Visitor
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3 Messages
Installment plan
My installment plan was cancelled without my permission or authorization I have been on the chat several times times with no resolution my bill is now extremely high with a threat of being suspended after this all has become emotionally exhausting and stressful several agents stated Xfinity billing will resolve this because my installment plan removal was a technical issue but nothing has been done
XfinityKassie
Official Employee
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1.9K Messages
22 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_mcwu7y
Visitor
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3 Messages
19 days ago
My services is scheduled to be suspended on the 19th l have a ticket awaiting resolution for 2 days I am so afraid this will not be resolved before the date and I will be disappointed with the outcome this issue has been unresolved prior to the ticket for weeks this is the worst experience I have ever had trying to resolve something l am a single mother of a disabled child doing the best I can and this is Added stress
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