Visitor
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11 Messages
Empty Xfinity mobile package
Ordered a Google pixel 9 pro and had it sent to a hold location since it was missing my unit number for delivery. I picked it up from the FedEx hold center just to find that my package is completely empty and the only thing inside was the packaging paper. You guys seriously need to investigate your warehouse and shipping contract with FedEx, they are clearly stealing customer items and it’s crazy how there are several forums I have found with people who have experienced the same thing as me. I filed my police report, FedEx claim AND contacted Xfinity all in one day yesterday and was only provided an Xfinity code regarding the Xfinity mobile theft claim/affidavit. If I’m not approved for a replacement for something that wasn’t my fault I’ll just go ahead and cancel my Xfinity Internet too while I’m at it because I’ve been a customer for too long to deal with this. All I wanted was my phone.
XfinityJamesC
Official Employee
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2.4K Messages
2 months ago
Greetings, @user_383b55! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this empty package. I'm sorry to hear you're having so much difficulty getting this resolved, but you have definitely come to the right place for assistance.
If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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