Visitor
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3 Messages
mobile plan errors
xfinity agents made incorrect changes to my mobile plan, but the system is so locked-down that nobody can fix it. I have lost track of the hours I have spent over the past month trying to fix it. About 5 hours today between chats and phone calls. quite a few similar days over the past month.
DreamSayerZ
Problem Solver
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864 Messages
11 days ago
@user_1w9dal What exactly are the errors that you are attempting to fix? Need more details. If a community member cannot help, an Xfinity Customer Care rep will respond to you.
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XfinityQuemekia
Official Employee
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327 Messages
10 days ago
Hello @user_1w9dal, I'm sorry to hear about your Xfinity mobile experience. I know speaking with agents over a long period of time without a resolution can be frustrating.
What changes were made to your plan that are needing to be corrected? Have they been fixed or are you still having the same issue?
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