
The best thing to do is file a claim with the FCC. Yelp your comments and frustrations. And if you're older than it's elder abuse. Meanwhile, I am stuck in the xfinity mobile plan until I resolve this issue. Infuriating.
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user_m9x1s1
Visitor
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1 Message
25 days ago
Like so many of the same issues I see above, I have been scammed by a Free xfinity Apple Watch offer. I am so upset and have spent hours on the phone with xfinity, with no one willing to believe me or help me. This is what happened to me: During a technical service call I was having with my TV, which btw had my service down for a day or more, the technician said, for my troubles, they wanted to offer me 2 Free Apple Watches with a trial service plan. I asked him numerous times, if I try out the cellular plan and find I no longer need it, can I cancel it and keep the FREE watches? He assured my absolutely YES, that was the case, at least 3 times! He said try out the cellular plan for a month or 2 and if I don't want to keep the plan, cancel and use the watches with WIFI, AT NO ADDITIONAL CHARGE. Well, as so many people I am now seeing are going through the same issue, they are now charging me each month for the watches for the next 19 months!! I am LIVID! And the worst part is, they won't take the watches back, and they won't even let me use the cost to go back on their cellular plan! This is truly CRIMINAL BUSINESS PRACTICES. If anyone can help please advise on how I can get this message to someone responsible at xfinity to reverse this crime! I am getting ready to cancel ALL my xfinity services over this.
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user_p98nvy
Visitor
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1 Message
24 days ago
Do not accept the Apple Watch offer from Xfinity is actively scamming it's own customers. My mom, 89, was scammed into getting an apple watch and a motorola phone for a line she didn't need. A phone representative promised to refund the money for the watch and phone and provided a fedex number to return it. Once returned Xfinity claimed the devices had been received but they would provide no refund. I've spent at least a dozen hours trying to sort this out on behalf of my mom and consider this elder fraud. This is what I'll convey to my State's (Washington) Attorney General. I advise anyone not to trust Xfinity for any offer or for that matter to do business with them if you can help it. I've been an internet customer for decades but will be cancelling that service based on this scam.
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user_kiflcz
Visitor
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1 Message
17 days ago
I have an hours worth of a text message discussion regarding the “free” watch. The representative wanted to send me 3! And they assured me there would be no recurring charges. I ultimately declined their offer because the terms and conditions were completely different than what the representative was telling me. I couldn’t believe the amount of pressure they put on me to take advantage of the free watch offer. It’s a predatory business practice.
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