Visitor

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1 Message

Sunday, June 1st, 2025

Closed

phone number to speak with live person

phone number to speak with live person

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Selected Oldest First

Official Employee

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1.7K Messages

2 months ago

user_5txr9a thank you for using the Xfinity Community Forums page to reach out today. I understand that you are looking for a number to connect to a live person. The number you seek is 1-800-Xfinity, however we can also work with you on our end through the forum as well.

Visitor

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2 Messages

I'm having weak spots of wifi in my home

Official Employee

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2.4K Messages

 

user_e09ap8 Thank you so much for stopping for help with the weak spots in your home. We have a great feature, our Xfinity Pro Wifi, that may help. Check out more details on the Xfinity pro site.  

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

23 days ago

how do i permanently block a spam email?  I just received an email about an order for an iPhone, that cost over $1000.  I never ordered an iPhone.  the email is from a person, not a company. Also I keep getting an email from an acquaintance of my husbands, that we don't want, and just keep deleting it out of spam, but we keep getting them.  How do I permanently block a spam or other email from ever returning?

Official Employee

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3.4K Messages

Thank you for reaching out. I am sorry you are getting emails you do not want. For a specific person I would block that email specifically instead of putting that it is spam. Here is a link: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience to assist you with setting up filters as well @user_flm6ov If you are getting orders for an iPhone you are not placing I would suggest changing your passwords for your account and email and to also reach out to our Customer Security Assurance team. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

19 days ago

Your service is terrible.  Can't get to talk to a live person.

Official Employee

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2.4K Messages

 

user_1f1gse, Hi there! Thanks for reaching out. I can understand the importance of paying for service and receiving exceptional service in return. I am sorry to learn that we have made you feel this way. You've come to the right team. Over social media, our team of experts is dedicated to helping with solutions. We can help. How can we best serve you today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

If that is he case, why has my Xfinity Cable TV service been down for 46 hours with NO EXPLANATION from Xfinity???

Official Employee

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2.2K Messages

Hi there, @user_hto9u6 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your service was out for 46 hours. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

i was charged twice in july for the srices

Official Employee

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1.4K Messages

 

user_w0z67d Have you checked your recent billing statements or transaction history through the Xfinity app/website to see when and how the payments were made?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

17 days ago

trying to cancel an appointment for tomorrow and there is no way online. I can reschedule it but not cancel it. Help

Official Employee

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1.5K Messages

Good morning user_wako84! Thank you so much for reaching out to us for help with the appointment. I'm sorry that the option is not showing online. Managing most appointments is quick and simple with the Xfinity app, however there are certain types of appointments that cannot be managed through our self-service options. No fear, we will help out! 

Please send us a direct message with your name and service address. From there we will verify the account and make the needed changes / cancellation to the appointment. 😀

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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