U

Visitor

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1 Message

Tuesday, July 8th, 2025 11:34 AM

Can't get internet service bcus someone else is using my addeess

This very same thing jus happened to me yesterday and I need it fixed :

[Removed the copied and pasted Forums page]

Official Employee

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2K Messages

6 hours ago

 

user_nn6zrv Thanks for reaching out and letting us know. We are here for you. Please send us your full name and complete address via our Direct Message:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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