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Splitter issues

For the last several years, my system has consisted of a single cable, running to an Xfinity supplied splitter, with one leg going to my main cable box, and the other leg to my gateway. That doesn’t work any more.  As of yesterday, I am no longer able to run anything off a splitter. I have tr

Question

 • Your Home Network

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Xfinity TV Remote App Stopped Working

The Xfinity TV Remote app recently stopped working. I use the app frequently to change the TV channel for my dad - he had dementia and is unable to select channels on his own. When selecting a channel on the app, an error message appears that reads, “Our services are telling us something went wro

Question

 • X1

54

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CW programming agreement expired

Last night we had the CW channel 11 in the NY/Philadelphia area and this morning it’s showing “Our programming agreement with this station has expired. As a result this content is not available through Xfinity or Comcast business at this time.” What gives? I can’t find anything about it on Comcast

Question

 • Channels and Programming

978

8

Ugly installation

This is how the cable was installed at my mom's new house. Isn't there a wireless cable box the installer could have used instead of running the cable with mismatched cable clips?

Question

 • Customer Service

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Trying to find a deal for internet only or TV plus internet package for existing customer.

Downgrading from the TV, internet and landline package. Like most people, we do not use the house phone at all. Tried to find a deal on the Xfinity website but a message comes up to call a rep. I'm at the end of the 2 year triple play offer and would like a deal on the TV/internet package or at leas

Question

 • Customer Service

11

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How to access DVR recordings via browser on Android phone to avoid malfunctioning streaming app

My Xfinity stream app is malfunctioning as all recordings are classified as "in progress" and only available on in home wifi even though these recordings are old and not in progress. We have kids who are away at college accessing recordings via the stream app, so only accessing these on in home wif

Question

 • Xfinity Stream App

5

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ABC Channel in Western PA Lawrence County - Bad Sound

I am in Lawrence county Western PA 16102 zipcode. I am getting bad sound quality for ABC channel 804.  Please advise when this will be corrected.

Question

 • X1

71

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Missing DVR recordings

Today I noticed many of my recent recordings are not available on my DVR. I have plenty of space. What’s also surprising is 49% of my space is being used by only 10 recordings. It appears the recordings are there but not showing up. 

Question

 • X1

20

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Really need help on my setup and XR15 remote

I have an Insignia Fire TV and Yamaha soundbar. Here's what I'd like to be able to do with my XR15 remote and I need to know if this is possible. 1) Control Power for the TV 2) Control the volume up/down for the soundbar 3) For the TV inputs, I plan on using the Insignia remote 4) For the Appl

Question

 • X1

23

2

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I want a 4K Box

I am a 6 year Xfinity customer. I pay a LOT of $$$ for your service.  I simply want to order a 4K box.  I have been to Xfinity store, all over web, NOWHERE does it make it appear i can do this...  I can surely order an additional box, but I have ZERO IDEA if its 4K compatible. 

Question

 • Customer Service

9

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0

Vudu app error

I cannot stream anything on the vudu app through Xfinity. I can run it through the TV not using Xfinity.   When I try to play anything I get. " unable to stream at the moment due to a network error.  Lots of restart tries, nothing. 

Question

 • X1

138

8

Modem damaged while xfinity repairing service outage

There was a sizable internet/tv service outage in our area Saturday evening that lasted for 5+ hours, affecting at least several hundred customers. Our customer owned voice/data modem was working fine before the outage and even during the outage it was functional/user interface accessible but didn’t

Question

 • Your Home Network

6

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Loading discovery plus.

I just changed my discovery plus password and now it won't open on my xfinity flex. What do I do.

Question

 • Flex

5

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SOS Mode

Ok, so I tried posting this once…. But, guess it didn’t go.. so here it goes “again.” I’ve always been an andriod user, Samsung to be exact to when my iPhone 14 pro max finally came on Thursday after waiting a whole month, I was so excited! My excitement turned to pure anger and rage after I trie

Question

 • Xfinity Mobile

550

2

Help with screen

There is a black shadow across top of screen. It is only present when watching Xfinity. Not present for Roku or other Apps.

Question

 • Channels and Programming

9

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Deleted recordings

I've also experienced random deleted shows/movies and got no help when I called xfinity. Recent issue was a movie I recorded a year ago. Stayed on my dvr all year. My husband & I started to watch it last night but stopped watching. Tried to go back today & watch the rest & it was gone.

Question

 • X1

13

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Using the app on a Windows computer to install a replacement xFi Gateway

I ordered and received a replacement xFi gateway, and I want to install and activate it. The "Get started" card in the box said, "Download and open the Xfinity app." On a Windows 10 computer?  Do apps from Google Play even work on a Windows computer?   Shouldn't I simply attach the cables

Question

 • Your Home Network

13

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Yes

It’s a device on my WiFi that’s saying it’s paused I need to unpause it

Question

 • Your Home Network

21

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All records are "In-progress recordings..."

Fire TV Xfinity Stream v6.20.0.013. This has always worked when I take the stick elsewhere. A couple days ago, even recordings made weeks ago says, "In-progress recordings are only available on your in-home WiFi." On the same network, the app on my phone plays the recordings without a problem. Fi

Question

 • Xfinity Stream App

21

1

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How to unpause a device

Trying to unpause a device through my exfinity app

Question

 • Xfinity App

295

2

0

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