Visitor

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3 Messages

Wednesday, July 9th, 2025

Installment plan

My installment plan was cancelled without my permission or authorization I have been on the chat several times times with no resolution my bill is now extremely high with a threat of being suspended after this all has become emotionally exhausting and stressful several agents stated Xfinity billing will resolve this because my installment plan removal was a technical issue but nothing has been done

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Official Employee

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1.9K Messages

22 days ago

 

user_mcwu7y Good morning! We appreciate you taking the time to reach out to our Xfinity Forums team for assistance, and sharing your expirence. This is not the ideal experience we want our customers to have. I'd be happy to take a closer look inot your billing, and see what the next best step will be in resolving the issue with your installment plan. When you get a moment, please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

Visitor

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3 Messages

19 days ago

My services is scheduled to be suspended on the 19th l have a ticket awaiting resolution for 2 days I am so afraid this will not be resolved before the date and I will be disappointed with the outcome this issue has been unresolved prior to the ticket for weeks this is the worst experience I have ever had trying to resolve something l am a single mother of a disabled child doing the best I can and this is Added stress 

Note: This comment was created from a merged conversation originally titled No resolution

Official Employee

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1.9K Messages

Hello, @user_mcwu7y! To avoid duplicate posts regarding the same questions/concerns, we've merged your recent post with the original one we're still working on. I see that we already have a direct message thread going with you, and I'll reply to you there momentarily. Thank you!

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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