Visitor
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1 Message
Why is the service and products so bad??????????????????????
Just a couple of weeks ago, I had a technician come to my home to fix a camera issue. Now, I am already experiencing problems with another camera. I’m frustrated and exhausted—every time I turn around, there’s another issue with your devices.
What’s worse is being told I’ll be charged $100 for a technician to come out again. If this keeps up, I’ll be broke! I should not have to keep paying for problems that seem to happen repeatedly with equipment.
Additionally, I was told a supervisor would call me to schedule an appointment for Saturday. No one ever called. I followed up, and again was told a supervisor would reach out. That is absolutely ridiculous and unacceptable.
I only have Xfinity Home now—I previously had your home phone and cable, but I canceled those due to similar problems. At this point, even keeping the home service feels like a mistake.
Something has to change. The customer service experience has been just as disappointing as the product itself. I need someone to resolve this issue without yet another charge—and I’d appreciate being contacted by someone who can actually help.
XfinitySara
Official Employee
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1.9K Messages
20 days ago
Hello, @user_51jydn! Thank you for taking the time to visit our community forum, and for creating this post with your service and equipment concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our Digital Care Team is awesome to work with because we are experts in all areas of your account, service, equipment, bill, and more! And it would be my pleasure to see what we can do to resolve and/or escalate this matter on your behalf. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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