Hi! First time Xfinity costumer, I’m trying to purchase an internet pack on Safari yet when I get to the complete purchase it sends me back to the home page and I haven’t gotten any confirmation email nor has the money been withdrawn. I’ve tried to check out twice and nothing. And when I log in on t

Does anyone know when Xfinity will be pushing the firmware updates for the Arris G34 and G36 modem/routers (AR01.04 to AR01.05)? Apparently, this firmware update was released to the ISPs back in November 2023 but hasn't made it to the street yet.  This update was supposed to fix (hopefully) in

These pages have been down for at least a few days. I called two days ago on Tuesday 7/2/2024 and was told it would be fixed in a few hours.  When can we expect the web interface for voice services to be working? https://connect.xfinity.com/voice/voicemail

Facing the same issue right here, i happened to notice that my bill went from $50 per month to $108. I understand that it's been 2 years so it just bumps up per agreement but please notify us before really starting the bill increase. Worse, I was switching to a different plan at a lower price and I

I need to get in touch with someone otherwise than these "chat agents" IN regards to my bill. I am NOT HAPPY at all that I'm now considered late on my bill after I made sure mutiple times with the chat agent that this wouldn't happen. Not to mention being continually passed around to mutiple agents

On 2/9, I ordered 1 Gigabit Internet Plan for $60/mo ($10 off with autopay) with price guarantee for 36 months. However, after completing the order, I keep getting confirmation emails saying 24 months. I spoke to 2 different chat agents and they assured me that I should receive new confirmation for

Does Xfinity charge you to exchange a modem in store that you have had for a while that no longer works.

I have autopay setup and when I logged onto xfinity i noticed my bill was raised over 25%. is it normal for xfinity to not send any notice your bill is being increase? The only thing i recieved was a bill statement showing the new price. Not a very transparent way to business and is honestly a litt

It doesn’t give me the option to pay online so I know I’ll have to go to the store…it says a payment arrangement could restore my services but it’s not letting me set it up could someone help me so I can get back connected. Thank you

Can you upgrade me should be diamond

I have the blink camera system and it keeps dropping the sync module to where it says the sync module is offline. Currently I have had this moden for roughly 7 years. We have 5 cameras connected to this plus people in the house that have various electronics. My level of service is Performance Plus I

What time does customer service open today I am trying to make a payment arrangement asap.

I am being forced to reset my password. It tells me to sign into my primary account holder and reset from that. I signed into the only account that could be, and I am nowhere to be found - only other family members. I am trying to talk to a live agent, but it tells me I need to sign into my account

So I am tired of having to call in every month to request a credit for the Xfinity Stream app because I'm constantly dealing with the audio cutting out for 2-3 seconds every 5-10 mins. The AppleTV is hardwired to an ethernet connection. It happens on all channels. Do not experience any problems with

What time does customer service open today I am trying to make a payment arrangement asap.

I was charged for Xfinity Mobile service for lines I never transferred, activation of service that was never activated, and a phone I never received. I have spent countless hours trying to get these issues resolved. I have tried calling multiple numbers that don’t work, followed links that don’t wor

It's all the time. Bug on app on Androidc. Also your wifi is delaying any home security videos and central monitoring station told me it's poor wifi that's turning off my alarm.  

I host my own email server at home and I would like to be able to receive emails. Since moving my server from my previous residence with another ISP, to Xfinity, I am unable to receive any email. I've spent upwards of 5 hours on the phone with CSA to get escalated to the top support tier, but haven'

An expired card was on file and because of this I was charged a late fee. This has never happened before as we always pay on time. Is there any way based on our excellent payment history that this can be waived?

As the title says, ESPN and ESPN2 are not working on SD, HD or Xfinity stream for me. The only error message I get is on stream saying this video cannot play. On the TV all I get is a black screen.