Visitor
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1 Message
Installment plan
My installment plan was cancelled without my permission or authorization I have been on the chat several times times with no resolution my bill is now extremely high with a threat of being suspended after this all has become emotionally exhausting and stressful several agents stated Xfinity billing will resolve this because my installment plan removal was a technical issue but nothing has been done
XfinityKassie
Official Employee
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1.9K Messages
4 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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