A few days ago I manually paused one of the devices on my home network. I set it to pause until I unpaused it. The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. Then, suddenly, the device lost all internet access and I started getting web pages telling me that

I recertified with ACP after being charged for a two month lapse in coverage and the credit is still not there.

I am running a VPN. Starting about 3 weeks ago, both of my Comcast e-mail accounts will REFUSE to authenticate when my VPN is active.  Outlook and Apple Mail both demand I re-enter the passwords.  I do - and the authentication fails.  I log into the Xfinity website with the same acco

I have not been able to stream from my laptop for 4 days now. It says to delete cache and I have done that multiple times, restarted the modem several times, restarted my laptop multiple times and still get the same message.  This is very frustrating and I have had no issues in the past. 

I am in with the majority, I called xfinity rep before I sent my phone in asking if I can take it to the store and give it to them instead of send it in. The rep on the phone said absolutely I’ll even mark it on your account so they know when you come in what you’re doing and everything will be grea

Not exactly sure who else to contact, I just filed with BBB today. I got offered a trade in for my Iphone 12 Pro Max that was paid off. It was a little more then I could sell it for, so I decided to do it. I printed off the label provided by Xfinity Mobile, and sent the phone in right away so would

I ordered a new phone a month ago and still haven’t received it. FedEx doesn’t know where my order is, called xfinity mobile line multiple times.  They refuse to cancel my order, or refund me for lost package. Every phone call with xfinity ends with we can’t  help you, call fedex . FedEx

Hello, I need to speak with a regional manager who will be responsible and take care of my incorrect billing. I have spoke to agents and supervisors who have kept me on hold for prolonged period of time and have provided empty promises.

When I changed my plan online, I was sent a new Flex box automatically even though I already had one from my previous plan that was about a year old. When I had to speak to someone at Xfinity about the changes to my plan (because it can't just be done online), they said I could keep the Flex box I a

Since the beginning of this football season (a few weeks ago), I have had constant issues with live sports broadcasts glitching when streaming from the Xfinity app to my TVs. I have tried multiple TVs and multiple channels with the same issues. It is not an issue with other broadcasts from these cha

I am currently having issues for the past 6+ days to activate my Storm Ready Wi-Fi Device. Everytime I try to activate it using the Xfinity Mobile device all I am getting is "Sorry This Isn't Working we're having troubles activating your Storm-Ready device. Storm-Ready device serial number." How do

Before anyone from Comcast replies, just know I have a $300 modem, night hawk Netgear and a $650, EERO pro6E wifi set up. I can accurately track all my data usage per device by day and even show live data.  This has happened once before and comcast corrected it.  The last several months m

I have seen that many customers have had this issue but none of the threads seem to give a fix.

METV is not working tonight…Anyone else having problems watching METV

I have several Comcast email addresses & they all used to work with Thunderbird. I changed my Comcast email password on one secondary email & now Thunderbird cannot access the email. I changed the password in Thunderbird & get an error message when trying to receive email:“Sending of p

a month i had comcast xfinity put up lines in my backyard they entered without even asking like it was their home then after they left i noticed a broken light that costs with repair 1200 i called made a claim which is # [Edit: Personal Information Removed] i was told someone will reach out to me it

Hello, I've called multiple times in the past to try and lower my monthly price for cable TV and internet but every time I've been told there are no promotions. I've been a loyal customer for over 23 years.  Why is Comcast not willing to give incentives to keep their loyal customers? There are

Hi - I have had xfinity service for a while. I never had a comcast email address setup. I set one up yesterday but when I try to access it, the browser just keeps saying "Welcome to Xfinity Connect  We are now loading your email". I have called in multiple times and been on the phone for hours

Streaming channels horrible on xfinity

no longer can get my TV to stream xfinity streaming. We have completed all of the troubleshooting steps and it still gives the error message that it’s attempting to connect and will try again. However it no longer works. Can you