Installment plan

My installment plan was cancelled without my permission or authorization I have been on the chat several times times with no resolution my bill is now extremely high with a threat of being suspended after this all has become emotionally exhausting and stressful several agents stated Xfinity billing will resolve this because my installment plan removal was a technical issue but nothing has been done

Responses

XfinityKassie

Official Employee

•

1.9K Messages

4 hours ago

user_mcwu7y Good morning! We appreciate you taking the time to reach out to our Xfinity Forums team for assistance, and sharing your expirence. This is not the ideal experience we want our customers to have. I'd be happy to take a closer look inot your billing, and see what the next best step will be in resolving the issue with your installment plan. When you get a moment, please send a Direct Message with your name and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Billing

user_mcwu7y

Installment plan

XfinityKassie

New to the Community?