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free 20GB/mo of prioritized data?
this seems like a mistake. I got a text that I now have 20GB/mo of prioritized data on my xfinity mobile line. It doesn't seem like a spammy text, no broken english, not from a weird email address, and its not asking me to click anything. anybody get the same?
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Plan
pixelization and sound drops
During the last month I have had pixelization and sound drops on several channels, including local NBC and CBS as well as Home Sports Network (Astros games). This happens on both recorded and live feeds. I did a system refresh, but it did not help. There have not been any error messages.
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X1
appt for a service tech to come to my home
I was on with chat assist and a human tech call last night for almost 3 hours. My tv in the bedroom is still not working i want to set up a service tech to come and fix my tv
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Customer Service
I ordered the self install kit, but I currently have WOW internet and need Comcast cables run to the house.
Hello. I recently requested the self install kit for Xfinity internet services. I'm a bit confused why it went to that option now that I think about it because I have WOW Internet now (maybe 15 years ago we had comcast?) and I realize I'll need to have comcast run a line to the house for me to be ab
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Your Home Network
Heads up - scam "Xfinity" emails on the rise
Hi. For those who may not know about this stuff... I have gotten a few emails in the last few days, which on the surface appear to be from Infinity. but are really not. Things like: You have a new readable voicemail from (530) 885-**** -- PLAY MESSAGE It’s time to update your Xfinity account -- CLIC
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can't find the manage device tab`
Hello, i have been tried to disconnected unwanted device in my network but i cant find any tab on the app there use to be a tabs like this, I have also tried on desktop but it just redirects me to the a webpage with a QRcode to download the app so if anyone can help would much appreciate
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Xfinity App
I signed up today with a equipment delivery date in the future
I just signed up today for internet service with a delivery date of 16 July, but I just got a message that it is being delivered tomorrow (8 July). No one will be there and if the [Edited: "Language"] is stolen I will buck livid. You guys need to get your [Edited: "Language"] together. No one to con
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Customer Service
XB10
I would like to know if I qualify to get the modem and upgrade it to the xp 10 and also if my area is able to use xb 10. Jon [Edited: "Personal Information"]
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Customer Service
Empty Xfinity mobile package
Ordered a Google pixel 9 pro and had it sent to a hold location since it was missing my unit number for delivery. I picked it up from the FedEx hold center just to find that my package is completely empty and the only thing inside was the packaging paper. You guys seriously need to investigate your
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Devices
Trade ins not credited
I’m so frustrated with Xfinity! I traded in 3 phones back in December. All 3 were accepted but only 2 got credited. After multiple phone calls and promises they would resolve it promptly with now results. I just called today and was told it is ineligible because it was damaged. I told them in no way
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Devices
Xfinity mobile new iPhone shipped with empty box
So I am a long time loyal customer to Xfinity internet. I recently contacted Xfinity to switch my internet to my new house which was an exciting time for my girlfriend and I. We had the switch setup and all was good. Then before we hung up we were practically begged to switch one of our phones to Xf
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Devices
Xfinity automatic management picks most congested channel
Hi. My wifi modem (model CGM4981COM v2) comes with the unfortunate inability to manually configure most settings. These are automagically "optimized". Recently I've been getting quite a few dropped connections when using my laptop that require turning the wifi off and on again to resolve. My first s
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Your Home Network
Closed
phone number to speak with live person
phone number to speak with live person
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Customer Service
Claim help
I need to file a claim for phone number [Edited: "Personal Information"]. It has a pixel line going thru the middle of the screen. There is no physic damage to the phone and it has never come in contact with water.
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Customer Service
mobile plan errors
xfinity agents made incorrect changes to my mobile plan, but the system is so locked-down that nobody can fix it. I have lost track of the hours I have spent over the past month trying to fix it. About 5 hours today between chats and phone calls. quite a few similar days over the past month.
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Plan
Cancel TV - Keep Internet
I'm trying to cancel my tv subscription and keep my internet.
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Customer Service
Can't get internet service bcus someone else is using my addeess
This very same thing jus happened to me yesterday and I need it fixed : [Removed the copied and pasted Forums page]
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Customer Service
Outrageous Misconduct
On 7/6/25 I contacted Xfinity to correct the bill so that I could make a payment. Errors of overcharges for well over a year. The representative began ranting that I had late payments. I explained that I have been disabled and lost a kidney. He was inappropriate and intrusively demanding what kidney
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Devices
Peacock subscription
I thought platinum and diamond members got Peacock for free? I just received an email asking me to sign up for Peacock. Please advise, [Edited: "Personal Information"]
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Channels and Programming