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My TV started lagging with my Netflix , hulu, paramount , ect the last 6 mo + . What can you do to help this issue ..????

Question

 • X1

18

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Accepted Solution

X7 No Connectity via Ethernet devices but WiFi functions normally

I have an X7 gateway (Arris TG4482A) serving as the router and Wi-Fi access point for approximately 30-40 devices at any given time (and around 110-120 different devices over the 7 months since it was installed). The devices connect through a roughly 50/50 mixture of Wi-Fi and Ethernet connections.

Question

 • Your Home Network

84

8

TVAPP-00101 Error

I am getting error TVAPP-00101 on my Roku while sitting in my home using my wifi for a week. I have attempted to reset the Roku and delete/re-download the Xfinity stream app. This needs to be corrected. Thanks.

Question

 • Xfinity Stream Website

5

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Switching to Xfinity Mobile was a Huge Mistake.

In May, an Xfinity representative informed me that Xfinity Mobile is offering $400 off for new customers that purchase any of the high-end Samsung phones in addition to 30 dollars off my home internet service for the next 2 years. I was not in the market for a new phone to change carriers but with

Question

 • Xfinity Mobile

15

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I moved to Portland, Or. Looking for Internet ONLY at new address

Internet services at new address

Question

 • Customer Service

12

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rewards program

Help, I cannot find out why I am not eligible for Rewards program???   Been with Comcast many years and service for 2yrs right now where I live?  Cannot seem to get anyone to help with a call or online chat!  Thanks

Question

 • TV

5

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SNY App

Still no SNY app for us. It’s supposed to be available for all in-market subscribers to SNY (Sports Channel NY). Every other cable provider has it. I just counted 19 cable and streaming companies. Any one you can think of EXCEPT COMCAST. This is outrageous.

Question

 • Xfinity Stream App

5

0

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Applied for lifeline

I applied for lifeline and I haven’t heard from you we have a confirmation code

Question

 • Customer Service

15

2

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Says I am not a moble phone customer

When I go on xfinity connect and click on mobile phone and I try to look something up it says I am not a mobile phone user. Customer service says they were going to correct this, and like usual they did not. I still cannot access my mobile phone account. I do not get it how these people promise to c

Question

 • Xfinity Mobile

8

1

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Devices constantly dropping internet connectivity

Ever since Comcast/Xfinity rolled out an update that was supposed to increase our internet speeds (maybe 3 months ago or so? I no longer have the message), multiple devices in my house constantly lose their connectivity to the internet... all are using wireless connectivity.  My wife's laptop

Question

 • Your Home Network

12

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Canceling subscription

How do I unsubscribe from the too hot for tv subscription I was subscribed by accident

Question

 • On Demand

49

1

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Internet continuously dropping

My Internet is continuously dropping. Sometimes for seconds, othertimes for hours.  Been out for 2 hours right now.  No outages reported. I had a tech here earlier this week and he blamed the issue on electric current in my lines.  Well....this only happens every year between June

Question

 • Your Home Network

59

10

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Feed on abc

Yesterday and today the feed for Wimbledon is sometimes Spanish sometimes English. This is not right. It is not the tb

Question

 • Channels and Programming

9

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want to drop internet off the bill

yes I need to have Internet dropped off my acct cause I do not use it and I only need the cable. would like to know if this is able to be done

Question

 • Customer Service

14

2

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Your bill at a glance

How do I stop getting “Your bill at a glance“ Xfinity sends It to me every month. I never signed up for it and it can be up to 60 pages. I just want my simple bill mailed to my house. I have called and texted and nobody knows how to stop it.

Question

 • Billing

36

4

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FETV CH 1095 XRE-03062 Can't watch live, but able to DVR and watch during recording/after recording-Also can view live on Xfinity Stream

July 3, 2022 Update: FETV CH 1095 is now working correctly as of July 1, 2022. June 7, 2022 - Problem NOT resolved after Technician visit.  No issues were identified, but technician decided to replace drop from pole.  June 9, 2022 - Problem NOT resolved after 30 minutes of Phone supp

Question

 • X1

19

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0

Official Solution

Need an Xb8!

upgraded my bundle to include 1200 internet and was told I would be receiving the XB8. I received another XB7. I called and was apologized to for the error and I would be getting the XB8 this time and to return the XB7. Well for the second time I received an XB7.  This time when I called it go

Question

 • Your Home Network

178

8

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Please help! My email was hacked, how do I recover auto forwarded emails?

Yesterday morning, I accidentally clicked on a link from an email saying I had a voicemail which turned out to be phishing. Unfortunately, this must've given the hacker access to my xfinity email account, which I didn't realize until a few hours later when some of my contacts told me they had receiv

Question

 • Email

5

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Payment arrangement

Comcast is extremely misleading!! I was prompted to make a payment arrangement for my past due only which is normal for me.  However, I always noticed the automatic system will give you the false option to pay your past due to keep your services but after you go through the process , it automa

Question

 • Billing

9

1

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Internet disconnects several time per hour throughout the day

My internet will disconnect for about 5-10 second up to 10 times per hour. In most cases this isn't an issue, most streaming services are able to reconnect, and sites may just occasionally take longer to load.The issue really comes in when doing any kind of remote calls or video streaming. I work fr

Question

 • Your Home Network

28

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