this seems like a mistake. I got a text that I now have 20GB/mo of prioritized data on my xfinity mobile line. It doesn't seem like a spammy text, no broken english, not from a weird email address, and its not asking me to click anything. anybody get the same?

During the last month I have had pixelization and sound drops on several channels, including local NBC and CBS as well as Home Sports Network (Astros games). This happens on both recorded and live feeds. I did a system refresh, but it did not help. There have not been any error messages.

I was on with chat assist and a human tech call last night for almost 3 hours. My tv in the bedroom is still not working i want to set up a service tech to come and fix my tv

Hello. I recently requested the self install kit for Xfinity internet services. I'm a bit confused why it went to that option now that I think about it because I have WOW Internet now (maybe 15 years ago we had comcast?) and I realize I'll need to have comcast run a line to the house for me to be ab

Hi. For those who may not know about this stuff... I have gotten a few emails in the last few days, which on the surface appear to be from Infinity. but are really not. Things like: You have a new readable voicemail from (530) 885-**** -- PLAY MESSAGE It’s time to update your Xfinity account -- CLIC

Hello, i have been tried to disconnected unwanted device in my network but i cant find any tab on the app there use to be a tabs like this, I have also tried on desktop but it just redirects me to the a webpage with a QRcode to download the app so if anyone can help would much appreciate

I just signed up today for internet service with a delivery date of 16 July, but I just got a message that it is being delivered tomorrow (8 July). No one will be there and if the [Edited: "Language"] is stolen I will buck livid. You guys need to get your [Edited: "Language"] together. No one to con

I would like to know if I qualify to get the modem and upgrade it to the xp 10 and also if my area is able to use xb 10. Jon [Edited: "Personal Information"]

unable to receive emails on iphones

Ordered a Google pixel 9 pro and had it sent to a hold location since it was missing my unit number for delivery. I picked it up from the FedEx hold center just to find that my package is completely empty and the only thing inside was the packaging paper. You guys seriously need to investigate your

I’m so frustrated with Xfinity! I traded in 3 phones back in December. All 3 were accepted but only 2 got credited. After multiple phone calls and promises they would resolve it promptly with now results. I just called today and was told it is ineligible because it was damaged. I told them in no way

So I am a long time loyal customer to Xfinity internet. I recently contacted Xfinity to switch my internet to my new house which was an exciting time for my girlfriend and I. We had the switch setup and all was good. Then before we hung up we were practically begged to switch one of our phones to Xf

Hi. My wifi modem (model CGM4981COM v2) comes with the unfortunate inability to manually configure most settings. These are automagically "optimized". Recently I've been getting quite a few dropped connections when using my laptop that require turning the wifi off and on again to resolve. My first s

phone number to speak with live person

I need to file a claim for phone number [Edited: "Personal Information"]. It has a pixel line going thru the middle of the screen. There is no physic damage to the phone and it has never come in contact with water.

xfinity agents made incorrect changes to my mobile plan, but the system is so locked-down that nobody can fix it. I have lost track of the hours I have spent over the past month trying to fix it. About 5 hours today between chats and phone calls. quite a few similar days over the past month.

I'm trying to cancel my tv subscription and keep my internet.

This very same thing jus happened to me yesterday and I need it fixed : [Removed the copied and pasted Forums page]

On 7/6/25 I contacted Xfinity to correct the bill so that I could make a payment. Errors of overcharges for well over a year. The representative began ranting that I had late payments. I explained that I have been disabled and lost a kidney. He was inappropriate and intrusively demanding what kidney

I thought platinum and diamond members got Peacock for free? I just received an email asking me to sign up for Peacock. Please advise, [Edited: "Personal Information"]