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TomPro
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Wednesday, July 9th, 2025 11:45 AM

Lost all TV service after upgrading my Internet plan

Yesterday I upgraded to a new Internet plan. As soon as that was done I lost all of mt TV service with Xfinity. I contacted Xfinity support via chat. They said it would be fixed in 1 hour. That was 12 hours ago. Still no TV service. I have a TiVo with a cablecard. Past experience with Xfinity has shown that a lot of their support people don't understand how to support a cablecard. Is there a way for me to contact support and actually talk to a live person?

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3 hours ago

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XfinityJorge

Official Employee

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2.3K Messages

13 hours ago

 

TomPro Hello there! Good Morning and Welcome to our Xfinity Forums. Our team is here happy for the opportunity to work together to make sure we d add the TV service back on. We are sorry for any trouble you have experienced and for missing any of your favorite shows yesterday. To get started can you send us a DM with your complete name and service address?Here's the detailed steps to direct message us: 


• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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XfinityMartyR

Official Employee

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2.3K Messages

3 hours ago

TomPro Thanks again for reaching out! I'm happy to hear you now have our X1 TV system. Take care! 

 

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