Why is the service and products so bad??????????????????????

Just a couple of weeks ago, I had a technician come to my home to fix a camera issue. Now, I am already experiencing problems with another camera. I’m frustrated and exhausted—every time I turn around, there’s another issue with your devices.

What’s worse is being told I’ll be charged $100 for a technician to come out again. If this keeps up, I’ll be broke! I should not have to keep paying for problems that seem to happen repeatedly with equipment.

Additionally, I was told a supervisor would call me to schedule an appointment for Saturday. No one ever called. I followed up, and again was told a supervisor would reach out. That is absolutely ridiculous and unacceptable.

I only have Xfinity Home now—I previously had your home phone and cable, but I canceled those due to similar problems. At this point, even keeping the home service feels like a mistake.

Something has to change. The customer service experience has been just as disappointing as the product itself. I need someone to resolve this issue without yet another charge—and I’d appreciate being contacted by someone who can actually help.