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user_bo65kp
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Visitor

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1 Message

Tuesday, July 8th, 2025

appt for a service tech to come to my home

I was on with chat assist and a human tech call last night for almost 3 hours.  My tv in the bedroom is still not working i want to set up a service tech to come and fix my tv

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22 days ago

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XfinityEva

Official Employee

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2.1K Messages

4 months ago

Thank you for visiting our Xfinity Forums for help with your TV concerns. What error or issues are you experiencing? Is this only with one TV? 

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user_au2924

Visitor

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1 Message

New remote will not work on turning down the volume and can’t power off the TV

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1 month ago

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Expert

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32.8K Messages

Have you tried putting new batteries in it?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

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XfinityBrianH

Official Employee

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1.8K Messages

 

user_r75nrr Thank you for reaching out to us here to let us know you are having trouble with your new remote control. You can find instructions for programing your remote here https://www.xfinity.com/support/articles/programming-your-xfinity-remote.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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