Xfinity mobile new iPhone shipped with empty box

So I am a long time loyal customer to Xfinity internet. I recently contacted Xfinity to switch my internet to my new house which was an exciting time for my girlfriend and I. We had the switch setup and all was good. Then before we hung up we were practically begged to switch one of our phones to Xfinity mobile to try it out. Reluctant to do so because we had Verizon and new phones, we were promised it was going to be great. We were offered discounts and gift cards and decided you know what let’s try one of our phones. We had it all setup. The delivery was to be done by FedEx. The driver left a package that was supposed to be signed for at our door. We never signed for the package. When we arrived to our house we noticed the package and it was empty. We called immediately and reported the empty package. When we called, we were talking to an agent and he made us feel as we had done something wrong. He had my girlfriend crying by the end of the call. I have never been treated as bad as we were treated this day. We ended up spending hours going to the police station to file a report. We were told Xfinity would reach out and give us directions on what to do with the police report. We haven’t heard anything about the shipping claim to this day. I have had numerous calls to activate my new phone but we have no phone. I have spent hours on the phone with no results and no direction in what to do. So I decided to google this issue thinking this must be just a one time mistake from Xfinity. Then I discover this is a common issue and the result is most feeling the same with no direction on how to resolve. I am at a loss here about where to go from here. A long time customer of Xfinity and now a horror with mobile. I wish someone would explain why a company like Xfinity would not make this right immediately. We still have zero answers and zero reach outs about the supposedly claim that was opened. We literally have done everything asked of us to resolve but still no answers from Xfinity. Please someone explain why this hasn’t been resolved and what we should do because we have no direction even after hours spent on the phone. They make it seem like this is someone else’s fault but literally have numerous other claims of this happening. Stop blaming others and look at your company. Why has this happened to loyal customers and why has nothing happened to fix your mistake immediately.