Promotion Disaster

I purchased an Apple Watch back in December as part of a promotion that offered $300 off. I did upgrade to a larger model, so I paid a small additional amount. However, when I received the watch, the phone line didn’t work properly. Xfinity had to remove the device from my account and re-add it, which caused the promotion to be dropped from my plan.

Once I noticed this issue in a few months, I contacted support, and they gave me a $45 credit. But since then, that credit keeps getting reversed and added back to my bill. On top of that, I’ve been told I now have to call in every month to get a $13 charge removed because the promotion can’t be re-applied to my account.

This has been going on for three months, and I need a permanent resolution. I should not be charged for a promotion I qualified for, and I shouldn’t have to call every month to fix a billing mistake caused by Xfinity.