Skip to main content

    Support

    Offers

U
user_c5deh5
1st Topic

Visitor

 • 

3 Messages

Thursday, June 5th, 2025 4:25 PM

Claim help

I need to file a claim for phone number [Edited: "Personal Information"]. It has a pixel line going thru the middle of the screen. There is no physic damage to the phone and it has never come in contact with water. 

Question

 • 

Updated 

2 days ago

 • Edited

14

1

0

XfinityAngie

Official Employee

 • 

1.9K Messages

2 days ago

 

user_c5deh5, Please follow these steps in filing your claim, and please do not post any personal information on a public post, including the phone number. 
  1. **Online**: Visit fastclaim.com/xfinitymobile, select "File or Track a Claim," and enter your phone number.
  2. **By Phone**: Call 1-855-884-9771 to speak with an Assurant Care Specialist.
  3. **Xfinity App**: Open the app, sign in, navigate to "Mobile lines and data usage," select the impacted device, and submit a claim.
  4. **Xfinity Mobile Care by Assurant App**: Download the app and file a claim 24/7.

 

0

0

forum icon

New to the Community?

Start Here